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ordinal 1112 not in WSOCK32.dll, browser redirects, browser autoclosing


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2 replies to this topic

#1 drumertoo

drumertoo

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  • 5 posts
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  • Local time:07:24 AM

Posted 26 January 2012 - 05:29 PM

I have a Dell Inspiron 1525 laptop that is running Windows Vista Home Premium SP2.

Recently, I've noticed that when using Internet Explorer, occasionally, I'll click a link in Google and it will open a 'generic' search site that has nothing to do with the original Google link. Also, the browser will unexpectedly close for no reason.
There does not seem to be any rhyme or reason to these two occurances - i.e. I can't reproduce either one with specific actions - they occur seemingly completely randomly.

Suspecting a virus, I went to manually update McAfee VirusScan and then scan the system, but get the following error:
"The ordinal 1112 could not be located in the dynamic link library WSOCK32.dll."

Of course, I suspect something suspicious on the computer.... How do I check/scan begin to diagnose/fix the problem?

Thanks!


Original diagnosis logs here:
http://www.bleepingcomputer.com/forums/topic439757.html




.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Windows at 13:21:17 on 2012-01-26
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3061.1603 [GMT -6:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\McAfee\Common Framework\naPrdMgr.exe
C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\McAfee\VirusScan Enterprise\shstat.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\dvd43\DVD43_Tray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6080926
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [PMBVolumeWatcher] c:\program files\sony\pmb\PMBVolumeWatcher.exe
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0ENQBO] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append to existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert link target to existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: mswsock.dll
DPF: Garmin Communicator Plug-In - hxxps://my.garmin.com/static/m/cab/2.8.1/GarminAxControl.CAB
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://qb.webex.com/client/v_mywebex-qb20/ra/ieatgpc1.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{06572797-05C9-491D-A128-B9A67F207974} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{6A92B1E3-B811-4E79-8C11-35ECCC089309} : DhcpNameServer = 192.168.1.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2006-11-30 31944]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-9-26 73728]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-5-2 161048]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-1-24 652872]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2008-12-14 104000]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\Mcshield.exe [2007-2-22 144960]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2007-2-22 54872]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\sony\pmb\PMBDeviceInfoProvider.exe [2009-10-24 360224]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-9-26 111616]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-1-24 20464]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2008-12-14 72264]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2008-12-14 34152]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2008-12-14 170408]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 284016]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2010-10-20 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-22 1493352]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-01-25 04:17:20 -------- d-----w- c:\users\windows\appdata\roaming\Malwarebytes
2012-01-25 04:17:07 -------- d-----w- c:\programdata\Malwarebytes
2012-01-25 04:17:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-01-25 04:17:06 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-01-24 20:01:55 208896 ----a-w- c:\windows\MBR.exe
2012-01-24 20:01:52 98816 ----a-w- c:\windows\sed.exe
2012-01-24 20:01:52 518144 ----a-w- c:\windows\SWREG.exe
2012-01-24 20:01:52 256000 ----a-w- c:\windows\PEV.exe
2012-01-24 20:01:41 -------- d-s---w- C:\ComboFix
2012-01-15 07:40:05 278528 ----a-w- c:\windows\system32\schannel.dll
2012-01-15 07:40:04 72704 ----a-w- c:\windows\system32\secur32.dll
2012-01-15 07:40:04 440192 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-01-15 07:40:04 377344 ----a-w- c:\windows\system32\winhttp.dll
2012-01-15 07:40:04 1259008 ----a-w- c:\windows\system32\lsasrv.dll
2012-01-15 07:40:03 9728 ----a-w- c:\windows\system32\lsass.exe
2012-01-14 20:20:23 22872 ----a-r- c:\windows\system32\AdobePDFUI.dll
2012-01-13 07:34:34 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{80684238-5709-42a3-a73d-772616d982c7}\mpengine.dll
2012-01-13 03:50:06 23552 ----a-w- c:\windows\system32\mciseq.dll
2012-01-13 03:50:06 189952 ----a-w- c:\windows\system32\winmm.dll
2012-01-13 03:50:03 66560 ----a-w- c:\windows\system32\packager.dll
2012-01-13 03:50:01 376320 ----a-w- c:\windows\system32\winsrv.dll
2012-01-13 03:49:59 1205064 ----a-w- c:\windows\system32\ntdll.dll
2012-01-13 03:49:20 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2012-01-13 03:48:52 497152 ----a-w- c:\windows\system32\qdvd.dll
2012-01-13 03:48:52 1314816 ----a-w- c:\windows\system32\quartz.dll
.
==================== Find3M ====================
.
2011-11-23 13:37:27 2043904 ----a-w- c:\windows\system32\win32k.sys
2011-11-15 20:29:56 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-11-08 14:42:19 2048 ----a-w- c:\windows\system32\tzres.dll
2011-11-03 22:47:42 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-11-03 22:40:21 1427456 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-03 22:39:47 1127424 ----a-w- c:\windows\system32\wininet.dll
2011-11-03 22:31:57 2382848 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH: 13:23:03.06 ===============

Attached Files



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#2 SweetTech

SweetTech

    Agent ST


  • Members
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  • OFFLINE
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  • Gender:Male
  • Location:Antarctica
  • Local time:09:24 AM

Posted 27 January 2012 - 09:44 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. :)

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:


  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

It appears you're infected with an infection known as ZeroAccess.

ZeroAccess (Max++) Rootkit (aka: Sirefef) is a sophisticated rootkit that uses advanced technology to hide its presence in a system and can infect both x86 and x64 platforms. ZeroAccess is similar to the TDSS rootkit but has more self-protection mechanisms that can be used to disable anti-virus software resulting in "Access Denied" messages whenever you run a security application. For more specific information about this infection, please refer to:


NEXT:



Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running TDSSKiller

Download the latest version of TDSSKiller from here and save it to your Desktop.


  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    Posted Image
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    Posted Image
  • Click the Start Scan button.

    Posted Image
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    Posted Image
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure SKIP is selected, then click Continue => Reboot now to finish the cleaning process.

    Posted Image
  • Note: Do not choose Cure or Delete unless instructed.

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.


NEXT:



Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized


NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. TDSSKiller log.
3. Farbar Service Scanner log.
4. OTL.txt & Extras.txt logs.
5. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.


Please let me know how the above scans go.

Kindest Regards,
Agent ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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Posted 02 February 2012 - 03:53 AM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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