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Windows 7 Print Spooler keeps crashing


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#1 ElizzardH

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Posted 26 January 2012 - 11:05 AM

I have a new computer with Windows 7. As of yesterday the print spooler keeps crashing. Of course the user cannot print.
I can restart the spooler, but it crashes when trying to print or trying to open a printer.
I have cleared out drivers and printer, added them back in, but no luck.

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#2 LucheLibre

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Posted 26 January 2012 - 03:37 PM

Are you using the drivers that Windows makes available through Windows Update, or did you download the manufacturer's drivers from their website?

Also, please include your models of your computer and printer.

Edited by LucheLibre, 26 January 2012 - 03:37 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#3 ElizzardH

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Posted 26 January 2012 - 04:34 PM

Sorry. IBM ThinkPad, Windows 7 32 bit. Office 2007. Yes, I was using drivers from Windows updates.

#4 LucheLibre

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Posted 26 January 2012 - 04:34 PM

The model of the printer?

Edited by LucheLibre, 26 January 2012 - 04:35 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#5 ElizzardH

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Posted 26 January 2012 - 04:37 PM

Oops! HP 2035

#6 LucheLibre

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Posted 26 January 2012 - 05:05 PM

Driver

Download the 'HP LaserJet P2035 and P2035n GDI Plug and Play Package' and install. Reboot.

Any change?

Edited by LucheLibre, 26 January 2012 - 05:07 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#7 ElizzardH

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Posted 30 January 2012 - 09:27 AM

No change, back to the drawing board!

#8 LucheLibre

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Posted 30 January 2012 - 05:59 PM

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/print-spooler-keeps-crashing-in-windows-7-ultimate/f47b10d6-fba4-412e-bf49-5daaba31c601

Please follow this guide. The first section is basically a more comprehensive version of what you just did, so I recommend you still follow it.

Relate back any changes.

Edited by LucheLibre, 30 January 2012 - 05:59 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~





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