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computer hijacked?


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#1 somae

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Posted 26 January 2012 - 07:37 AM

I had posted this in the "Am I infected? What do I do?" forum. It was requested that I complete steps 6-9 in the "Preparation Guide" and post it to this forum.

Yesterday, when I booted the computer it seemed to have gone back to the condition it was in at least a few months ago. A few weeks ago we switched our antivirus program from avira to avast and we switched from firefox to google chrome. All new programs were no longer there and the antivirus had gone back to avira. Also, the clock seemed to have gone back by 1 hour. I thought to try to restore things with "system restore" but the most recent restore point was april 2010 (if I remember correctly).

I rebooted the computer and it went back to normal except for the clock was still an hour off. I then booted into safe mode and ran a full virus scan using avast but it didn't find anything. I rechecked system restore and it now shows the daily restore points.

We're using windows xp professional sp3.

This is the DDS log, thanks for the help:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24
Run by admin at 18:55:40 on 2012-01-25
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.222 [GMT -5:00]
.
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Online Armor Firewall *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Emsisoft\Online Armor\OAcat.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uInternet Connection Wizard,ShellNext = hxxp://www.imgburn.com/index.php?act=installation_complete
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\admin\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [@OnlineArmor GUI] "c:\program files\emsisoft\online armor\oaui.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 6.0\distillr\acrotray.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1286185369015
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{9DFAB4FA-8FB4-48FE-8645-111623B87D00} : DhcpNameServer = 192.168.1.1 192.168.1.1
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxsrvc.dll
SEH: OA Shell Helper: {4f07da45-8170-4859-9b5f-037ef2970034} - c:\progra~1\emsisoft\online~1\oaevent.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\admin\application data\mozilla\firefox\profiles\453uei98.default\
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\tracker software\pdf viewer\npPDFXCviewNPPlugin.dll
.
============= SERVICES / DRIVERS ===============
.
R0 BsStor;InCD Storage Helper Driver;c:\windows\system32\drivers\bsstor.sys [2010-10-8 9344]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-11-30 435032]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-11-30 314456]
R1 OADevice;OADriver;c:\windows\system32\drivers\OADriver.sys [2010-10-16 205864]
R1 OAmon;OAmon;c:\windows\system32\drivers\OAmon.sys [2010-10-16 25192]
R1 OAnet;OAnet;c:\windows\system32\drivers\OAnet.sys [2010-10-16 29464]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 ASTRA32;ASTRA32 Kernel Driver 5.2.1.0;c:\program files\astra32\astra32.sys [2007-2-22 30864]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-11-30 20568]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-11-30 44768]
R2 BsUDF;InCD UDF Driver;c:\windows\system32\drivers\bsudf.sys [2010-10-8 459776]
R2 IHA_MessageCenter;IHA_MessageCenter;c:\program files\verizon\iha_messagecenter\bin\Verizon_IHAMessageCenter.exe [2011-7-1 151552]
R2 OAcat;Online Armor Helper Service;c:\program files\emsisoft\online armor\oacat.exe [2010-10-16 381512]
S0 cerc6;cerc6; [x]
S1 oahlpXX;Online Armor helper driver;c:\windows\system32\drivers\oahlp32.sys [2011-6-29 39048]
S2 SvcOnlineArmor;Online Armor;c:\program files\emsisoft\online armor\oasrv.exe [2010-10-16 4326472]
.
=============== File Associations ===============
.
.reg=Regedit.Document
.
=============== Created Last 30 ================
.
2012-01-24 00:05:10 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-01-24 00:05:08 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-01-23 01:10:16 -------- d-----w- C:\taxes
2012-01-03 12:27:54 -------- d-----w- c:\documents and settings\admin\local settings\application data\Google
2012-01-03 12:24:49 1047096 ----a-w- C:\chrome.exe
2012-01-03 11:33:25 -------- d-----w- c:\documents and settings\admin\application data\ElevatedDiagnostics
2012-01-03 11:27:42 -------- d-----w- c:\documents and settings\admin\local settings\application data\PCHealth
2012-01-03 10:44:03 -------- d-----w- C:\23da9163a4518a99739d3196
.
==================== Find3M ====================
.
2011-11-30 12:53:57 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr
2011-11-28 17:53:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-11-25 21:57:19 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-18 12:35:08 60416 ----a-w- c:\windows\system32\packager.exe
2011-11-16 14:21:44 354816 ----a-w- c:\windows\system32\winhttp.dll
2011-11-16 14:21:44 152064 ----a-w- c:\windows\system32\schannel.dll
2011-11-04 19:20:51 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:20:51 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20:51 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23:59 385024 ----a-w- c:\windows\system32\html.iec
2011-11-03 15:28:36 386048 ----a-w- c:\windows\system32\qdvd.dll
2011-11-03 15:28:36 1292288 ----a-w- c:\windows\system32\quartz.dll
2011-11-01 16:07:10 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31:48 33280 ----a-w- c:\windows\system32\csrsrv.dll
.
============= FINISH: 18:56:55.26 ===============

Attached Files



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#2 myrti

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Posted 29 January 2012 - 10:13 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 somae

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Posted 30 January 2012 - 08:21 PM

Here are the scans. I couldn't find otl.txt. I searched the c: drive and nothing came up for it. Thanks for the help.

I ran OTL again and got the otl.txt file.

Attached Files


Edited by somae, 31 January 2012 - 08:04 PM.


#4 myrti

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Posted 01 February 2012 - 04:06 PM

Hi,

I'm not seeing anything unusual in your logs. I doubt this was due to malware. Just to be sure, please also run a scan with Eset:
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

is that a bird?  a plane? nooo it's the flying blueberry!

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#5 somae

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Posted 03 February 2012 - 07:59 PM

Here's the eset log.

Thanks.

Attached Files

  • Attached File  log.txt   2.96KB   2 downloads


#6 myrti

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Posted 04 February 2012 - 11:02 AM

Hi,

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

is that a bird?  a plane? nooo it's the flying blueberry!

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#7 somae

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Posted 04 February 2012 - 08:57 PM

We don't have any flash drives. We occasionally plug a camera into the usb port and we have a printer that uses usb. Should I consider these as drives and plug them in to be scanned?

Edited by somae, 04 February 2012 - 08:58 PM.


#8 myrti

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Posted 06 February 2012 - 03:49 AM

Hi,

have you plugged in the flash drive from any friends or other people lately? The log seemed to indicate you caught an infection through an infected flash drive.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#9 somae

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Posted 06 February 2012 - 08:53 AM

Hi-

No. Only a digital camera and an inkjet printer that uses a usb port.

#10 myrti

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Posted 06 February 2012 - 09:22 AM

Hi,

ok. Then it must have been dropped differently. There's no need to run Flash_Disinfector then.

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows" (32-bit) or "Windows x64" (64-bit).
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "I agree to the Java SE...License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u30-windows-i586.exe (or jre-6u30-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How is the PC doing?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#11 somae

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Posted 08 February 2012 - 05:47 AM

I updated java. The computer hasn't repeated the hijack so far. I did plug in a flash drive years ago (over 5 years), but I'm not sure which computer I plugged it into (there are 3 computers).

Thanks for the help.

#12 myrti

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Posted 08 February 2012 - 07:23 AM

Hi,

then we should be done. :)

Please do the following to clean up your PC:
  • Delete the tools used during the disinfection:
    • Download OTC from the following mirror and save it to your desktop:
    • Double click on Posted Image
    • Push the large "Cleanup" button.
    • Allow your system to reboot.
  • If OTC faild to remove all programs from your Desktop, please delete the rest manually.
Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holeswill allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variantsevery single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.
Some more links you might find of interest:Have a nice day
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#13 myrti

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Posted 16 February 2012 - 07:18 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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