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permissions changed post system check removal


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6 replies to this topic

#1 ValentineO

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Posted 25 January 2012 - 03:09 PM

Yesterday my computer was infected with the System Check trojan. I was able to run Malwarebytes and remove the infections. I restarted and re-ran Malwarebytes and ran Spybot, both came back clean. Now all the folders in my Start menu say they are empty. When I go into my system I find 2 folders that are locked and a couple "ghost" folders. When I try to unhide those folders I'm told I don't have permission, which I should as my profile is set up for administrator. How do I get my permissions back and my files back??
Your help would be greatly appreciated.

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#2 Broni

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Posted 25 January 2012 - 07:37 PM

Welcome aboard Posted Image

Let's see, if we can recover your missing features.
Download and run UnHide
Let me know, if it worked.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 ValentineO

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Posted 26 January 2012 - 05:10 PM

Hi Broni, Unhide ran but did not fix the issue

#4 Broni

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Posted 26 January 2012 - 05:15 PM

In that case you may be forced to fix it manually.
I'll tell you how to do it but let's run some scans first.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 ValentineO

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Posted 26 January 2012 - 07:05 PM

appreciate your time! here are the logs except for aswMBR.exe which is still running. will post it as soon as it's done


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee Security Scan Plus
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 26
Java 2 Runtime Environment, SE v1.4.2_03
Out of date Java installed!
Adobe Reader X (10.1.1)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Common Files Microsoft Shared Windows Live DataSafeOnline.exe -?-
``````````End of Log````````````

====================================================================================================================================

Farbar Service Scanner Version: 18-01-2012 01
Ran by Ottaviano (administrator) on 26-01-2012 at 14:48:36
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

===================================================================================================================================

MiniToolBox by Farbar Version: 18-01-2012
Ran by Ottaviano (administrator) on 26-01-2012 at 14:53:30
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

The following helper DLL cannot be loaded: IPMONTR.DLL.
The following helper DLL cannot be loaded: IPPROMON.DLL.
The following helper DLL cannot be loaded: IPV6MON.DLL.


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Ottaviano-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : A4-BA-DB-EA-50-9C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::940a:3b39:2b35:bf11%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 26, 2012 2:02:14 PM
Lease Expires . . . . . . . . . . : Friday, January 27, 2012 2:02:14 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 245676763
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-45-31-BC-A4-BA-DB-EA-50-9C
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{695894DA-992E-4665-A610-25838FC23367}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:104c:2a82:b833:4cd2(Preferred)
Link-local IPv6 Address . . . . . : fe80::104c:2a82:b833:4cd2%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.224.145
74.125.224.144
74.125.224.146
74.125.224.147
74.125.224.148


Pinging google.com [74.125.224.83] with 32 bytes of data:
Reply from 74.125.224.83: bytes=32 time=378ms TTL=55
Reply from 74.125.224.83: bytes=32 time=18ms TTL=55

Ping statistics for 74.125.224.83:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 378ms, Average = 198ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70
72.30.2.43
98.137.149.56
98.139.180.149


Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=428ms TTL=46
Reply from 98.139.180.149: bytes=32 time=181ms TTL=46

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 181ms, Maximum = 428ms, Average = 304ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...a4 ba db ea 50 9c ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 276
192.168.1.3 255.255.255.255 On-link 192.168.1.3 276
192.168.1.255 255.255.255.255 On-link 192.168.1.3 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 58 ::/0 On-link
1 306 ::1/128 On-link
11 58 2001::/32 On-link
11 306 2001:0:4137:9e76:104c:2a82:b833:4cd2/128
On-link
10 276 fe80::/64 On-link
11 306 fe80::/64 On-link
11 306 fe80::104c:2a82:b833:4cd2/128
On-link
10 276 fe80::940a:3b39:2b35:bf11/128
On-link
1 306 ff00::/8 On-link
11 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/26/2012 02:02:46 PM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/25/2012 03:42:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/25/2012 03:11:55 PM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/25/2012 11:21:39 AM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/25/2012 02:54:08 AM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/24/2012 11:54:59 PM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/24/2012 11:52:46 PM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/24/2012 11:20:48 PM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/24/2012 11:06:29 PM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]

Error: (01/24/2012 10:43:27 PM) (Source: STCAgent) (User: )
Description: Termination reason code 10 [FAST_USER_SWITCH]


System errors:
=============
Error: (01/26/2012 02:02:48 PM) (Source: Service Control Manager) (User: )
Description: eeCtrl
InCDPass
incdrm
RxFilter

Error: (01/26/2012 02:02:20 PM) (Source: Service Control Manager) (User: )
Description: SessionLauncher%%2

Error: (01/26/2012 02:02:20 PM) (Source: Service Control Manager) (User: )
Description: InCD Helper%%1

Error: (01/26/2012 02:02:16 PM) (Source: Service Control Manager) (User: )
Description: Help and Support%%193

Error: (01/26/2012 02:02:02 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\InCDPass.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (01/25/2012 03:11:56 PM) (Source: Service Control Manager) (User: )
Description: eeCtrl
InCDPass
incdrm
RxFilter

Error: (01/25/2012 03:11:33 PM) (Source: Service Control Manager) (User: )
Description: SessionLauncher%%2

Error: (01/25/2012 03:11:32 PM) (Source: Service Control Manager) (User: )
Description: InCD Helper%%1

Error: (01/25/2012 03:11:31 PM) (Source: Service Control Manager) (User: )
Description: Help and Support%%193

Error: (01/25/2012 03:11:22 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\InCDPass.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
ABBYY FineReader 5.0 Sprint (Version: 5.0.482.3421)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.2.153.1)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
AIM 7
AOL Coach Version 1.0(Build:20030807.3)
AOL Instant Messenger
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 3.0.0.102)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Camera Suite
ATI Catalyst Control Center (Version: 2.009.0614.2130)
BACS (Version: 3.26.0000)
Banctec Service Agreement (Version: 1.00.00)
Banctec Service Agreement (Version: 1.00.0005)
Bing Bar (Version: 7.0.614.0)
Bonjour (Version: 3.0.0.10)
Broadcom Advanced Control Suite (Version: 3.26.0000)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.1.0.2)
Canon G.726 WMP-Decoder (Version: 1.1.0.4)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.2.11)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MOV Decoder (Version: 1.5.0.7)
Canon MOV Encoder (Version: 1.3.0.3)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.4.0.8)
Canon Personal Printing Guide (Version: 1.1.0.2)
Canon PhotoRecord
Canon PowerShot SD1400 IS_IXUS 130 Camera User Guide (Version: 1.0.1.3)
Canon RAW Image Task for ZoomBrowser EX (Version: 2.5.0.8)
Canon RemoteCapture Task for ZoomBrowser EX (Version: 1.7.0.8)
Canon Utilities CameraWindow (Version: 7.4.0.7)
Canon Utilities CameraWindow DC 8 (Version: 8.1.0.11)
Canon Utilities EOS Utility (Version: 1.1.0.8)
Canon Utilities File Viewer Utility 1.2 (Version: 1.2)
Canon Utilities Movie Uploader for YouTube (Version: 1.0.0.11)
Canon Utilities MyCamera (Version: 7.3.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities RemoteCapture 2.7 (Version: 2.7.0)
Canon Utilities ZoomBrowser EX (Version: 6.5.0.14)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.3.0.4)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0614.2131.36800)
Catalyst Control Center Graphics Full Existing (Version: 2009.0614.2131.36800)
Catalyst Control Center Graphics Full New (Version: 2009.0614.2131.36800)
Catalyst Control Center Graphics Light (Version: 2009.0614.2131.36800)
Catalyst Control Center Graphics Previews Common (Version: 2009.0614.2131.36800)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0614.2131.36800)
Catalyst Control Center InstallProxy (Version: 2009.0614.2131.36800)
Catalyst Control Center Localization All (Version: 2009.0614.2131.36800)
ccc-core-static (Version: 2009.0614.2131.36800)
ccc-utility64 (Version: 2009.0614.2131.36800)
CCC Help Chinese Standard (Version: 2009.0614.2130.36800)
CCC Help Chinese Traditional (Version: 2009.0614.2130.36800)
CCC Help Czech (Version: 2009.0614.2130.36800)
CCC Help Danish (Version: 2009.0614.2130.36800)
CCC Help Dutch (Version: 2009.0614.2130.36800)
CCC Help English (Version: 2009.0614.2130.36800)
CCC Help Finnish (Version: 2009.0614.2130.36800)
CCC Help French (Version: 2009.0614.2130.36800)
CCC Help German (Version: 2009.0614.2130.36800)
CCC Help Greek (Version: 2009.0614.2130.36800)
CCC Help Hungarian (Version: 2009.0614.2130.36800)
CCC Help Italian (Version: 2009.0614.2130.36800)
CCC Help Japanese (Version: 2009.0614.2130.36800)
CCC Help Korean (Version: 2009.0614.2130.36800)
CCC Help Norwegian (Version: 2009.0614.2130.36800)
CCC Help Polish (Version: 2009.0614.2130.36800)
CCC Help Portuguese (Version: 2009.0614.2130.36800)
CCC Help Russian (Version: 2009.0614.2130.36800)
CCC Help Spanish (Version: 2009.0614.2130.36800)
CCC Help Swedish (Version: 2009.0614.2130.36800)
CCC Help Thai (Version: 2009.0614.2130.36800)
CCC Help Turkish (Version: 2009.0614.2130.36800)
Cisco SSL VPN Client (Version: 1.1.2.169)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Consumer In-Home Service Agreement (Version: 2.0.0)
Coupon Printer for Windows (Version: 5.0.0.0)
D3DX10 (Version: 15.4.2368.0902)
DA920EN (Version: 1.0.0.0)
Dell AIO Printer A920
Dell DataSafe Local Backup - Support Software (Version: 2.34)
Dell DataSafe Local Backup (Version: 9.4.45)
Dell DataSafe Online (Version: 1.2.0009)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Networking Guide (Version: 1.00.0001)
Dell Support Center (Support Software) (Version: 2.5.09100)
DellSupport (Version: 6.0.3062)
DirectXInstallService (Version: 9.0.2)
EMC 10 Content (Version: 1.0.035)
EMCGadgets64 (Version: 1.0.302)
Facebook Plug-In
Google Chrome (Version: 16.0.912.77)
Google Earth Plug-in (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.79)
GoToAssist 8.0.0.514
Help and Support Customization (Version: 1.00.0000)
HP Deskjet 1050 J410 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 1050 J410 series Help (Version: 140.0.66.66)
HP Deskjet 1050 J410 series Product Improvement Study (Version: 22.50.231.0)
HP Photo Creations (Version: 1.0.0.3781)
HP Update (Version: 5.002.006.003)
Intel® 537EP V9x DF PCI Modem
Internet Explorer Default Page (Version: 1.00.03)
iTunes (Version: 10.5.2.11)
Jasc Paint Shop Photo Album (Version: 4.0.3)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 15.4.3502.0922)
Laplink USB Cable Drivers (Version: 1.00.0000)
LightScribe System Software 1.17.90.1 (Version: 1.17.90.1)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
McAfee Security Scan Plus (Version: 2.0.181.2)
McAfee SecurityCenter (Version: 11.0.654)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Modem Event Monitor
Modem Helper (Version: 2.25)
Modem On Hold (Version: 1.12)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MUSICMATCH® Jukebox
Nero 8 Essentials (Version: 8.3.498)
neroxml (Version: 1.0.0)
Notepad++ (Version: 5.6.8)
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Panda ActiveScan
PCmover Professional (Version: 5.00.615.0)
Perfect Uninstaller v6.3.3.8
PowerDVD DX (Version: 8.3.6029)
QuickTime (Version: 7.70.80.34)
RAIDXpert (Version: 2.4.1546.4)
RemoteCapture 2.7.0 (Version: 2.7.0)
Revo Uninstaller Pro 2.2.0 (Version: 2.2.0)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Burn (Version: 1.0.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.105)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
Skins (Version: 2009.0614.2131.36800)
Skype™ 4.2 (Version: 4.2.166)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Spotify (Version: 0.5.2)
Update for 2007 Microsoft Office System (KB2284654)
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Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Windows Internet Explorer 8 (KB961813) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VD64Inst (Version: 1.00.0000)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20060823.002922)
Windows Internet Explorer 8 Release Candidate 1 (Version: 20090115.021447)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Format Runtime
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! BrowserPlus 2.9.8
Yahoo! Detect
Yahoo! Internet Mail
Yahoo! Photos Easy Upload Tool 1v7
Yontoo Layers Client 1.10.01 (Version: 1.10.01)
Zynga Toolbar (Version: 5.7.2.2)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 5887.12 MB
Available physical RAM: 4023.49 MB
Total Pagefile: 11772.43 MB
Available Pagefile: 9431.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.29 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:916.82 GB) (Free:606.7 GB) NTFS

========================= Users: ========================================

User accounts for \\OTTAVIANO-PC

Administrator ASPNET Ben
Guest HelpAssistant Jackie and Ben
Ottaviano SUPPORT_388945a0 SUPPORT_3f151ab9


**** End of log ****

======================================================================================================================================
Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.26.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Ottaviano :: OTTAVIANO-PC [administrator]

1/26/2012 2:57:48 PM
mbam-log-2012-01-26 (14-57-48).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 283216
Time elapsed: 12 minute(s), 10 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
=======================================================================================================================================

#6 ValentineO

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Posted 26 January 2012 - 07:27 PM

aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-01-26 15:24:38
-----------------------------
15:24:38.761 OS Version: Windows x64 6.1.7601 Service Pack 1
15:24:38.761 Number of processors: 2 586 0x602
15:24:38.762 ComputerName: OTTAVIANO-PC UserName: Ottaviano
15:24:40.879 Initialize success
15:25:09.332 AVAST engine defs: 12012602
15:25:31.618 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
15:25:31.623 Disk 0 Vendor: SAMSUNG_HD103SJ 1AJ10001 Size: 953869MB BusType: 3
15:25:31.648 Disk 0 MBR read successfully
15:25:31.653 Disk 0 MBR scan
15:25:31.665 Disk 0 Windows VISTA default MBR code
15:25:31.671 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
15:25:31.702 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 15000 MB offset 81920
15:25:31.733 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 938828 MB offset 30801920
15:25:31.740 Service scanning
15:25:37.222 Modules scanning
15:25:37.232 Disk 0 trace - called modules:
15:25:37.261 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS pciide.sys PCIIDEX.SYS hal.dll atapi.sys
15:25:37.271 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005e68060]
15:25:37.624 3 CLASSPNP.SYS[fffff8800165143f] -> nt!IofCallDriver -> [0xfffffa80058b6580]
15:25:37.637 5 ACPI.sys[fffff88000e287a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa80058b8060]
15:25:39.633 AVAST engine scan C:\Windows
15:25:45.909 AVAST engine scan C:\Windows\system32
15:31:02.938 AVAST engine scan C:\Windows\system32\drivers
15:31:25.136 AVAST engine scan C:\Users\Ottaviano
16:26:49.381 Disk 0 MBR has been saved successfully to "C:\Users\Ottaviano\Desktop\MBR.dat"
16:26:49.691 The log file has been saved successfully to "C:\Users\Ottaviano\Desktop\aswMBR.txt"

#7 Broni

Broni

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Posted 26 January 2012 - 07:59 PM

All looks clean.

Follow my manual HERE how to restore missing items manually.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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