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trojan erased everything


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#1 sharpie

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Posted 25 January 2012 - 02:46 PM

I was online then a disable task manager message poped up. I ran super anti spyware and removed a trojan, but kept getting messages that i was in a critical state and memory might be patronized. Then while SAS was running my IE, FireFox and other programs started to get deleted. After that the computer turned off. When I rebooted everything was gone now I cant boot from cd, access bios or get online unless i go though safemode with networking. In normal mode even when i click on the start button nothing comes up.

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#2 Broni

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Posted 25 January 2012 - 07:39 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 sharpie

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Posted 26 January 2012 - 01:26 PM

Thank you anyway Broni, but i needed this computer up and running fast so i just did a fresh install.

#4 Broni

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Posted 26 January 2012 - 01:53 PM

Very well then :)

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