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Gateway NV97

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#1 hateway


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Posted 25 January 2012 - 10:49 AM

I've tried 2 sets of nonrefundable recovery disks from gateway, AND 2 different hard drives, and at the end of recovery, it always reports the same thing as it it setting up Windows for the first time: " The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation." If it's not the recovery disks, and not the hard drives, what else could it be? It's a beautiful 17" machine that we got for our grandfather's 70th birthday, and after 1 year, the manufacturer wants us to pay $300+ shipping for them to see it. Many thanks for any ideas!

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#2 Artrooks


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Posted 25 January 2012 - 01:04 PM

Hello Hateway,

It would probably be a good idea to test the memory modules (RAM) next.

Go to Memtest86+ and download the "precompiled Iso" file here.

  • Unzip the file and burn the iso file to CD. (See how to:)
  • Make sure your computer is set to boot from CD/DVD drive first. (See how to:)
  • Boot the computer with Memtest86+ CD.
  • The program will auto start. Allow it to run through at least 7 "passes" (over night would be better) or until it registers any errors.
  • If errors are found and you have more than one memory chip, test each chip, one at a time, in the slot closest to the CPU.
  • If a memory chip tests bad, then retest that chip in a different memory slot.
  • Remember, any errors can mean a bad memory stick or bad memory slot on the motherboard.

Edited by Artrooks, 25 January 2012 - 01:06 PM.



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