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I am a ROOKIE!


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#1 bubba1980

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Posted 24 January 2012 - 11:45 PM

Hello everyone, I am having some issues, I do not know how to go about fixing them. My computer might be hijacked. I get blocked on most thing i try to do...
"The parameter is incorrect" and here is another "ShellExecuteEx failed. code 87" with "The parameter is incorrect"
If I try to open my computer "C" drive it says "C:/is not accessible Access is denied"
It will not let me launch sys restore from desktop and trying it while in safe mode does not work (although will launch) Any clues? do I have a bug? time for new puter?

Using w/Vista premium with sp1

Thanks in advance, Bubba

Edited by hamluis, 25 January 2012 - 08:49 AM.
Moved from Vista to Am I Infected.


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#2 boopme

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Posted 25 January 2012 - 06:31 PM

Hello can you get in like this?

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bubba1980

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Posted 25 January 2012 - 09:48 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/25/2012 at 09:41 PM

Application Version : 5.0.1142

Core Rules Database Version : 8168
Trace Rules Database Version: 5980

Scan type : Quick Scan
Total Scan Time : 00:08:58

Operating System Information
Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
UAC Off - Administrator

Memory items scanned : 403
Memory threats detected : 0
Registry items scanned : 16725
Registry threats detected : 0
File items scanned : 7709
File threats detected : 55

Adware.Tracking Cookie
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\ZK6SJ7MX.txt [ /atdmt.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\SKC94WFW.txt [ /yieldmanager.net ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\0YLU2LA8.txt [ /adbrite.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\I54FSI44.txt [ /pointroll.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\TOQ4HAFR.txt [ /adserver.adtechus.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\MOR9ZJ7R.txt [ /2o7.net ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\KB6F3RGO.txt [ /atwola.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\WOFZZMEX.txt [ /serving-sys.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\NQAZ5019.txt [ /advertising.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\AXSHGXS8.txt [ /at.atwola.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\ERVUPO5X.txt [ /invitemedia.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\AV4J3303.txt [ /ads.pubmatic.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\PZ7KAULK.txt [ /tacoda.at.atwola.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\565GRS9Q.txt [ /ads.pointroll.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\AKVXOA77.txt [ /ar.atwola.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\SZWSQ410.txt [ /r1-ads.ace.advertising.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\73IX17QC.txt [ /ad.yieldmanager.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\T4HD2I9J.txt [ /imrworldwide.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\3ECLJ2PO.txt [ /realmedia.com ]
C:\Users\the hendersons\AppData\Roaming\Microsoft\Windows\Cookies\8TUFH8K7.txt [ /doubleclick.net ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\KBRMO3F5.txt [ Cookie:the hendersons@atdmt.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\31ZIOP8F.txt [ Cookie:the hendersons@yieldmanager.net/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\7M94BB01.txt [ Cookie:the hendersons@server.cpmstar.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\XI8OZEWJ.txt [ Cookie:the hendersons@c1.atdmt.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\DLGN4AGV.txt [ Cookie:the hendersons@www.burstnet.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\TDSJIFJ6.txt [ Cookie:the hendersons@pointroll.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\CLL1GAQF.txt [ Cookie:the hendersons@adlegend.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\2S9YJLPR.txt [ Cookie:the hendersons@apmebf.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z5F5UJUF.txt [ Cookie:the hendersons@media6degrees.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\8BT3XLUQ.txt [ Cookie:the hendersons@mediaplex.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\303XRO1R.txt [ Cookie:the hendersons@at.atwola.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\OBB99UUT.txt [ Cookie:the hendersons@collective-media.net/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\R7VCAPTL.txt [ Cookie:the hendersons@adxpose.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\19N414S7.txt [ Cookie:the hendersons@ru4.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\EFYLSJFY.txt [ Cookie:the hendersons@fastclick.net/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\PH7M0CU7.txt [ Cookie:the hendersons@burstnet.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\5PQTOP3Q.txt [ Cookie:the hendersons@ads.pointroll.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\RY8MVBAF.txt [ Cookie:the hendersons@r1-ads.ace.advertising.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\5UY564HN.txt [ Cookie:the hendersons@network.realmedia.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\WYG0XPNZ.txt [ Cookie:the hendersons@lucidmedia.com/ ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\C15D6R17.txt [ Cookie:the hendersons@imrworldwide.com/cgi-bin ]
C:\USERS\THE HENDERSONS\AppData\Roaming\Microsoft\Windows\Cookies\Low\JQAMZ4W8.txt [ Cookie:the hendersons@realmedia.com/ ]
C:\USERS\THE HENDERSONS\Cookies\ZK6SJ7MX.txt [ Cookie:the hendersons@atdmt.com/ ]
C:\USERS\THE HENDERSONS\Cookies\SKC94WFW.txt [ Cookie:the hendersons@yieldmanager.net/ ]
C:\USERS\THE HENDERSONS\Cookies\I54FSI44.txt [ Cookie:the hendersons@pointroll.com/ ]
C:\USERS\THE HENDERSONS\Cookies\TOQ4HAFR.txt [ Cookie:the hendersons@adserver.adtechus.com/ ]
C:\USERS\THE HENDERSONS\Cookies\MOR9ZJ7R.txt [ Cookie:the hendersons@2o7.net/ ]
C:\USERS\THE HENDERSONS\Cookies\KB6F3RGO.txt [ Cookie:the hendersons@atwola.com/ ]
C:\USERS\THE HENDERSONS\Cookies\AXSHGXS8.txt [ Cookie:the hendersons@at.atwola.com/ ]
C:\USERS\THE HENDERSONS\Cookies\PZ7KAULK.txt [ Cookie:the hendersons@tacoda.at.atwola.com/ ]
C:\USERS\THE HENDERSONS\Cookies\565GRS9Q.txt [ Cookie:the hendersons@ads.pointroll.com/ ]
C:\USERS\THE HENDERSONS\Cookies\AKVXOA77.txt [ Cookie:the hendersons@ar.atwola.com/ ]
C:\USERS\THE HENDERSONS\Cookies\SZWSQ410.txt [ Cookie:the hendersons@r1-ads.ace.advertising.com/ ]
C:\USERS\THE HENDERSONS\Cookies\T4HD2I9J.txt [ Cookie:the hendersons@imrworldwide.com/cgi-bin ]
C:\USERS\THE HENDERSONS\Cookies\3ECLJ2PO.txt [ Cookie:the hendersons@realmedia.com/ ]

#4 boopme

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Posted 25 January 2012 - 10:19 PM

I take it you are running MBAM now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bubba1980

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Posted 26 January 2012 - 02:33 AM

yes . So far i have done all the steps you listed...(had to do them in safe mode, won't let me from desktop) when i run the Rkill step it said exp shut down. and the log sheet
"kill was run on 01/26/2012 at 2:21:04.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:



Rkill completed on 01/26/2012 at 2:21:08."

The MBAM......"Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 180926
Time elapsed: 5 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
Now Going to see if reboot works (beck to desk top)

Thanks for all your help! Marty

#6 bubba1980

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Posted 26 January 2012 - 02:39 AM

Went back to desktop..... tryed to run Mbam again...little box says Parameter incorrect
Thanks again!

#7 boopme

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Posted 26 January 2012 - 11:40 AM

Maybe a corrupt install.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 bubba1980

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Posted 27 January 2012 - 12:03 AM

Here is the log... (note i can download from desktop but can only run scan from safe mode)

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.27.01

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
the hendersons :: THEHENDERSON-PC [administrator]

1/26/2012 11:55:50 PM
mbam-log-2012-01-26 (23-55-50).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 179925
Time elapsed: 4 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#9 boopme

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Posted 27 January 2012 - 10:07 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 bubba1980

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Posted 28 January 2012 - 01:43 AM

here it is..

aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-01-28 01:33:02
-----------------------------
01:33:02.447 OS Version: Windows 6.0.6002 Service Pack 2
01:33:02.447 Number of processors: 2 586 0x203
01:33:02.447 ComputerName: THEHENDERSON-PC UserName: the hendersons
01:33:02.993 Initialize success
01:36:36.620 AVAST engine defs: 12012701
01:36:41.393 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000058
01:36:41.393 Disk 0 Vendor: Hitachi_ ST2O Size: 305245MB BusType: 6
01:36:41.409 Disk 0 MBR read successfully
01:36:41.409 Disk 0 MBR scan
01:36:41.424 Disk 0 unknown MBR code
01:36:41.424 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 14336 MB offset 2048
01:36:41.440 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 145453 MB offset 29362176
01:36:41.471 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 145454 MB offset 327249920
01:36:41.487 Disk 0 scanning sectors +625139712
01:36:41.549 Disk 0 scanning C:\Windows\system32\drivers
01:36:48.460 Service scanning
01:36:49.458 Service MpNWMon C:\Windows\system32\DRIVERS\MpNWMon.sys **LOCKED** 32
01:36:50.098 Modules scanning
01:36:55.121 Disk 0 trace - called modules:
01:36:55.152 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll storport.sys nvstor32.sys ndis.sys nvmfdx32.sys
01:36:55.152 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86249ac8]
01:36:55.168 3 CLASSPNP.SYS[8a3aa8b3] -> nt!IofCallDriver -> [0x85db4508]
01:36:55.168 5 acpi.sys[8060e6bc] -> nt!IofCallDriver -> \Device\00000058[0x85db49d0]
01:36:55.870 AVAST engine scan C:\Windows
01:37:05.214 AVAST engine scan C:\Windows\system32
01:39:18.532 AVAST engine scan C:\Windows\system32\drivers
01:39:27.908 AVAST engine scan C:\Users\the hendersons
01:39:55.192 Disk 0 MBR has been saved successfully to "C:\Users\the hendersons\Desktop\MBR.dat"

#11 boopme

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Posted 28 January 2012 - 10:56 AM

OK, we have an infection that requires particular removal.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step.
Include the aswMBR log you posted earlier.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 bubba1980

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Posted 30 January 2012 - 01:31 AM

I have not had any responce as of yet. will keep you updated

and thanks again for your help
Marty

#13 boopme

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Posted 30 January 2012 - 10:22 AM

Hello ,it may be another day or two,very busy there.,but they will.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
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