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Ok, I need help, how do fix this?

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3 replies to this topic

#1 oneillt2000


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Posted 24 January 2012 - 10:00 PM

Well, I just got a refurbished laptop.
Hopefully that isn't the problem. lol

I installed windows 7 on it and everything is working fine, except....
the audio

I have installed the audio drivers from the disk, I have also downloaded them for the website and now I get a code 10. I had to work at it to get that cause when I started I didn't even have a sound entry in the device manager. I mean NOTHING shows up in the audio properties. I have tried for two hours now to fix this. If you need anymore information I will post it.

It is Real-tek HD audio by the way if that makes a difference.

Thank you in advance,

(Moderator edit: added topic description. jgw)

Edited by oneillt2000, 25 January 2012 - 06:02 AM.

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#2 jhayz


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Posted 25 January 2012 - 07:56 AM

Can you post the laptop model and does it have an available driver in support site running Win 7?


#3 bluemagma


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Posted 25 January 2012 - 02:04 PM

Intel or AMD?

If Intel http://www.intel.com/p/en_US/support/detect?iid=dc_spotlight_dctop10

If AMD http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

It will most likely download the correct chipset drivers instead of the default windows 7 drivers. Hope this helps.

#4 rotor123


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Posted 25 January 2012 - 04:16 PM

Warranty. It is a bad sign that the audio device wasn't showing in the Device manager.
It doesn't sound as if they did a good job of refurbing it.

Was there sound when you got it, before you put Windows 7 on it?

Do not do what some people I've seen in the past do. They keep trying to fix a problem until they can not return or get warranty then they are just out the money.

Refurbs have a short warranty period compared to new.

Edited by rotor123, 25 January 2012 - 04:18 PM.

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