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Trojan virus is messing with my laptop...HELP

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#1 Mister K

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Posted 24 January 2012 - 03:36 PM

A couple of weeks ago I was hit with that Windows security 2012 scam and used Malwarebytes to fix that, but since then my computer has been running slowly, I keep getting webpage re-directs in Firefox and Explorer and my Google search results are occasionally re-directed to advertising sites etc. Also my whole system freezes up at least twice a day and I have to do a hard shut-down to get it going again, and a couple of times now my laptop has gone to the blue screen that says it is trying to protect data from some threat. My Norton 360 is saying that my laptop is infected with Trojan.Zeroaccess!kmem and the infected file is c:\windows\system32 and that manual removal is required, but Norton only seems to recognize the virus every couple of days, and if I re-boot it says that there are no threats detected, even if I run a virus and spyware scan. I have scanned my PC multiple times with Malwarebytes but it never detects anything, and I have downloaded a symnatec fix but that has not worked either. I am running windows vista 32 bit. Any help would be great. Thanks

Edited by hamluis, 24 January 2012 - 04:24 PM.
Moved from Vista to Am I Infected.

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#2 zbd


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Posted 24 January 2012 - 03:46 PM

Try superantispyware:


I use mse instead of norton:


#3 rotor123


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Posted 24 January 2012 - 04:10 PM

I've put in a request for this to be moved to the appropriate forum that handles Virus issues.


Edited by rotor123, 24 January 2012 - 04:10 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

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#4 Mister K

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Posted 24 January 2012 - 04:22 PM

Superantispyware did the trick. Thanks :thumbsup:

#5 boopme


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Posted 25 January 2012 - 05:14 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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