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After removing malware desktop and folders disappeared


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#1 CPtechwish

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Posted 24 January 2012 - 01:08 PM

Had our tech consultant out when Windows Recovery (or some variant) struck. Malware appears to be handled, but desktop and folders appear empty. Found some unhide procedures on forums but "do not try this alone" statements kept me from proceeding. Don't know if I need to do all the prep for removing malware in order to get the desktop back.

Computer is part of a network (with a firewall) so I wouldn't do that piece in any case.

Windows 7 64 bit machine.

Edited by Budapest, 24 January 2012 - 04:37 PM.
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#2 boopme

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Posted 24 January 2012 - 08:45 PM

Hello, Do NOT run a temp file or registry cleaner.

Try this first to make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.




If still some are missing,will restore the default start menu that came with Windows.
Windows 7 64-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-x64-sm-reset.exe
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#3 boopme

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Posted 25 January 2012 - 12:37 PM

As per your pM,since all is good,,,, Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links:
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