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Mozilla: Weird screen popping up on ebay and online banking site


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#1 Ashs35

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Posted 24 January 2012 - 01:05 PM

Hi, recently I've been getting these weird screens popping up when I try and search something on ebay and also when I try and log into my internet banking, it seems to have started after installing firefox 8/9, I've uninstalled firefox and tried everything they recommend, disabled ad-ons, plugins etc.. and have scanned my computer for viruses with malwarebytes and found nothing, it seems like firefox has been hacked or something as the screen that pops up requests your credit card information, it also disables your ability to search on eBay and prevents you from being able to log into internet banking, I can do these things with google chrome without a problem but chrome still has more problems than firefox, firefox has also been freezing and not-responding, here are some screen shots, has anyone else encountered this problem?

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#2 Broni

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Posted 24 January 2012 - 03:36 PM

It's definitely fake.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Ashs35

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Posted 24 January 2012 - 05:38 PM

Thanks!, I have all the logs but when I try to start a new topic it says [#103131] You do not have permission to start topics in this forum.
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#4 Broni

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Posted 24 January 2012 - 06:19 PM

Are you sure you try to post here?
http://www.bleepingcomputer.com/forums/forum22.html

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#5 Ashs35

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Posted 24 January 2012 - 06:43 PM

Yeah I just tried it again in the link you provided on mozilla and chrome and still got the same message, I also cleared all cookies and cache before doing it, signed out & signed back in and still didn't work.
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#6 Broni

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Posted 24 January 2012 - 08:09 PM

Hold on. I'll report it to some mod.

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#7 Pandy

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Posted 24 January 2012 - 10:54 PM

Ashs35, that error is a no content error. I am not sure why the forum would see your post as empty. Please try and post your topic in the General Chat forum. If it will post there we can just try and move it to the Malware Removal Logs forum. If that does not work we will hope for some more ideas. If/when you post your topic in the General Chat forum please add a link to that topic as a reply here.

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#8 Ashs35

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Posted 25 January 2012 - 02:11 AM

Hi I tried posting it in the general chat forum but the same message comes up: [#103131] You do not have permission to start topics in this forum. Also there is no option to attach the attach.txt file in the general chat forum.
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#9 Queen-Evie

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Posted 25 January 2012 - 04:58 AM

Make a post here with information about your issue. You won't be able to attach the logs here.

Someone can split the post and send it to Malware Removal Logs. Once it's there (if the move is successful) you should be able to edit the post and attach the logs.

Edited by Queen-Evie, 25 January 2012 - 05:14 AM.


#10 Pandy

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Posted 25 January 2012 - 05:58 AM

Hello Ashs35. I have been able to split your topic off into it's own topic in the Malware removal Logs forum. You will find it here. Weird screen popping up on ebay and online bank, continued.Please try and make your edit and add your attachments.

Edited by Pandy, 25 January 2012 - 05:58 AM.

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#11 Ashs35

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Posted 25 January 2012 - 06:44 AM

Thanks!, I was able to attach the attach.txt file
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#12 Queen-Evie

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Posted 25 January 2012 - 08:47 AM

Sincy your logs have been posted

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

To avoid confusion this topic is now closed. If you have any questions PM a moderator.

#13 boopme

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Posted 25 January 2012 - 12:47 PM

As you had other difficulty,,,,Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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