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A Very Pleasant Support Experience


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8 replies to this topic

#1 Allan

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Posted 24 January 2012 - 10:26 AM

You know, we do a lot of complaining about things on support forums but I just had a very pleasant experience I need to tell you about.

One of the add-ons I've been using for a long time with Firefox is Colorful Tabs. Aside from brightening up the screen a little (as a traditionalist I prefer a simple interface with no "persona" - but a little color is nice Posted Image ) it makes it easy to glance at the tab bar an know which color is which site. This may not sound like a big deal, but give it a shot - after using it for a short while I think you'll agree it's hard to do without. You can assign specific colors for specific domain hostnames (my choice).

Well in the new release, which supports current Firefox versions, the text in the tabs seemed a little fainter to me. I installed it on several systems with the same result. This morning I sent an email to the developer asking if this could be addressed in future releases. Within 15 minutes the developer replied to me asking for screen shots, which I promptly provided. A few minutes later he sent another note saying that the current version adds a white "halo" around the text and this seems to be causing the faintness I noticed. He went on to say that if I find it an issue he will make this optional in the next release. This entire conversation, from my first email to his acknowledgment of the issue and a proposed solution took less than half an hour from start to finish. There was absolutely no defensiveness on his part, only a desire to support a user (and a willingness to make a change to the product code based on only one complaint!!!). And let's keep in mind these add-ons are free!

Okay, this may not be a big deal, but I was impressed enough with this level of support to create this post. If only ALL customer service was this exceptional Posted Image

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#2 Keith1

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Posted 24 January 2012 - 02:48 PM

Yes Alan.... that is VERY refreshing to hear. :thumbup2:

#3 jgweed

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Posted 25 January 2012 - 05:58 AM

That's open source for you.
Whereof one cannot speak, thereof one should be silent.

#4 Allan

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Posted 25 January 2012 - 07:49 AM

That's open source for you.


indeed

#5 Keith1

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Posted 25 January 2012 - 07:29 PM

Not meaning to get off topic here, but, I tried the Colorful Tabs addon, and I love it! Once I get accustomed to which color goes with which site, it will make things much easier. Also, I don't know how many times I have started to close FF, and get the 'open tabs' message - I think the colored tabs will be a visual awareness to prevent that in the future. :thumbup2:

#6 boopme

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Posted 25 January 2012 - 08:43 PM

Nice to know it can still happen. Sure beats my usual

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#7 grassy

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Posted 25 January 2012 - 11:10 PM

Really good to hear. We live in a fast world that changes rapidly and leaves plenty of space for good support, but unfortunately is not picked up upon. Instances like this might be rare and even shock us. Hey life is good and there are people who care.:thumbup2:

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#8 Allan

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Posted 26 January 2012 - 08:08 AM

Not meaning to get off topic here, but, I tried the Colorful Tabs addon, and I love it! Once I get accustomed to which color goes with which site, it will make things much easier. Also, I don't know how many times I have started to close FF, and get the 'open tabs' message - I think the colored tabs will be a visual awareness to prevent that in the future. :thumbup2:


Yep, I agree. And just in case you haven't yet discovered this feature, you can assign specific colors to each site yourself and they will remain the same even in between sessions.

#9 Keith1

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Posted 26 January 2012 - 01:29 PM

Thanks Allan, I saw that option and have most of my 'site specific' colors set. :busy:




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