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#1 Llennon2

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Posted 23 January 2012 - 10:06 PM

I recently was unable to open Internet explorer so I ran a virus scan using norton360, which told me I had a threat named consrv.dll. Norton said I had to manually remove it so I visited the norton website and tried using their removal tool for that virus (it didn't work because I have a 64bit system). I use windows 7, any help would be appreciated! Thanks!

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#2 Broni

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Posted 23 January 2012 - 11:20 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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