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Norton not fully removed?


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#1 Sean92

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Posted 23 January 2012 - 06:29 PM

Hi, I recently uninstalled Norton Antivirus so that it can make way for ESET anti virus as Norton had failed me in the past where ESET had succeded. However when I try to install ESET it says that it has detected a Norton anti-virus installation.

Could anyone tell me how to completely remove Norton?

Regards, Sean.

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#2 Sean92

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Posted 23 January 2012 - 06:45 PM

Have used the Norton removal tool but ESET still detects a Norton installation of some form.

Edited by Sean92, 23 January 2012 - 06:50 PM.


#3 quietman7

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Posted 23 January 2012 - 10:12 PM

Even after using an anti-virus vendor's clean up tool, it is not uncommon to find remnants. After you run such a tool and reboot your computer, check for any leftover folders and manually remove them.

Browse to the following locations and delete anything named Norton or Symantec:
C:\Program Files\Norton
C:\Program Files\Symantec\
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec <- found in WIndows XP
C:\ProgramData\Symantec <- found in Windows 7 and Vista
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#4 narenxp

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Posted 23 January 2012 - 10:22 PM

You can also try this

For xp

Press windows+R key and type

cmd and click ok

For vista and 7,open command prompt as administrator and run these commands one by one followed by ENTER

net stop winmgmt
cd /d %windir%\system32\wbem
ren repository repository.old
net start winmgmt

Install ESET

good luck

Edited by narenxp, 23 January 2012 - 10:23 PM.


#5 quietman7

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Posted 23 January 2012 - 11:06 PM

Yes, narenxp's instruction would be the next step to try.

In some cases, the inability to install a new anti-virus may be caused by a corrupt Windows Management Instrumentation (WMI) Repository and you will need to force the operating system to repair it. Essentially this forces Windows to redo the inventory of installed security programs and rebuild the Security Center index.

The Security Center gets its data from the Windows Management Instrumentation Repository and uses a two-tiered approach for detection status. One tier is manual, and the other tier is automatic through WMI. In manual detection mode, Windows Security Center searches for registry keys and files that are provided to Microsoft by independent software manufacturers. These registry keys and files let Windows Security Center detect the status of independent software.
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#6 bigdog1100

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Posted 24 January 2012 - 09:25 AM

A very long time ago, when I used Norton, they had a removal tool that actually removed all Norton components, or almost all. They do leave some items in registry to "know" if you used a paid version or a trial, etc.

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#7 Sean92

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Posted 24 January 2012 - 02:30 PM

Done and done, thanks for the help :)

#8 quietman7

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Posted 24 January 2012 - 02:34 PM

You're welcome on behalf of the Bleeping Computer community.
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