Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Keyboard Failure Dell Inspiron 580


  • Please log in to reply
4 replies to this topic

#1 jephph1

jephph1

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:03:59 PM

Posted 23 January 2012 - 04:59 PM

Hello again,
I've got a customer with what sounds like a memory issue. I want to run Memtest86+ on it, but there is an issue. On bootup, I get "keyboard failure" and I can't enter the BIOS to change the boot device priority so that I can load Memtest86+ from a flash drive or cd. The keyboard works fine once I'm into Windows, but I can't use it before Windows loads.
Things tried:
Reset CMOS.
Unplugged all other usb devices, including card reader internally.
Checked device manager, looks clean.

Thanks for any help.

BC AdBot (Login to Remove)

 


#2 jephph1

jephph1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:03:59 PM

Posted 23 January 2012 - 05:31 PM

Couple of other things I forgot to mention... I also tried sfc /scannow, and there are no PS/2 ports on the motherboard. USB only.

#3 jephph1

jephph1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:03:59 PM

Posted 24 January 2012 - 09:40 AM

As it turns out, I may be barking up the wrong tree anyway. I don't know how reliable MemTest by HCI Design (a Windows-based RAM tester) is, but it came up with 0 memory errors over the course of about an hour of running (over 100% coverage). I'm willing to concede that I'm not going to be able to run MemTest86+ as long as MemTest by HCI Design is reliable. I'll make a different post about this customer's main problem (computer shuts off randomly while running programs or trying to print). Thanks for the tips guys and gals.

#4 jephph1

jephph1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:03:59 PM

Posted 24 January 2012 - 05:35 PM

Switching to a different keyboard did the trick.

#5 hamluis

hamluis

    Moderator


  • Moderator
  • 55,404 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:59 PM

Posted 25 January 2012 - 10:02 AM

Thanks for posting your self-resolution, happy computing :).

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users