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Virus - redirects then black screen


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3 replies to this topic

#1 jbjax99

jbjax99

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Posted 23 January 2012 - 04:32 PM

First off, thanks in advance for any assistance! I definitely have a virus, here is a breakdown:
Just a note, OS is XP and I run Avast Antivirus.

A little while back, I received popups saying something about system memory errors (I can't remember exactly, it's been a couple months). The screen went black, and I couldn't access anything. I did a system restore, ran an Avast scan, ran a Malwarebytes scan, caught a few viruses and everything seemed to be working fine after that. Then the other day I noticed that I was getting search engine redirects. I ran scans again, but didn't catch anything. I decided to post on here, tried running DDS, but it froze up each of three tries before posting a log (actually froze everything, had to restart each time). In the process, as I was trying to use the internet, Firefox starting shutting down on me. Then, Firefox wouldn't even open (neither would IE when I tried it instead). I did a system restore, and ended up with nothing but a black screen and mouse pointer. Tried system restore again to an earlier date, same thing. I was finally able to get the black screen to go away by opening task manager (CTRL-ALT-DLT worked), hitting new task, and typing explorer. Read somewhere online about the trick, luckily it worked. I now have my desktop back, but am afraid to do anything or run anything (I'm on my laptop right now instead) without talking to an expert first, that's where you guys come in :)

Edited by jbjax99, 23 January 2012 - 04:33 PM.


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#2 Broni

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Posted 23 January 2012 - 06:07 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 jbjax99

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Posted 24 January 2012 - 05:07 PM

Here are the logs...


Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
ESET Online Scanner v3
```````````````````````````````
Anti-malware/Other Utilities Check:

Out of date Spybot installed!
Malwarebytes' Anti-Malware
HijackThis 2.0.2
Java™ 6 Update 18
Java™ 6 Update 29
Out of date Java installed!
Adobe Flash Player 11.1.102.55
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Alwil Software Avast5 avastUI.exe
Alwil Software Avast5 AvastSvc.exe
``````````End of Log````````````


===============================================================================================

Farbar Service Scanner Version: 18-01-2012 01
Ran by Jason (administrator) on 24-01-2012 at 16:05:21
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswTdi(9) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x09000000040000000100000002000000030000000900000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****


===========================================================================================

MiniToolBox by Farbar Version: 18-01-2012
Ran by Jason (administrator) on 24-01-2012 at 16:08:52
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: :0

========================= FF Proxy Settings: ==============================

"network.proxy.ftp", "sas.se1.attbb.net"
"network.proxy.ftp_port", 8000
"network.proxy.gopher", "sas.se1.attbb.net"
"network.proxy.gopher_port", 8000
"network.proxy.http", "sas.se1.attbb.net"
"network.proxy.http_port", 8000
"network.proxy.no_proxies_on", "*.se1.attbb.net,localhost,127.0.0.1"
"network.proxy.share_proxy_settings", true
"network.proxy.socks", "sas.se1.attbb.net"
"network.proxy.socks_port", 8000
"network.proxy.ssl", "sas.se1.attbb.net"
"network.proxy.ssl_port", 8000
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8139 Family PCI Fast Ethernet NIC = Local Area Connection 4 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 4"

set address name="Local Area Connection 4" source=dhcp
set dns name="Local Area Connection 4" source=dhcp register=PRIMARY
set wins name="Local Area Connection 4" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : JASON1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.



Ethernet adapter Local Area Connection 4:



Connection-specific DNS Suffix . : hsd1.fl.comcast.net.

Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-25-86-C1-3A-0A

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.118

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 75.75.75.75

75.75.76.76

Lease Obtained. . . . . . . . . . : Tuesday, January 24, 2012 3:53:49 PM

Lease Expires . . . . . . . . . . : Wednesday, January 25, 2012 3:53:49 PM

Server: cdns01.comcast.net
Address: 75.75.75.75

Name: google.com
Addresses: 74.125.113.99, 74.125.113.106, 74.125.113.147, 74.125.113.104
74.125.113.105, 74.125.113.103



Pinging google.com [74.125.113.105] with 32 bytes of data:



Reply from 74.125.113.105: bytes=32 time=43ms TTL=51

Reply from 74.125.113.105: bytes=32 time=43ms TTL=51



Ping statistics for 74.125.113.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 43ms, Maximum = 43ms, Average = 43ms

Server: cdns01.comcast.net
Address: 75.75.75.75

Name: yahoo.com
Addresses: 98.139.180.149, 209.191.122.70, 72.30.2.43, 98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=47ms TTL=49

Reply from 209.191.122.70: bytes=32 time=45ms TTL=49



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 45ms, Maximum = 47ms, Average = 46ms

Server: cdns01.comcast.net
Address: 75.75.75.75

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 25 86 c1 3a 0a ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.118 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.118 192.168.1.118 20
192.168.1.0 255.255.255.0 192.168.1.118 192.168.1.118 20
192.168.1.118 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.118 192.168.1.118 20
224.0.0.0 240.0.0.0 192.168.1.118 192.168.1.118 20
255.255.255.255 255.255.255.255 192.168.1.118 192.168.1.118 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/24/2012 02:39:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63918109

Error: (01/24/2012 02:39:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 63918109

Error: (01/24/2012 02:39:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/24/2012 02:38:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63901563

Error: (01/24/2012 02:38:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 63901563

Error: (01/24/2012 02:38:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/24/2012 02:38:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63885938

Error: (01/24/2012 02:38:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 63885938

Error: (01/24/2012 02:38:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/24/2012 02:38:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63870313


System errors:
=============
Error: (01/24/2012 02:37:47 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007054f: Security Update for Windows XP (KB2633171).

Error: (01/24/2012 02:37:40 PM) (Source: NtServicePack) (User: SYSTEM)
Description: Windows XP KB2633171 installation failed.
An internal error occurred.

Error: (01/23/2012 04:11:08 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service terminated with the following error:
%%1747

Error: (01/23/2012 04:11:08 PM) (Source: Service Control Manager) (User: )
Description: The AOL Spyware Protection Service service failed to start due to the following error:
%%3

Error: (01/23/2012 04:11:08 PM) (Source: Service Control Manager) (User: )
Description: The AOL Connectivity Service service failed to start due to the following error:
%%2

Error: (01/23/2012 04:11:08 PM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service hung on starting.

Error: (01/23/2012 03:52:46 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007054f: Security Update for Windows XP (KB2633171).

Error: (01/23/2012 03:52:39 PM) (Source: NtServicePack) (User: SYSTEM)
Description: Windows XP KB2633171 installation failed.
An internal error occurred.

Error: (01/23/2012 03:47:39 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service terminated with the following error:
%%1747

Error: (01/23/2012 03:47:39 PM) (Source: Service Control Manager) (User: )
Description: The AOL Spyware Protection Service service failed to start due to the following error:
%%3


Microsoft Office Sessions:
=========================
Error: (01/24/2012 02:39:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63918109

Error: (01/24/2012 02:39:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 63918109

Error: (01/24/2012 02:39:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/24/2012 02:38:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63901563

Error: (01/24/2012 02:38:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 63901563

Error: (01/24/2012 02:38:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/24/2012 02:38:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63885938

Error: (01/24/2012 02:38:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 63885938

Error: (01/24/2012 02:38:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/24/2012 02:38:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 63870313


=========================== Installed Programs ============================

7-Zip 4.32
Acrobat.com (Version: 1.7.186)
Adobe AIR (Version: 1.5.2.8900)
Adobe Download Manager 1.2 (Remove Only)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader 9.5.0 (Version: 9.5.0)
Apple Application Support (Version: 1.2.1)
Apple Software Update (Version: 2.1.2.120)
avast! Free Antivirus (Version: 6.0.1367.0)
Banctec Service Agreement (Version: 1.00.00)
Bonjour (Version: 2.0.1.2)
Comcast High-Speed Internet Install Wizard
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
ConTEXT (Version: 0.98.0)
Dell Digital Jukebox Driver
Dell Networking Guide (Version: 1.00.0001)
Dell Solution Center (Version: 1.00.0000)
ESET Online Scanner v3
Free Mp3 Wma Converter V 1.9 (Version: 1.9.0.0)
Help and Support Customization (Version: 1.00.0000)
HijackThis 2.0.2 (Version: 2.0.2)
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PRO Network Adapters and Drivers
Intel® PROSet (Version: 6.05.2001)
Internet Explorer Default Page (Version: 1.00.03)
iTunes (Version: 9.1.1.12)
Jasc Animation Shop 3 (Version: 3.05.0000)
Jasc Paint Shop Photo Album (Version: 4.0.3)
Jasc Paint Shop Pro 9 (Version: 9.01.0000)
Jasc Paint Shop Pro 9 GDI+ Patch
Jasc Paint Shop Pro 9.01 - (9.0.1.1)
Jasc Paint Shop Pro 9.01 Patch
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 18 (Version: 6.0.180)
Java™ 6 Update 29 (Version: 6.0.290)
Learn2 Player (Uninstall Only)
Macromedia Extension Manager (Version: 1.7.240)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage (Version: 10.0.6626.0)
Microsoft Picture It! Photo Premium 9 (Version: 9.0.0.0000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Word 2002 (Version: 10.0.6626.0)
Microsoft Works (Version: 07.03.0719)
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word (Version: 7.0.0.0000)
Modem Event Monitor
Modem Helper (Version: 2.25)
Modem On Hold (Version: 1.12)
Move Media Player
Mozilla Firefox 8.0.1 (x86 en-US) (Version: 8.0.1)
MSN Music Assistant
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Photosmart Printer 130,230,7150,7350,7550 (Remove only)
Qualxserve Service Agreement (Version: 1.00.0004)
QuestBrowse 1.0 build 129 powered by FIRST SEARCHBAR
QuickTime (Version: 7.66.71.0)
RealPlayer
Search Settings v1.2.3
Sonic DLA (Version: 4.50)
Sonic RecordNow! (Version: 6.5.0)
Sonique
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
Spybot - Search & Destroy 1.4 (Version: 1.4)
SpywareBlaster v3.4 (Version: 3.4.0)
Stream Torrent 1.0
SUPERAntiSpyware Free Edition (Version: 4.26.0.1006)
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WD Diagnostics (Version: 1.09.0002)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.5.0540.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
Xvid 1.2.1 final uninstall (Version: 1.2)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 83%
Total physical RAM: 637.98 MB
Available physical RAM: 103.04 MB
Total Pagefile: 1067.25 MB
Available Pagefile: 198.73 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.86 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:111.73 GB) (Free:88.61 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator ASPNET Guest
HelpAssistant Jason SUPPORT_388945a0
SUPPORT_3f151ab9


**** End of log ****

==============================================================================================

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.24.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Jason :: JASON1 [administrator]

1/24/2012 4:18:43 PM
mbam-log-2012-01-24 (16-18-43).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 229524
Time elapsed: 15 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 9
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{0ED403E8-470A-4A8A-85A4-D7688CFE39A3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{100EB1FD-D03E-47FD-81F3-EE91287F9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A7CDDCDC-BEEB-4685-A062-978F5E07CEEE} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.
HKCR\AppID\activex.DLL (Adware.180Solutions) -> Quarantined and deleted successfully.
HKCR\AppID\GamevanceText.DLL (Adware.GameVance) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_QUESTBROWSE_SERVICE (Adware.QuestBrowse) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 6
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0} (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}\chrome (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}\defaults (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}\defaults\preferences (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\QuestBrwSearch (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\QuestBrwSearch (Adware.QuestBrowse) -> Quarantined and deleted successfully.

Files Detected: 7
C:\Documents and Settings\Jason\My Documents\Downloads\XvidSetup.exe (Adware.Hotbar) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jason\Local Settings\Temp\is-CPHDU.tmp\dealio.exe (PUP.Dealio.TB) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}\chrome.manifest (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}\install.rdf (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}\chrome\questbrowse.jar (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}\defaults\preferences\prefs.js (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\QuestBrwSearch\uninstall.exe (Adware.QuestBrowse) -> Quarantined and deleted successfully.

(end)


==================================================================================================

aswMBR version 0.9.9.1509 Copyright© 2011 AVAST Software
Run date: 2012-01-24 16:42:54
-----------------------------
16:42:54.453 OS Version: Windows 5.1.2600 Service Pack 3
16:42:54.453 Number of processors: 1 586 0x209
16:42:54.453 ComputerName: JASON1 UserName: Jason
16:42:55.500 Initialize success
16:42:56.250 AVAST engine defs: 12012400
16:43:09.984 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-e
16:43:09.984 Disk 0 Vendor: ST3120026AS 8.05 Size: 114440MB BusType: 3
16:43:10.000 Disk 0 MBR read successfully
16:43:10.000 Disk 0 MBR scan
16:43:10.000 Disk 0 Windows XP default MBR code
16:43:10.000 Disk 0 MBR hidden
16:43:10.015 Disk 0 Partition 1 00 DE Dell Utility Dell 4.1 31 MB offset 63
16:43:10.015 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 114408 MB offset 64260
16:43:10.046 Disk 0 Partition 3 80 (A) 17 Hidd HPFS/NTFS NTFS 1 MB offset 234372285
16:43:10.046 Disk 0 Partition 3 **INFECTED** MBR:Alureon-K [Rtk]
16:43:10.046 Disk 0 scanning sectors +234374984
16:43:11.750 Disk 0 scanning C:\WINDOWS\system32\drivers
16:43:32.296 Service scanning
16:43:34.953 Modules scanning
16:43:42.906 Module: C:\WINDOWS\system32\dla\tfsndres.sys **SUSPICIOUS**
16:43:43.437 Disk 0 trace - called modules:
16:43:43.453 ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x83360fa9]<<
16:43:43.468 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x83344ab8]
16:43:43.468 3 CLASSPNP.SYS[f88e9fd7] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP1T0L0-e[0x83397b00]
16:43:43.468 \Driver\atapi[0x833462b0] -> IRP_MJ_INTERNAL_DEVICE_CONTROL -> 0x83360fa9
16:43:44.484 AVAST engine scan C:\WINDOWS
16:44:17.687 AVAST engine scan C:\WINDOWS\system32
16:46:35.296 AVAST engine scan C:\WINDOWS\system32\drivers
16:46:55.093 AVAST engine scan C:\Documents and Settings\Jason
17:05:35.609 AVAST engine scan C:\Documents and Settings\All Users
17:05:44.687 File: C:\Documents and Settings\All Users\Application Data\AOL Downloads\setup90\comps\rp\rp9codec.exe **INFECTED** Win32:Hrupka-D [Cryp]
17:07:46.218 Scan finished successfully
17:09:01.312 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Jason\Desktop\MBR.dat"
17:09:01.343 The log file has been saved successfully to "C:\Documents and Settings\Jason\Desktop\aswMBR.txt"

#4 Broni

Broni

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Posted 24 January 2012 - 05:46 PM

You have the newest TDL rootkit there.
1

6:43:10.046 Disk 0 Partition 3 80 (A) 17 Hidd HPFS/NTFS NTFS 1 MB offset 234372285
16:43:10.046 Disk 0 Partition 3 **INFECTED** MBR:Alureon-K [Rtk]

That will require advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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