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Windows 7 Fake antivirus, thought I removed it, but it came back.


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3 replies to this topic

#1 Cartographer7

Cartographer7

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Posted 22 January 2012 - 06:42 PM

The infected computer is 32 bit windows 7.

I got a fake antivirus infection back in early december. It locked up my internet and tried to prevent me from running any EXEs. I found someone's thread on here who seemed to have the same problem, so I followed the instructions they were given instead of opening my own thread . That seemed to fix the problem, but Malwarebytes and Avira kept finding stuff to remove. It's been getting worse, and now the internet is locked up on it again.

Thanks in advance.



.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by Callan at 10:58:59 on 2012-01-21
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3003.2063 [GMT -8:00]
.
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Windows\system32\authServer.exe
C:\Windows\system32\drivers\CDAC11BA.EXE
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\Program Files\SMINST\BLService.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Windows\system32\conhost.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\CE\CovenantEyes.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\CE\CovenantEyesHelper.exe
C:\Windows\snuvcdsm.exe
C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [igndlm.exe] c:\program files\download manager\DLM.exe /windowsstart /startifwork
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [NMSVC] c:\program files\ce\CovenantEyes.exe
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0"
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\dvd suite\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\dvd suite" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [PLFSetL] c:\windows\PLFSetL.exe
mRun: [SNUVCDSM] c:\windows\snuvcdsm.exe
mRun: [IJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [ZoneAlarm] "c:\program files\checkpoint\zonealarm\zatray.exe"
mRun: [ISW] c:\program files\checkpoint\zaforcefield\ForceField.exe /icon="hidden"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - {17A84966-F1E9-4645-AA9E-5E771EE1C859} - c:\progra~1\nuclea~1\videoget\plugins\VIDEOG~1.DLL
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: CESpy.dll
LSP: mswsock.dll
Trusted Zone: taxactonline.com\www
DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.1.71.0.cab
DPF: {36299202-09EF-4ABF-ADB9-47C599DBE778} - hxxps://www.hpwindows7upgrade.arvato.com/north_america/Endcustomer/HPProdDetect.cab
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.10.115.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} - hxxps://www.battlefieldheroes.com/static/updater/BFHUpdater_4.0.27.0.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.1.66.0.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{4D908C49-5623-4EB7-BFBF-DF893E35DACE} : DhcpNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{4D908C49-5623-4EB7-BFBF-DF893E35DACE}\349435D275962756C6563737 : DhcpNameServer = 192.168.10.12 192.168.10.13
TCP: Interfaces\{4D908C49-5623-4EB7-BFBF-DF893E35DACE}\349435F575962756C6563737 : DhcpNameServer = 192.168.10.12 192.168.10.13
TCP: Interfaces\{4D908C49-5623-4EB7-BFBF-DF893E35DACE}\3586162796370275962756C6563737 : DhcpNameServer = 4.2.2.1 4.2.2.2
TCP: Interfaces\{4D908C49-5623-4EB7-BFBF-DF893E35DACE}\74242585F57457563747 : DhcpNameServer = 192.168.100.12 10.1.200.46
TCP: Interfaces\{85654884-94CF-4105-B782-AFFF3610D24B} : DhcpNameServer = 192.168.0.1 205.171.3.25
Handler: lbxfile - {56831180-F115-11d2-B6AA-00104B2B9943} - c:\program files\libronix dls\system\FileProt.dll
Handler: lbxres - {24508F1B-9E94-40EE-9759-9AF5795ADF52} - c:\program files\libronix dls\system\ResProt.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\callan\appdata\roaming\mozilla\firefox\profiles\ibrji8kr.default\
FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll
FF - plugin: c:\program files\checkpoint\zaforcefield\trustchecker\bin\npFFApi.dll
FF - plugin: c:\program files\download manager\npfpdlm.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\callan\appdata\locallow\unity\webplayer\loader\npUnity3D32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Skype Click to Call: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2011-11-8 36000]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-11-8 86224]
R2 AntiVirService;Avira Realtime Protection;c:\program files\avira\antivir desktop\avguard.exe [2011-11-8 110032]
R2 Auth Service;Auth Service;c:\windows\system32\authServer.exe [2011-3-19 246272]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-11-8 74640]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2011-11-3 27016]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2009-4-20 365952]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-4-20 193840]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2010-3-15 127488]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-3-1 139776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-1-19 40776]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-4-12 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-4-20 1343400]
S4 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2011-11-3 497280]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\microsoft sql server\100\shared\sqladhlp.exe [2008-7-10 47128]
S4 RsFx0105;RsFx0105 Driver;c:\windows\system32\drivers\RsFx0105.sys [2011-9-22 238696]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);c:\program files\microsoft sql server\mssql10.sqlexpress\mssql\binn\SQLAGENT.EXE [2011-9-22 370024]
.
=============== Created Last 30 ================
.
2012-01-19 20:34:06 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-01-18 00:04:10 224768 ----a-w- c:\windows\system32\schannel.dll
2012-01-18 00:04:10 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2012-01-18 00:04:09 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-01-18 00:04:09 369352 ----a-w- c:\windows\system32\drivers\cng.sys
2012-01-18 00:04:09 314880 ----a-w- c:\windows\system32\webio.dll
2012-01-18 00:04:09 22528 ----a-w- c:\windows\system32\lsass.exe
2012-01-18 00:04:09 22016 ----a-w- c:\windows\system32\secur32.dll
2012-01-18 00:04:09 15872 ----a-w- c:\windows\system32\sspisrv.dll
2012-01-18 00:04:09 1038848 ----a-w- c:\windows\system32\lsasrv.dll
2012-01-18 00:04:09 100352 ----a-w- c:\windows\system32\sspicli.dll
2012-01-12 18:28:44 -------- d-----w- c:\users\callan\CallanR_workspace
2012-01-12 05:26:21 -------- d-----w- c:\users\callan\appdata\local\Eclipse
2012-01-12 05:26:05 -------- d-----w- c:\users\callan\workspace
2012-01-12 05:21:29 -------- d-----w- C:\eclipse
2012-01-12 05:16:43 1288472 ----a-w- c:\windows\system32\ntdll.dll
2012-01-12 05:16:42 67072 ----a-w- c:\windows\system32\packager.dll
2012-01-12 05:16:39 514560 ----a-w- c:\windows\system32\qdvd.dll
2012-01-12 05:16:39 1328128 ----a-w- c:\windows\system32\quartz.dll
2012-01-11 06:10:57 73064 ----a-w- c:\windows\system32\perf-MSSQL$SQLEXPRESS-sqlctr10.3.5500.0.dll
2012-01-04 06:39:16 -------- d-----w- C:\$RECYCLE.BIN
2012-01-04 06:36:43 -------- d---a-w- c:\users\callan\appdata\local\temp
2012-01-04 06:36:37 187904 ----a-w- c:\windows\system32\drivers\netbt.sys
2012-01-04 06:20:23 80896 ----a-w- c:\windows\system32\drivers\i8042prt.sys
2012-01-04 06:13:05 98816 ----a-w- c:\windows\sed.exe
2012-01-04 06:13:05 518144 ----a-w- c:\windows\SWREG.exe
2012-01-04 06:13:05 256000 ----a-w- c:\windows\PEV.exe
2012-01-04 06:13:05 208896 ----a-w- c:\windows\MBR.exe
.
==================== Find3M ====================
.
2011-12-10 23:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-28 19:06:24 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-24 04:25:27 2342912 ----a-w- c:\windows\system32\win32k.sys
2011-11-05 04:26:03 2048 ----a-w- c:\windows\system32\tzres.dll
2011-11-03 22:47:42 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-11-03 22:40:21 1427456 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-03 22:39:47 1127424 ----a-w- c:\windows\system32\wininet.dll
2011-11-03 22:31:57 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2011-10-26 04:47:40 3967856 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-26 04:47:40 3912560 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-26 04:28:12 38912 ----a-w- c:\windows\system32\csrsrv.dll
.
============= FINISH: 11:01:30.61 ===============

Attached Files



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Posted 28 January 2012 - 06:45 PM

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 sempai

sempai

    noypi


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Posted 31 January 2012 - 01:25 AM

Hi Cartographer7 and welcome to BC.

Please post the requested logs for my review. Thanks.

~Semp

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You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

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#4 sempai

sempai

    noypi


  • Malware Response Team
  • 5,288 posts
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  • Gender:Male
  • Location:3 stars and a sun
  • Local time:01:51 AM

Posted 05 February 2012 - 06:58 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

~Semp

btn_donate_LG.gif
You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

Member of UNITE (Unified Network of Instructors and Trained Eliminators) 





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