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DLL is not a valid windows image


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12 replies to this topic

#1 dakar

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Posted 22 January 2012 - 05:11 PM

Hi all
I have a message coming up all the time and it has only recently started it reads
The application or DLL C:\Progra 1\IMESHA\Datamngr\datamngr.dll is not a valid Window image.
Please check this against your installation diskette.
What does this mean and how can I fix it.
All help is greatly appreciated.
Regards
Daryl

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#2 hamluis

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Posted 22 January 2012 - 08:03 PM

Bad image errors are sometimes related to malware, sometimes other problems.

I like to eliminate the malware possibility, so I will move this to the Am I Infected forum.

http://answers.microsoft.com/en-us/windows/forum/windows_xp-system/bad-image/04cc9b3e-e047-47eb-ab78-5aa8c5377d3d

http://www.techsupportforum.com/forums/f217/solved-bad-image-error-543417.html

Louis

#3 boopme

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Posted 22 January 2012 - 09:16 PM

If you still have an issue then please do these.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
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#4 dakar

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Posted 24 January 2012 - 01:19 PM

MiniToolBox by Farbar Version: 18-01-201
Ran by HP_Administrator (administrator) on 24-01-2012 at 17:09:29
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
Hi
I hope I am doing this correctly,it is all new to me.
Thanks so much trying to help
Regards
Daryl
========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
Hosts file not detected in the default directory
========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Belkin High-Speed Mode Wireless G USB Network Adapter = Wireless Network Connection 7 (Connected)
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 7"

set address name="Wireless Network Connection 7" source=dhcp
set dns name="Wireless Network Connection 7" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 7" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : DARYLS

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-15-F2-39-BA-80



Ethernet adapter Wireless Network Connection 7:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Belkin High-Speed Mode Wireless G USB Network Adapter

Physical Address. . . . . . . . . : 00-11-50-7E-24-E0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

NetBIOS over Tcpip. . . . . . . . : Disabled

Lease Obtained. . . . . . . . . . : 24 January 2012 17:02:17

Lease Expires . . . . . . . . . . : 25 January 2012 17:02:17

Server: api.home
Address: 192.168.1.254

Name: google.com
Addresses: 209.85.147.105, 209.85.147.104, 209.85.147.106, 209.85.147.99
209.85.147.147, 209.85.147.103



Pinging google.com [209.85.147.105] with 32 bytes of data:



Reply from 209.85.147.105: bytes=32 time=15ms TTL=49

Reply from 209.85.147.105: bytes=32 time=16ms TTL=49



Ping statistics for 209.85.147.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 15ms, Maximum = 16ms, Average = 15ms

Server: api.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.139.180.149, 209.191.122.70, 72.30.2.43, 98.137.149.56



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Reply from 72.30.2.43: bytes=32 time=167ms TTL=46

Reply from 72.30.2.43: bytes=32 time=180ms TTL=46



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 167ms, Maximum = 180ms, Average = 173ms

Server: api.home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 15 f2 39 ba 80 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
0x10004 ...00 11 50 7e 24 e0 ...... Belkin High-Speed Mode Wireless G USB Network Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.64 192.168.1.64 20
192.168.1.0 255.255.255.0 192.168.1.64 192.168.1.64 25
192.168.1.64 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.64 192.168.1.64 25
224.0.0.0 240.0.0.0 192.168.1.64 192.168.1.64 25
255.255.255.255 255.255.255.255 192.168.1.64 192.168.1.64 1
255.255.255.255 255.255.255.255 192.168.1.64 2 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/24/2012 01:42:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2188

Error: (01/24/2012 01:42:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2188

Error: (01/24/2012 01:42:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/22/2012 11:54:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2063

Error: (01/22/2012 11:54:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2063

Error: (01/22/2012 11:54:27 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/22/2012 00:58:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2187

Error: (01/22/2012 00:58:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2187

Error: (01/22/2012 00:58:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/22/2012 00:33:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 736671


System errors:
=============
Error: (01/24/2012 04:53:00 PM) (Source: DCOM) (User: HP_Administrator)
Description: DCOM got error "%%1058" attempting to start the service ntmssvc with arguments "-Service"
in order to run the server:
{D61A27C6-8F53-11D0-BFA0-00A024151983}

Error: (01/24/2012 04:48:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SASDIFSV
SASKUTIL

Error: (01/24/2012 04:47:32 PM) (Source: 0) (User: )
Description:

Error: (01/24/2012 04:47:32 PM) (Source: 0) (User: )
Description:

Error: (01/24/2012 04:47:32 PM) (Source: 0) (User: )
Description:

Error: (01/24/2012 04:36:35 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SASDIFSV
SASKUTIL

Error: (01/24/2012 04:35:48 PM) (Source: 0) (User: )
Description:

Error: (01/24/2012 04:35:48 PM) (Source: 0) (User: )
Description:

Error: (01/24/2012 04:35:48 PM) (Source: 0) (User: )
Description:

Error: (01/24/2012 04:27:54 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SASDIFSV
SASKUTIL


Microsoft Office Sessions:
=========================
Error: (01/24/2012 01:42:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2188

Error: (01/24/2012 01:42:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2188

Error: (01/24/2012 01:42:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/22/2012 11:54:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2063

Error: (01/22/2012 11:54:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2063

Error: (01/22/2012 11:54:27 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/22/2012 00:58:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2187

Error: (01/22/2012 00:58:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2187

Error: (01/22/2012 00:58:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/22/2012 00:33:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 736671


=========================== Installed Programs ============================

Adobe AIR (Version: 3.0.0.4080)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.1901)
AVG 2012 (Version: 12.0.2109)
AVG 2012 (Version: 2012.0.1901)
AVG Security Toolbar (Version: 10.0.0.7)
Bonjour (Version: 3.0.0.10)
BT Broadband Desktop Help
BufferChm (Version: 43.1.5.000)
CCleaner (Version: 3.12)
CP_Package_Variety1 (Version: 53.0.13.000)
CP_Package_Variety2 (Version: 53.0.13.000)
CP_Package_Variety3 (Version: 53.0.13.000)
CreativeProjects (Version: 43.1.5.000)
CreativeProjectsTemplates (Version: 43.1.5.000)
CueTour (Version: 43.1.5.000)
Destinations (Version: 43.1.5.000)
DeviceManagementQFolder (Version: 1.00.0000)
Director (Version: 43.1.5.000)
DocumentViewerQFolder (Version: 1.00.0000)
Eraser 6.0.9.2343 (Version: 6.0.2343)
FinePix Studio
FinePixViewer Resource (Version: 1.2)
FinePixViewer Ver.5.4 (Version: 5.4)
FUJIFILM USB Driver
GemMaster Mystic
Google Chrome (Version: 16.0.904.0)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
HiJackThis (Version: 1.0.0)
HP Diagnostic Assistant (Version: 1.0.0.0)
HP DigitalMedia Archive (Version: 1.2)
HP Image Zone 4.0 (Version: 4.0)
HP Software Update (Version: 2.0.39.20040212)
HpSdpAppCoreApp (Version: 3.00.0000)
HPSystemDiagnostics (Version: 1.5.0.0)
HPTunesAddIn (Version: 1.0.0)
HTC BMP USB Driver (Version: 1.0.5375)
HTC Driver Installer (Version: 3.0.0.017)
HTC Sync (Version: 3.0.5606)
Image Transfer (Version: 1.0)
ImageMixer VCD/DVD2 for OLYMPUS (Version: 2.01.080)
InstantShare (Version: 4.0.0.40)
InterVideo WinDVD Player (Version: 5.0-B11.874)
iTunes (Version: 4.8.0.31)
Java Auto Updater (Version: 2.0.5.1)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Combat Flight Simulator
Microsoft Flight Simulator 2004 A Century of Flight (Version: 9.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Word 2002 (Version: 10.0.2627.01)
Microsoft Works (Version: 08.04.0623)
Microsoft XML Parser (Version: 8.70.1104.04)
MSN
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
NVIDIA Drivers (Version: 1.3)
OLYMPUS Master (Version: 1.30.8000)
Overland (Version: 2.1.5)
PhotoGallery (Version: 43.1.5.000)
Photosmart 320,370,7400,8100,8400 Series (Version: 2.0)
PrintScreen (Version: 43.1.5.000)
PS2
PSPrinters06 (Version: 1.00.0000)
QuickProjects (Version: 43.1.5.000)
QuickTime (Version: 7.71.80.42)
Revo Uninstaller 1.93 (Version: 1.93)
SearchCore for Browsers (Version: 3.0.0.114951)
SkinsHP1 (Version: 43.1.5.000)
Sony USB Driver
Status (Version: 53.0.13.000)
SUPERAntiSpyware (Version: 5.0.1108)
TrayApp (Version: 43.1.5.000)
Unload (Version: 4.0.0)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 43.1.5.000)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Yahoo! Detect
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 1535.3 MB
Available physical RAM: 943.92 MB
Total Pagefile: 2153.81 MB
Available Pagefile: 1473.47 MB
Total Virtual: 2047.88 MB
Available Virtual: 1976.82 MB

========================= Partitions: =====================================

2 Drive c: (HP_PAVILION) (Fixed) (Total:144.18 GB) (Free:0.29 GB) NTFS
3 Drive d: (HP_RECOVERY) (Fixed) (Total:4.85 GB) (Free:0.47 GB) FAT32
5 Drive f: (Iomega HDD) (Fixed) (Total:232.88 GB) (Free:229.1 GB) NTFS

========================= Users: ========================================

User accounts for \\DARYLS

Administrator Guest HelpAssistant
HP_Administrator SUPPORT_388945a0 SUPPORT_fddfa904

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#5 dakar

dakar
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Posted 24 January 2012 - 01:52 PM

Here is MBAM log
Regards
DarylMalwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.24.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
HP_Administrator :: DARYLS [administrator]

24/01/2012 18:37:09
mbam-log-2012-01-24 (18-37-09).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 187094
Time elapsed: 4 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#6 boopme

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Posted 24 January 2012 - 09:14 PM

Does your SUPERAntispyware work? If so update and run that next,followed by...

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 dakar

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Posted 26 January 2012 - 01:24 PM

Hi boopme
I think I have messsed up I updated and ran SUPERAntispyware and the scan came back with 22 spyware and adware on my PC so as reccomended quarantine and deleted.
Installed ESET and ran a scan which came back with 3 problems.I tried to follow your instructions but somewhere along the way lost the log.is a log saved anywhere that I can retreve and post for you.sorry I am not a computer geek and sorry for any frustration caused.
I do appreciate you helping me.
Regards
Daryl

#8 boopme

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Posted 26 January 2012 - 02:16 PM

All's good,I don't mind helping at al.

The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start >> Run dialog box from the Start Menu on the desktop.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 dakar

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Posted 28 January 2012 - 12:14 PM

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=3193faf7abe49b4e88657decdb197244
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2012-01-25 07:19:43
# local_time=2012-01-25 07:19:43 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 9532216 9532216 0 0
# compatibility_mode=1024 16777175 100 0 9079185 9079185 0 0
# compatibility_mode=8192 67108863 100 0 3758 3758 0 0
# scanned=119666
# found=3
# cleaned=3
# scan_time=3043
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\CoolWWWSearchOleHelp1.zip Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WinMuollo1.zip Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WinMuollo3.zip Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=3193faf7abe49b4e88657decdb197244
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2012-01-25 10:58:29
# local_time=2012-01-25 10:58:29 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 9545412 9545412 0 0
# compatibility_mode=1024 16777175 100 0 9092381 9092381 0 0
# compatibility_mode=8192 67108863 100 0 16954 16954 0 0
# scanned=119707
# found=0
# cleaned=0
# scan_time=2974

Edited by dakar, 28 January 2012 - 12:19 PM.


#10 boopme

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Posted 28 January 2012 - 10:36 PM

Looks OK, how isit running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 dakar

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Posted 03 February 2012 - 12:58 PM

Hi boopme
sorry for delay in replying been away from computer for a couple of days.
In answer to your question at the moment it appears to be working ok so will keep an eye on it.
Would like to thankyou for all your help its great knowing people like you are around to help.
Kindest regards
Daryl

#12 boopme

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Posted 03 February 2012 - 02:33 PM

:cool:
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 dakar

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Posted 03 February 2012 - 06:39 PM

Thanks again
will follow the instructions you have sent.
Have a great weekend
Regards
daryl




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