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Norton detected: System Infected: Tidserv Activity 2


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3 replies to this topic

#1 gitarman

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Posted 22 January 2012 - 03:55 PM

Hello,

For the past week now, I've been getting this popup from my Norton Security Suite with the following message: Threat requiring manual removal detected: System Infected: Tidserv Activity 2. This popup has a link (labeled "Tell me how") which takes me to a website instructing me to download and execute a tool called FixTDSS.exe. I did use FixTDSS but it found nothing. I then ran MalwareBytes full scan and that did find some malware/viruses but still didn't fix the Tidserv Activity 2 problem. I then downloaded and ran complete scan with SuperAntiSypware which found hundreds of issues; after cleaning them out, it still didn't get rid of the Tidserv problem. I'm noticing after booting up my PC, I can run it for about 15 - 20 minutes then it just freezes forcing me to hard reboot. I'm running Microsoft XP, Media Center Edition, Version 2002, Service Pack 3 with Pentium D CPU 3.00GHz, 2.00 GB RAM.

I did a search on the web and found BleepingComputer.com as a highly-recommended site for resolving these types of issues. I would appreciate if you could help me out.

Thanks,
gitarman

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#2 Budapest

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Posted 22 January 2012 - 05:32 PM

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 nasdaq

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Posted 28 January 2012 - 10:40 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please run these 3 tools in the order listed below.

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) ( 511KB ) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

If needed.
The scan will also create this Attach.txt log I would also like to see the content.
Please post it in a other post for my review, do not attach the file.

Posted Image

Please post the logs for my review and let me know what problem persists.

#4 nasdaq

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Posted 03 February 2012 - 09:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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