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Unknown Virus


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4 replies to this topic

#1 Wooshie

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Posted 22 January 2012 - 11:20 AM

I was brought a laptop to fix last night that had a virus. I turned the computer on fine but when it started to load windows it gave me a Virus Infection BSOD and fails to boot. I pulled the drive and put it in aother pc. Malware bytes found 1 infection and avast found 15 on the first pass and none on the second. I thought I was out of the woods. I put the hard drive back in, boot up, and FAIL. Still getting the same error message. I am open for any recommendations. I have never had this happen.

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#2 Broni

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Posted 22 January 2012 - 05:06 PM

Same in safe mode?

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#3 Wooshie

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Posted 22 January 2012 - 06:53 PM

Yes. I can't do anything. Its gotten worse. I can't even start booting up. The computer can't find windows and sends me to a screen that says boot menu and app menu. When I select the HDD it kicks me out and loops.

#4 Broni

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Posted 22 January 2012 - 07:33 PM

I'll report this topic to appropriate helpers.

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#5 Elise

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Posted 26 January 2012 - 04:52 AM

Do you have the scan logs from when you scanned the slaved drive? If so, please post them so I can see what was deleted.

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


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