I turned off my laptop last night, and this morning, it will only boot in safe mode. I did not make any changes recently on my computer except for:
1. Yesterday, I updated Firefox to the newest version (9?), and installed an updated Fast Dial add on. Other add ons might have been updated too. (I am 95% sure I installed Fastdial 3.6 and not 3.6dev from https://addons.mozilla.org/en-US/firefox/addon/fast-dial-5721/versions/?page=1#version-3.6
-- I did download it from 2 places, but it did not work or show up with Firefox 9)
2. My CD drive has been broken (pieces falling out) for about a week.
3. I had changed what drivers loaded on start up. (But I changed this back to default in safe mode, and the computer still booted in safe mode.)
4. I installed VLC media player about a week ago.
I have Norton Internet Security, but I don't seem to be able to run a system scan in safe mode.
I don't seem to be able to connect to the internet in safe mode. It says, "The dependency service or group failed to start."
I cannot open Firefox, but I can open IE.
I don't seem to be able to update or manage device drivers through the Device Manager in safe mode.
I had done sysem restore for the two avaliable restore points listed (oldest from 1/17), and that has not changed anything.
I don't know how to read the event viewer, but there are lots of errors there: 10,183 events since 4/29/2009. All of the ones from today (1/22) are from "Service Control Manager Eventlog Provider." And say things like, "The following boot-start or system-start driver(s) failed to load: ADF" and a whole lot of other errors from "A device attatched to the system is not functioning" to information about error 1084 for DCOM. The last three from yesterday are: "WLAN AutoConfig service has sucessfuly stopped," "The name '(my name) :1d' could not be registered on the interface with the IP address (ip address). The computer with the IP address (ip address) did not allow the names to be claimed by this computer," and "The entry <C:\users\(my name)\appdata\roaming\mozilla\firefox\profiles\qtqpnxnq.default\extensions\staged\firstname.lastname@example.org\chrome\content\thumbnail> in the hash map cannot be updated."
Thank you in advance for your help. This is my first post here, so please let me know if you need additional details as I am not sure what is helpful. The (unnamed company's) IT rep recomended doing a full system default restore (?) which would erase all files and programs, so I hope there is another solution.
Thank you again!!!! Any help would be wonderful!
Microsoft Windows Vista Home Premium
6.00.6002 Service Pack build 2 build 6001