Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Device Manager Exclamation on Processor, DVD, Audio, after spyware infection


  • Please log in to reply
3 replies to this topic

#1 rmcompsol

rmcompsol

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:11:50 AM

Posted 22 January 2012 - 12:44 AM

I have a Windows 7 (32-bit) machine that was infected with spyware. I ran Malwarebyte and cleaned the infection; re-ran after cleanup and NO infections found. Ran TDSSKiller and NO rootkit detected.

However, after removing the spyware I have a few hardware devices that don't work anymore. The following devices are showing a yellow exclamation point in Device Manager:

PLDS DVD+-RW DH-16ABS ATA Device
Generic PnP Monitor
High Definition Audio Controller
Intel® ICH7 Family LPC Interface Controller - 27B8

Each one of these gives the following error when you go to the properties: The driver for this device might be corrupted, or your system may be running low on memory or other resources. (Code 3)

I have already tried to uninstall each driver and have Windows 7 autodetect, but they keep coming back with the yellow exclamations. I have also tried to "update" the driver, but Windows says I'm already using the appropriate driver. I even tried installing the latest Intel chipset driver, but that didn't work either.

Is there something else I'm missing to get these drivers working again?

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,912 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:50 PM

Posted 26 January 2012 - 05:07 PM

Hello, may not be a malware issue ,but we'll go a little further.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.


Next you should run SFC>>> Repair Windows 7 System Files
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jerry62

jerry62

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:50 PM

Posted 01 March 2012 - 08:40 PM

Did you ever resolve this issue? I have pretty much the same issue. I also ran sfc /scannow, coming up with nothing. No solution in sight at this time... no malware found, although the problem is b/c I had a nightmare of a time trying to uninstall Comodo Dragon firewall software... never again!

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,912 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:50 PM

Posted 02 March 2012 - 12:02 PM

Probably best now to get a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users