Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

None of my web browsers work.


  • Please log in to reply
11 replies to this topic

#1 Moosay

Moosay

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:06:50 PM

Posted 21 January 2012 - 12:10 AM

Hello my name is Moosay, hopefully this is the right place to post this question, if not then sorry.

What happened was I was out of the house and one of my brother was using my computer. He was searching the net and some type of error ( he couldn't remember it) and it closed internet explorer. Since then I have not been able to open any of my web browsers. That includes internet explorer, Google chrome and Mozilla firefox . When I try to open internet explorer it opens and closes straight away, when I try to open Google chrome I get the following message:

chrome.exe- Application Error
The exception unknown software exception (0xc0000417) occurred in the application at location 0x00b9e1fd. Sometimes the browser opens and you can just ignore the message and use Google chrome normal but if you press OK or Cancel in response to the error it closes Google chrome and usually doesn't open again until I restart the computer.
When I try to open Mozilla firefox I get the following message:

firefox.exe-Application Error
The exception unknown software exception (0xc0000417) occurred in the application at location 0x010fe1fd. The same with Google Chrome some times the browser opens and you can just ignore the message and use it normally but if you press OK or Cancel it closes.

However the Steam in game web browser seems to work and that is how I posted this Topic.

I am really lost. I have tried to scan my system with Malware bytes, Spybot Search and Destroy and Ad-ware and they found some viruses but when I removed them it didn't make any deference to my error. I also tried restoring the internet explorer to its default settings but that also didn't work. I tried uninstalling and reinstalling Google chrome but that didn't work. I tried redownloading internet explorer and doing whatever updates were available but that also didn't work. I tried doing a System restore back to 2 days ago but that didn't work, I even tried doing a System restore back to 2 weeks ago but that also didnt have any effect. So far none of my web searches could find any solutions which I didn't already try.

My computer is a Windows Xp 32bit.

Please help me with this problem, I have been racking my brain for 2 days until I decided to post it on this website since it seems have helped lots of people with their problems.

Edited by hamluis, 21 January 2012 - 07:11 AM.
Moved from Web Browsing/Email to Am i Infected.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:50 PM

Posted 21 January 2012 - 12:15 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Moosay

Moosay
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:06:50 PM

Posted 21 January 2012 - 02:23 AM

Wow thanks for the Fast Reply Broni.

The log from the SecurityCheck.exe was this:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
CCleaner
Java™ 6 Update 30
Adobe Flash Player 11.2.202.160
Adobe Reader X (10.1.2)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
``````````End of Log````````````

The log from the Farbar Service Scanner was this:
Farbar Service Scanner Version: 18-01-2012 01
Ran by user (administrator) on 21-01-2012 at 16:42:53
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
fssfltr(8) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x0A00000005000000010000000200000003000000040000000A00000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

The log from the MiniToolbox was this:
MiniToolBox by Farbar Version: 18-01-2012
Ran by user (administrator) on 21-01-2012 at 16:39:54
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
127.0.0.1 ubisoft-orbit-savegames.s3.amazonaws.com
127.0.0.1 static3.cdn.ubi.com
127.0.0.1 ubisoft-orbit.s3.amazonaws.com
127.0.0.1 onlineconfigservice.ubi.com
127.0.0.1 orbitservice.ubi.com
127.0.0.1 ubisoft-orbit-savegames.s3.amazonaws.com

========================= IP Configuration: ================================

Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection 2 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : ADMINISTRATOR33

Primary Dns Suffix . . . . . . . : greenris.local

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : greenris.local

BigPond



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . : BigPond

Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

Physical Address. . . . . . . . . : 00-1A-A0-48-14-8E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 10.0.0.4

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 10.0.0.138

DHCP Server . . . . . . . . . . . : 10.0.0.138

DNS Servers . . . . . . . . . . . : 10.0.0.138

Lease Obtained. . . . . . . . . . : Saturday, January 21, 2012 2:05:58 PM

Lease Expires . . . . . . . . . . : Sunday, January 22, 2012 2:05:58 PM

Server: BigPond.BigPond
Address: 10.0.0.138

Name: google.com
Addresses: 74.125.237.16, 74.125.237.17, 74.125.237.20, 74.125.237.18
74.125.237.19



Pinging google.com [74.125.237.19] with 32 bytes of data:



Reply from 74.125.237.19: bytes=32 time=31ms TTL=51

Reply from 74.125.237.19: bytes=32 time=28ms TTL=52



Ping statistics for 74.125.237.19:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 28ms, Maximum = 31ms, Average = 29ms

Server: BigPond.BigPond
Address: 10.0.0.138

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.2.43, 98.137.149.56, 98.139.180.149



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Reply from 72.30.2.43: bytes=32 time=176ms TTL=49

Reply from 72.30.2.43: bytes=32 time=177ms TTL=49



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 176ms, Maximum = 177ms, Average = 176ms

Server: BigPond.BigPond
Address: 10.0.0.138

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1a a0 48 14 8e ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.138 10.0.0.4 20
10.0.0.0 255.255.255.0 10.0.0.4 10.0.0.4 20
10.0.0.4 255.255.255.255 127.0.0.1 127.0.0.1 20
10.255.255.255 255.255.255.255 10.0.0.4 10.0.0.4 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 10.0.0.4 10.0.0.4 20
255.255.255.255 255.255.255.255 10.0.0.4 10.0.0.4 1
Default Gateway: 10.0.0.138
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/21/2012 02:06:19 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (01/21/2012 02:06:13 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (01/21/2012 01:55:58 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (01/21/2012 01:55:58 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (01/21/2012 01:55:54 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (01/21/2012 01:55:49 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (01/21/2012 00:31:55 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (01/21/2012 00:31:51 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (01/21/2012 00:20:20 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (01/21/2012 00:20:15 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.


System errors:
=============
Error: (01/21/2012 03:51:24 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 119 minutes.
NtpClient has no source of accurate time.

Error: (01/21/2012 02:51:24 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 59 minutes.
NtpClient has no source of accurate time.

Error: (01/21/2012 02:21:24 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 29 minutes.
NtpClient has no source of accurate time.

Error: (01/21/2012 02:07:27 PM) (Source: Service Control Manager) (User: )
Description: The Avira Realtime Protection service failed to start due to the following error:
%%3

Error: (01/21/2012 02:07:27 PM) (Source: Service Control Manager) (User: )
Description: The Avira Scheduler service failed to start due to the following error:
%%3

Error: (01/21/2012 02:06:24 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (01/21/2012 02:06:21 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (01/21/2012 01:57:00 PM) (Source: Service Control Manager) (User: )
Description: The Avira Realtime Protection service failed to start due to the following error:
%%3

Error: (01/21/2012 01:57:00 PM) (Source: Service Control Manager) (User: )
Description: The Avira Scheduler service failed to start due to the following error:
%%3

Error: (01/21/2012 01:56:00 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.


Microsoft Office Sessions:
=========================
Error: (05/22/2011 07:14:27 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 6Microsoft Office Outlook12.0.6423.100012.0.6425.100030

Error: (05/22/2011 07:14:20 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 6Microsoft Office Outlook12.0.6423.100012.0.6425.1000120

Error: (05/21/2011 03:28:11 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 6Microsoft Office Outlook12.0.6423.100012.0.6425.100030

Error: (05/21/2011 03:28:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 6Microsoft Office Outlook12.0.6423.100012.0.6425.100020

Error: (05/21/2011 03:27:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 6Microsoft Office Outlook12.0.6423.100012.0.6425.100050


========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 3069.52 MB
Available physical RAM: 2507.41 MB
Total Pagefile: 4432.88 MB
Available Pagefile: 3975.3 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.27 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.5 GB) (Free:5.92 GB) NTFS

========================= Users: ========================================

User accounts for \\ADMINISTRATOR33

Administrator Guest HelpAssistant
SUPPORT_388945a0 user


**** End of log ****

The Malwarebytes Anti-malware Scan logs were:
Malwarebytes' Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: 912012101

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/21/2012 5:49:16 PM
mbam-log-2012-01-21 (17-49-16).txt

Scan type: Full scan (C:\|)
Objects scanned: 259618
Time elapsed: 1 hour(s), 2 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


For some weird reason I can't open aswMBR that i saved on my desktop...

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:50 PM

Posted 21 January 2012 - 11:25 AM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Moosay

Moosay
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:06:50 PM

Posted 21 January 2012 - 11:43 PM

Sorry for the long response.

When i finished the Scan it said "Gmer has found no modifications".

Then i pressed save, but when i looked in the file it was empty.

Also when i pressed copy nothing appeared.

Did i do something wrong?

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:50 PM

Posted 22 January 2012 - 12:10 AM

No, you did fine.

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Moosay

Moosay
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:06:50 PM

Posted 22 January 2012 - 12:39 AM

Here is the Data of Bootkit Remover

Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows XP Professional Service Pack 3 (build 2600)

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00007e00

Size Device Name MBR Status
--------------------------------------------
74 GB \\.\PhysicalDrive0 Controlled by rootkit!

Boot code on some of your physical disks is hidden by a rootkit.
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]


Done;
Press any key to quit...

#8 danhola

danhola

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 22 January 2012 - 07:19 AM

Hi!
I just joined into this site, because I was having the same problem than you...Iīve been having trouble with this little bastard of virus for months. Was having trouble with my browsers, and lately getting those crash messages whatever the browser (Chrome or Firefox) I would use.
So I had a try with that Bootkit Remover, who warned me about being infected by a Rootkit...gotcha!
But then I couldnīt disinfect it, even downloading a tool I found for Bootkit Remover that would allow me to execute the Remover.exe and the cleaning option...but didnīt work, that little crap still there.
So after trying many different Rootkit removal software, I finally found THE ONE that has finally killed it (even Bootkit Remover scan gets a clean, bright result); and this is it, Kaspersky TDSSKiller.
You can find it here; http://kaspersky-tdsskiller.softonic.com/

Gosh, I feel so damn relieved, now...I hope you can get rid of that one, good luck!

#9 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:50 PM

Posted 22 January 2012 - 02:34 PM

Please download and run ListParts by Farbar (for 32-bit system)

Please download and run ListParts64 by Farbar (for 64-bit system)

Click on Scan button.

Scan result will open in Notepad.
Post it in your next reply.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 Moosay

Moosay
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:06:50 PM

Posted 22 January 2012 - 06:55 PM

Here is the ListParts Log:

(btw the kasperky-tdds killer didnt work)

ListParts by Farbar
Ran by user on 23-01-2012 at 10:54:43
Windows XP (X86)
Running From: C:\Documents and Settings\user\Desktop
************************************************************

========================= Memory info ======================

Percentage of memory in use: 24%
Total physical RAM: 3069.52 MB
Available physical RAM: 2318.41 MB
Total Pagefile: 4432.88 MB
Available Pagefile: 3872.4 MB
Total Virtual: 2047.88 MB
Available Virtual: 2000.48 MB

======================= Partitions =========================

1 Drive c: () (Fixed) (Total:74.5 GB) (Free:6.31 GB) NTFS ==>[Drive with boot components (Windows XP)]

Disk ### Status Size Free Dyn Gpt
-------- ---------- ------- ------- --- ---
Disk 0 Online 75 GB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 74 GB 32 KB
Partition 2 Unknown 9 MB 74 GB

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: No
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 C NTFS Partition 74 GB Healthy Boot

Disk: 0
Partition 2
Type : 17 (Suspicious Type)
Hidden: Yes
Active: Yes

There is no volume associated with this partition.


****** End Of Log ******

#11 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:50 PM

Posted 22 January 2012 - 07:35 PM

It looks like you're infected with the newest TDL rootkit.

That will require advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#12 cyberhelp

cyberhelp

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:05:50 PM

Posted 23 January 2012 - 12:46 PM

Moosay, don't try the most recent TDSSKILLER from Kaspersky. While it did recognize the trojan, it left the box I am working on unbootable...




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users