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Having Trouble Completely Removing Trojan:Java/Jasapryt


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5 replies to this topic

#1 sbcolt15

sbcolt15

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  • Location:Redwood City, CA
  • Local time:07:46 AM

Posted 20 January 2012 - 02:33 PM

A website that I use regularly (footballdiehards.com) got hacked the other day and loaded a virus onto my PC (Windows 7 SP1, Firefox 9.0.1). I downloaded and ran the Microsoft Safety Scanner and it removed one virus that I don't recall (might have been Trojan:JS/BlacoleRef.G) and Partially Removed one called Trojan:Java/Jasapryt. My problem is that no matter how many times I run the MS Safety Scanner, even in Safe Mode, it keeps reporting Trojan:Java/Jasapryt as only Partially Removed and McAfee doesn't even detect it at all. How do I get rid of this thing completely?

Thanks,
Matt

BC AdBot (Login to Remove)

 


#2 Broni

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Posted 20 January 2012 - 03:15 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 sbcolt15

sbcolt15
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  • Local time:07:46 AM

Posted 20 January 2012 - 03:53 PM

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 30
Adobe Reader X (10.1.2)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````


Farbar Service Scanner Version: 18-01-2012 01
Ran by Matt (administrator) on 20-01-2012 at 12:29:24
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


MiniToolBox by Farbar Version: 18-01-2012
Ran by Matt (administrator) on 20-01-2012 at 12:30:26
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)
DW1525 (802.11n) WLAN PCIe Card = Wireless Network Connection (Hardware not present)
Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 = Local Area Connection 2 (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection 2" forwarding=disabled advertise=disabled metric=1 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Office-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : B8-AC-6F-9E-0F-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:3283:27ca:0:f1d9:2aa9:30c4:7f2c(Preferred)
Temporary IPv6 Address. . . . . . : 2002:3283:27ca:0:1c2b:a3b0:b598:c862(Preferred)
Link-local IPv6 Address . . . . . : fe80::f1d9:2aa9:30c4:7f2c%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.108(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 20, 2012 8:02:50 AM
Lease Expires . . . . . . . . . . : Saturday, January 21, 2012 8:02:50 AM
Default Gateway . . . . . . . . . : fe80::223:69ff:fec6:b39a%10
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 246983791
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-95-C1-BC-B8-AC-6F-9E-0F-7D
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.ca.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:20ed:183:cd7c:d835(Preferred)
Link-local IPv6 Address . . . . . : fe80::20ed:183:cd7c:d835%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: cdns01.comcast.net
Address: 75.75.75.75

Name: google.com
Addresses: 74.125.224.52
74.125.224.50
74.125.224.49
74.125.224.51
74.125.224.48


Pinging google.com [74.125.53.105] with 32 bytes of data:
Reply from 74.125.53.105: bytes=32 time=311ms TTL=51
Reply from 74.125.53.105: bytes=32 time=32ms TTL=51

Ping statistics for 74.125.53.105:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 311ms, Average = 171ms
Server: cdns01.comcast.net
Address: 75.75.75.75

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56


Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=19ms TTL=51
Reply from 98.137.149.56: bytes=32 time=16ms TTL=51

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 19ms, Average = 17ms
Server: cdns01.comcast.net
Address: 75.75.75.75

DNS request timed out.
timeout was 2 seconds.
Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...b8 ac 6f 9e 0f 7d ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.108 10
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.108 266
192.168.1.108 255.255.255.255 On-link 192.168.1.108 266
192.168.1.255 255.255.255.255 On-link 192.168.1.108 266
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.108 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.108 266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 4106 ::/0 fe80::223:69ff:fec6:b39a
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:20ed:183:cd7c:d835/128
On-link
10 18 2002:3283:27ca::/64 On-link
10 266 2002:3283:27ca:0:1c2b:a3b0:b598:c862/128
On-link
10 266 2002:3283:27ca:0:f1d9:2aa9:30c4:7f2c/128
On-link
10 266 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::20ed:183:cd7c:d835/128
On-link
10 266 fe80::f1d9:2aa9:30c4:7f2c/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
10 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/20/2012 09:08:53 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Multiple requestedPrivileges elements are not allowed in manifest.

Error: (01/20/2012 08:09:00 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 4 Client Profile - Update 'KB2656351' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\TEMP\KB2656351_20120120_080714818-Microsoft .NET Framework 4 Client Profile-MSP0.txt.

Error: (01/20/2012 08:08:53 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 4 Client Profile -- There is a problem with this Windows Installer package. Please refer to the setup log for more information.

Error: (01/20/2012 08:03:03 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (01/19/2012 06:52:52 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (01/19/2012 06:49:02 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 4 Client Profile - Update 'KB2656351' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\TEMP\KB2656351_20120119_184702932-Microsoft .NET Framework 4 Client Profile-MSP0.txt.

Error: (01/19/2012 06:48:52 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 4 Client Profile -- There is a problem with this Windows Installer package. Please refer to the setup log for more information.

Error: (01/19/2012 06:45:42 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (01/19/2012 06:42:25 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 4 Client Profile - Update 'KB2656351' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\TEMP\KB2656351_20120119_184035655-Microsoft .NET Framework 4 Client Profile-MSP0.txt.

Error: (01/19/2012 06:42:17 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 4 Client Profile -- There is a problem with this Windows Installer package. Please refer to the setup log for more information.


System errors:
=============
Error: (01/20/2012 10:24:00 AM) (Source: Microsoft-Windows-Kernel-General) (User: SYSTEM)
Description: 0x8000002a171\??\Volume{c39a03e1-6ce7-11df-b38f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{55C8BC53-82FB-4A15-B160-957CB090DC95}

Error: (01/20/2012 10:23:26 AM) (Source: Microsoft-Windows-Kernel-General) (User: SYSTEM)
Description: 0x8000002a171\??\Volume{c39a03e1-6ce7-11df-b38f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{B667B5E3-10CA-4A8B-AA27-5A6F704A1EB8}

Error: (01/20/2012 08:09:07 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656351).

Error: (01/20/2012 08:02:59 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
PxHelp20
RxFilter

Error: (01/20/2012 08:02:47 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (01/20/2012 08:02:47 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147014847

Error: (01/20/2012 08:02:46 AM) (Source: Service Control Manager) (User: )
Description: The Dock Login Service service failed to start due to the following error:
%%2

Error: (01/20/2012 08:02:37 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\PxHelp20.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (01/20/2012 08:02:37 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\PxHelp20.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (01/19/2012 06:59:28 PM) (Source: DCOM) (User: )
Description: 1084McNaiAnn{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.20
ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Advanced Audio FX Engine
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
C309a (Version: 130.0.425.000)
Cisco AnyConnect VPN Client (Version: 2.2.0140)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.41)
Dell DataSafe Local Backup (Version: 9.4.45)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.1.5907.16)
Dell Toolbar (Version: 1.8.12.0)
Dell Webcam Central (Version: 1.01.11)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.372.000)
DirectXInstallService (Version: 9.0.2)
DocProc (Version: 13.0.0.0)
EMC 10 Content (Version: 1.0.035)
EMCGadgets64 (Version: 1.0.302)
Fax (Version: 130.0.372.000)
Google Chrome (Version: 16.0.912.75)
Google Update Helper (Version: 1.3.21.79)
GoToAssist 8.0.0.514
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart C309a All-In-One Driver Software 13.0 Rel .5 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.04.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.04.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
hpphotosmartdisclabelplugin (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
Java™ 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.2303.1)
Logitech Harmony Remote Software 7 (Version: 7.6.0.8)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
MarketResearch (Version: 130.0.374.000)
McAfee SecurityCenter (Version: 11.0.623)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Monitor Webcam Driver (1.01.02.0804)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.4.915.1)
Network64 (Version: 130.0.572.000)
Network64 (Version: 140.0.221.000)
NVIDIA 3D Vision Driver 260.99 (Version: 260.99)
NVIDIA Control Panel 275.33 (Version: 275.33)
NVIDIA Graphics Driver 275.33 (Version: 275.33)
NVIDIA Install Application (Version: 2.275.78.0)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6099)
NVIDIA Update 1.3.5 (Version: 1.3.5)
NVIDIA Update Components (Version: 1.3.5)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Picture Package Music Transfer (Version: 1.0.01.23160)
PowerDVD DX (Version: 8.3.6029)
PS_AIO_05_C309_Software_Min (Version: 130.0.425.000)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.5953)
Remote Control USB Driver (Version: 2.3.2.317)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.106)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 13.0)
Skype Click to Call (Version: 5.6.8442)
Skype™ 5.6 (Version: 5.6.110)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Sony Picture Utility (Version: 2.0.05.13150)
Sony USB Driver (Version: 2.00)
Status (Version: 130.0.373.000)
THX TruStudio PC (Version: 1.0)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst (Version: 1.00.0000)
WebEx
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 8151.08 MB
Available physical RAM: 5587.7 MB
Total Pagefile: 16300.35 MB
Available Pagefile: 13391.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.22 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:921.35 GB) (Free:835.84 GB) NTFS

========================= Users: ========================================

User accounts for \\OFFICE-PC

Administrator Guest Kalie
Matt UpdatusUser


**** End of log ****


Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.20.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Matt :: OFFICE-PC [administrator]

1/20/2012 12:31:34 PM
mbam-log-2012-01-20 (12-31-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 216527
Time elapsed: 2 minute(s), 19 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-20 12:43:01
-----------------------------
12:43:01.773 OS Version: Windows x64 6.1.7601 Service Pack 1
12:43:01.773 Number of processors: 8 586 0x1E05
12:43:01.773 ComputerName: OFFICE-PC UserName: Matt
12:43:03.446 Initialize success
12:43:08.448 AVAST engine defs: 12012000
12:43:10.690 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-2
12:43:10.693 Disk 0 Vendor: SAMSUNG_ 1AJ1 Size: 953869MB BusType: 8
12:43:10.703 Disk 0 MBR read successfully
12:43:10.708 Disk 0 MBR scan
12:43:10.715 Disk 0 Windows VISTA default MBR code
12:43:10.721 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
12:43:10.730 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 10366 MB offset 81920
12:43:10.745 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 943462 MB offset 21311488
12:43:10.750 Service scanning
12:43:13.549 Modules scanning
12:43:13.557 Disk 0 trace - called modules:
12:43:13.575 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
12:43:13.584 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007eb7060]
12:43:13.601 3 CLASSPNP.SYS[fffff8800185143f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-2[0xfffffa8007b0d050]
12:43:15.216 AVAST engine scan C:\Windows
12:43:18.277 AVAST engine scan C:\Windows\system32
12:44:47.625 AVAST engine scan C:\Windows\system32\drivers
12:45:04.341 AVAST engine scan C:\Users\Matt
12:50:20.634 AVAST engine scan C:\ProgramData
12:52:08.596 Scan finished successfully
12:52:57.581 Disk 0 MBR has been saved successfully to "C:\Users\Matt\Desktop\MBR.dat"
12:52:57.586 The log file has been saved successfully to "C:\Users\Matt\Desktop\aswMBR.txt"

#4 Broni

Broni

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Posted 20 January 2012 - 04:08 PM

All looks clean so far....

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#5 sbcolt15

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Posted 20 January 2012 - 07:46 PM

Thanks Broni, both ESET and Microsoft Security Scanner are reporting 0 issues now. I am seeing one other issue though, but I'm not sure if it's related or not... When I go to Control Panel -> Programs and Features and right-click on something I get an empty dialog box instead of the usual "Change or Remove Program" option (I took a screen shot, but I can't figure out how to attach it). Any thoughts?

Edited by sbcolt15, 20 January 2012 - 07:51 PM.


#6 Broni

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Posted 20 January 2012 - 08:43 PM

It may be some minor registry issue but I wouldn't be wasting time on finding that setting.
If you left click (once) on any program you'll see very same option (uninstall/change) at the top of the list.

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