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DOCSIS 3.0 Cable Modem Needed?


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#1 AZrox

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Posted 20 January 2012 - 02:19 PM

Hey all,

My internet connection was slow and Cox Communications informed me that the signal going into my house was good. Under there advisement, I upgraded from a DOCSIS 1.0 modem to a 3.0.

I was still having slower internet connectivity and shortly after discovered my computer was slow in general. Cox came out to my house and could not fine any problems with their cabling, etc and advised me to purchase more RAM. I did the slow computer troubleshooting form BC's checklist, comp still a bit slow.

My current cable internet is Cox's slowest service. Download speed 3 MBs and upload speed of 384 KBs. I did a speed test on the new modem and it was in spec. Unfortunately I did NOT do a speed test on the old modem.

My question is do I need a DOCSIS 3.0 modem with a slower cable service that I am currently subscribed to?

Any advise would be appreciated.

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#2 cryptodan

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Posted 20 January 2012 - 02:30 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 AZrox

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Posted 22 January 2012 - 12:33 AM

Great! Here's the link:


http://speccy.piriform.com/results/VLD8IYOJCthjBdEwVxU0l7O

#4 cryptodan

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Posted 22 January 2012 - 05:58 AM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#5 AZrox

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Posted 22 January 2012 - 11:21 AM

Hi, thx for the reply. However, I'm already addressing the slow computer issues via another forum on BC.


My question is do I need a DOCSIS 3.0 modem for a service with a download speed of 3 MB per second and upload speed of 384 KBs per second?

If not, I may elect to return my new DOCSIS 3.0 modem to the store and re-install my DOCSIS 1.0 modem.


Cheers!

#6 Baltboy

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Posted 22 January 2012 - 12:43 PM

Check out this link HERE

Decide for yourself but it seems either modem would work speed wise. However if the system is set up for the 3.0 hardware then you will probably have better results using the approved version.
Get your facts first, then you can distort them as you please.
Mark Twain

#7 cryptodan

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Posted 22 January 2012 - 02:17 PM

The reason I want you to run the scans is because you have something listening on NETBIOS Port 139 and that should not be happening.

#8 AZrox

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Posted 29 January 2012 - 07:45 PM

Sorry, have been overwhelmed. Here security check contents:

Results of screen317's Security Check version 0.99.30
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Microsoft Security Essentials
```````````````````````````````
Anti-malware/Other Utilities Check:

Java 2 Runtime Environment, SE v1.4.2
Adobe Flash Player 11.1.102.55
Adobe Reader X (10.1.2)
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Windows Defender MSMpEng.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````

#9 AZrox

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Posted 29 January 2012 - 11:05 PM

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.29.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: YOUR-EF0F110B23 [administrator]

Protection: Enabled

1/29/2012 7:48:36 PM
mbam-log-2012-01-29 (19-48-36).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 234222
Time elapsed: 1 hour(s), 11 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Owner\My Documents\Downloads\installfreefileopener_553.exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.

(end)

#10 AZrox

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Posted 30 January 2012 - 12:27 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/29/2012 at 10:02 PM

Application Version : 5.0.1142

Core Rules Database Version : 8178
Trace Rules Database Version: 5990

Scan type : Complete Scan
Total Scan Time : 00:46:10

Operating System Information
Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 399
Memory threats detected : 0
Registry items scanned : 21522
Registry threats detected : 0
File items scanned : 34769
File threats detected : 662

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@a1.interclick[1].txt [ /a1.interclick ]
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[2].txt [ /ad.yieldmanager ]
C:\Documents and Settings\Owner\Cookies\owner@adultfriendfinder[2].txt [ /adultfriendfinder ]
C:\Documents and Settings\Owner\Cookies\owner@akamai.interclickproxy[2].txt [ /akamai.interclickproxy ]
C:\Documents and Settings\Owner\Cookies\owner@amazon-adsystem[1].txt [ /amazon-adsystem ]
C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt [ /atdmt ]
C:\Documents and Settings\Owner\Cookies\owner@c.atdmt[2].txt [ /c.atdmt ]
C:\Documents and Settings\Owner\Cookies\owner@c1.atdmt[1].txt [ /c1.atdmt ]
C:\Documents and Settings\Owner\Cookies\owner@clickbooth[1].txt [ /clickbooth ]
C:\Documents and Settings\Owner\Cookies\owner@collective-media[1].txt [ /collective-media ]
C:\Documents and Settings\Owner\Cookies\owner@counters.gigya[1].txt [ /counters.gigya ]
C:\Documents and Settings\Owner\Cookies\owner@fastclick[2].txt [ /fastclick ]
C:\Documents and Settings\Owner\Cookies\owner@insightexpressai[1].txt [ /insightexpressai ]
C:\Documents and Settings\Owner\Cookies\owner@interclick[1].txt [ /interclick ]
C:\Documents and Settings\Owner\Cookies\owner@invitemedia[2].txt [ /invitemedia ]
C:\Documents and Settings\Owner\Cookies\owner@lucidmedia[1].txt [ /lucidmedia ]
C:\Documents and Settings\Owner\Cookies\owner@microsoftwlsearchcrm.112.2o7[1].txt [ /microsoftwlsearchcrm.112.2o7 ]
C:\Documents and Settings\Owner\Cookies\owner@msnportal.112.2o7[1].txt [ /msnportal.112.2o7 ]
C:\Documents and Settings\Owner\Cookies\owner@pro-market[1].txt [ /pro-market ]
C:\Documents and Settings\Owner\Cookies\owner@revsci[1].txt [ /revsci ]
C:\Documents and Settings\Owner\Cookies\owner@ru4[1].txt [ /ru4 ]
C:\Documents and Settings\Owner\Cookies\owner@xiti[1].txt [ /xiti ]
C:\Documents and Settings\Owner\Cookies\owner@cgi-bin[2].txt [ /imrworldwide.com ]
C:\Documents and Settings\Owner\Cookies\owner@1053965053[2].txt [ /www.googleadservices.com ]
C:\Documents and Settings\Owner\Cookies\VR4E6G4S.txt [ /doubleclick.net ]

Heur.Agent/Gen-WhiteBox
C:\DOCUMENTS AND SETTINGS\OWNER\MY DOCUMENTS\DOWNLOADS\MUSICMANAGER(2).EXE
C:\DOCUMENTS AND SETTINGS\OWNER\MY DOCUMENTS\DOWNLOADS\MUSICMANAGER.EXE

#11 AZrox

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Posted 30 January 2012 - 01:46 AM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-01-29 23:32:00
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP4T0L0-1f ST3160021A rev.8.01
Running: q6i5e76g.exe; Driver: C:\DOCUME~1\Owner\LOCALS~1\Temp\fwayypod.sys


---- System - GMER 1.0.15 ----

SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xEDF9E640]

---- Kernel code sections - GMER 1.0.15 ----

init C:\WINDOWS\System32\Drivers\sunkfilt.sys entry point in "init" section [0xF781C300]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#12 cryptodan

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Posted 30 January 2012 - 06:15 AM

Lets perform a free virus scan with ESET Online Scanner and then post the logs.

#13 AZrox

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Posted 30 January 2012 - 01:18 PM

I'm reluctant to install anymore scans. Either Super Anti Spyware, AR02011 or GMER was slowing my computer down to a crawl. I uninstalled SAS and ARO2011. I don't see GBER on the programs list, so I don't know how to uninstall it.

I have been running Malwarebytes for several days w/o issue. The computer is also taking forever to boot, stays on the Windows screen for like 2 or 3 minutes.

#14 cryptodan

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Posted 30 January 2012 - 02:30 PM

That slowness could be the result of an infection.

#15 AZrox

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Posted 30 January 2012 - 04:54 PM

Just now it took 5 minutes for the computer to boot to Windows, much longer than normal and 27 minutes to open a web page. An absolute crawl.

It WAS NOT like this before I followed the instructions above to install AR02011, Super Anti Spyware and GMER.

How do in uninstall/remove GMER? It is not in the programs list in the control panel. I have uninstalled ARO2011 and SAS.

What went wrong? The computer is no longer usable. The 27 minutes to open web page is not a typo. I never thought I would say this, but my next computer will be a MAC.




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