Recently my dad's laptop was infected with the Vista Internet Security 2012 virus.
I tried following the "Automated Removal Instructions for Vista Internet Security 2012 using Malwarebytes' Anti-Malware:" instructions @ http://www.bleepingcomputer.com/virus-removal/remove-vista-internet-security-2012
, but I've encountered a few problems.
- Whenever I attempt to fix the registry using FixNCR.reg, a window that shows the potential risks of changing the registry pops up briefly before closing down. As far as I can tell, the process is killed before it can be completed (likely the virus trying to protect itself).
- Any diagnostic tool I try to use (dds.scr, GMER, etc.) do not open when I click them. As a result, I am unable to post any logs.
Any help you can offer would be greatly appreciated. Thank you!