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Firewalled, Without a firewall


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#1 hellbringer616

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Posted 20 January 2012 - 12:50 PM

Hello, i've been working on a clients computer for the past 3 hours with no luck.

Basically the issue is, Under standard boot, The internet doesn't work. I can ping, both local and WAN, But anything that tries to connect to the internet isn't allowed.
However, if i boot into safe mode i can update, browse the web, ect. no problem.

Windows firewall is disabled because of Charter Security Suite, Which i also disabled to ensure that wasn't the cause.
I have disabled all start up programs, but left services alone. Still can't get past the non existing firewall.

Scan with Malware bytes doesn't fix the issue. About to do a SFC /SCANNOW to see if it's a broken firewall dll or something.

Any other ideas?

EDIT1: SFC found corrupt files but was unable to fix them.

Would you like me to post the log here?

EDIT2: Viewing the device manager i see there is a "Microsoft 6to4 #98" in there, with the yellow mark on it, If disabled it appears to have no effect

EDIT3: Narrowed it down to a rouge service, Just need to find out which one.

EDIT4: Charter Internet Security is the issue, it has hidden services that don't disable when you have the program off. Problem solved.

Edited by hellbringer616, 20 January 2012 - 03:05 PM.
Moved from Vista to Am I Infected.


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#2 Broni

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Posted 20 January 2012 - 03:53 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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