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Freezing in IE8


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#1 rschreiber

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Posted 20 January 2012 - 07:02 AM

I am running on the 64-bit version of Windows 7. My computer is an HP s5680t with an i5 chip @ 3.2GHz and 6 GB of RAM. Every time I use a browser (I typically use IE, but have tried Firefox and Chrome with similar results), the computer will ultimately freeze. First, I won't be able to move the bar or click on anything and then, moments later, the cursor will freeze permanently, and if the machine doesn't bomb right there, my only way out is a hard reset.

At first, I was told that the version of IE was the problem, so I downgraded to IE8. Still happens. Then, I was told that it was Adobe Flash that was causing the problem, so I disabled it (much to my dismay, since there's a lot you can't do without it), and it still happened. I'm aggravated that I got the 64-bit version, because I'm certain it's the problem, but I don't know what to do about it at this point. Any assistance on this issue would be most helpful. Thanks.

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#2 Lefty3120

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Posted 20 January 2012 - 07:13 AM

Have you recently changed anything in the computer?

#3 rschreiber

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Posted 20 January 2012 - 08:20 AM

No, and the freezing started not long after I bought the computer. I have owned it for a little less than a year.

#4 Lefty3120

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Posted 20 January 2012 - 10:28 AM

Look at the application & system logs under event viewer. It might give some information about what's causing the freeze.

To access event viewer..

Click start > type event viewer > press enter.
Expand the Windows Logs folder.

Error's have a red exclamation icon.

#5 rschreiber

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Posted 21 January 2012 - 12:22 AM

I found an error in the system log, but I'm not able to determine what it means. What info would you want to see from it to help make an assessment?

#6 Lefty3120

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Posted 21 January 2012 - 05:40 AM

Here is an alternative.. Download MiniToolBox.

Check the following..

* List last 10 Event Viewer Errors
* List Installed Programs
* List Devices
* List Minidump Files

Click the GO button, copy & paste the log into your next reply.

#7 rschreiber

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Posted 21 January 2012 - 09:18 AM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Schreiber Family (administrator) on 21-01-2012 at 09:15:36
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/17/2012 11:05:22 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/17/2012 11:04:52 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (01/17/2012 11:02:33 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (01/17/2012 10:35:20 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 8.0.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1148

Start Time: 01ccd591d6f22dfc

Termination Time: 0

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (01/12/2012 01:21:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5070

Error: (01/12/2012 01:21:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5070

Error: (01/12/2012 01:21:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/12/2012 01:21:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4056

Error: (01/12/2012 01:21:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4056

Error: (01/12/2012 01:21:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (01/20/2012 06:40:51 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:37:45 AM on ?1/?20/?2012 was unexpected.

Error: (01/19/2012 10:45:09 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:43:15 PM on ?1/?19/?2012 was unexpected.

Error: (01/18/2012 09:25:48 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:04:31 AM on ?1/?18/?2012 was unexpected.

Error: (01/18/2012 00:44:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:42:36 AM on ?1/?18/?2012 was unexpected.

Error: (01/16/2012 11:37:46 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:05:16 PM on ?1/?15/?2012 was unexpected.

Error: (01/12/2012 02:07:05 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa8005d5b4e0, 0xfffff88005efa908, 0xffffffffc000009a, 0x0000000000000004)C:\Windows\Minidump\011212-28922-01.dmp011212-28922-01

Error: (01/12/2012 02:07:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:04:56 PM on ?1/?12/?2012 was unexpected.

Error: (01/12/2012 01:50:01 PM) (Source: BugCheck) (User: )
Description: 0x1000007e (0xffffffffc0000005, 0xfffff88005b4fdad, 0xfffff880088ae278, 0xfffff880088adad0)C:\Windows\Minidump\011212-32463-01.dmp011212-32463-01

Error: (01/12/2012 01:50:00 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:31:11 PM on ?1/?12/?2012 was unexpected.

Error: (01/12/2012 00:06:05 AM) (Source: BugCheck) (User: )
Description: 0x1000007e (0xffffffffc0000005, 0xfffff88005b42dad, 0xfffff880009e8278, 0xfffff880009e7ad0)C:\Windows\Minidump\011212-48656-01.dmp011212-48656-01


Microsoft Office Sessions:
=========================
Error: (01/17/2012 11:05:22 PM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\microsoft\search enhancement pack\search helper\sepsearchhelperie.dllc:\program files (x86)\microsoft\search enhancement pack\search helper\sepsearchhelperie.dll2

Error: (01/17/2012 11:04:52 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (01/17/2012 11:02:33 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files\Autodesk\Composite 2012\python\lib\distutils\command\wininst-8_d.exe

Error: (01/17/2012 10:35:20 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.7601.17514114801ccd591d6f22dfc0C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (01/12/2012 01:21:54 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5070

Error: (01/12/2012 01:21:54 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5070

Error: (01/12/2012 01:21:54 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/12/2012 01:21:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4056

Error: (01/12/2012 01:21:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4056

Error: (01/12/2012 01:21:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

3ivx MPEG-4 5.0.3 (remove only) (Version: 5.0.3)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 10 ActiveX 64-bit (Version: 10.3.162.28)
Adobe Flash Player 10 Plugin (Version: 10.3.181.34)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Amazon Kindle For PC
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
AutoCAD 2011 - English (Version: 18.1.49.0)
AutoCAD 2011 Language Pack - English (Version: 18.1.49.0)
Autodesk 3ds Max Design 2012 64-bit - English (Version: 14.0)
Autodesk Backburner 2012.0.0 (Version: 2012.0.0)
Autodesk Design Review 2011 (Version: 11.0.0.86)
Autodesk FBX Plug-in 2012.0 - 3ds Max Design 2012 64-bit
Autodesk Material Library 2011 (Version: 2.0.0.100)
Autodesk Material Library 2011 Base Image library (Version: 2.0.0.49)
Autodesk Material Library 2011 Medium Image library (Version: 2.0.0.49)
Autodesk Material Library 2012 (Version: 2.5.0.8)
Autodesk Material Library Base Resolution Image Library 2012 (Version: 2.5.0.8)
Autodesk Material Library Medium Resolution Image Library 2012 (Version: 2.5.0.8)
Autodesk Revit Architecture 2011 x64 (Version: 10.03.26170)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 5.0.1438.0)
Bing Bar Platform (Version: 5.0.1438.0)
BlackBerry Desktop Software 6.0.1 (Version: 6.0.1.18)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Build-a-lot 2 (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
CinemaNow Media Manager (Version: 1.9.1.105)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Composite 2012 64-bit (Version: 7.0.0)
CyberLink DVD Suite Deluxe (Version: 7.0.2823)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
DVD Menu Pack for HP MediaSmart Video (Version: 4.1.4030)
Escape Rosecliff Island (Version: 2.2.0.95)
FARO LS 1.1.406.58 (Version: 4.6.58.2)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
FlipShare (Version: 5.12.3.0)
Garmin Lifetime Updater (Version: 2.0.12)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.79)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
HP Advisor (Version: 3.4.12850.3526)
HP Customer Experience Enhancements (Version: 6.0.1.4)
HP Game Console
HP Games (Version: 1.0.1.3)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP MediaSmart DVD (Version: 4.1.4229)
HP MediaSmart Music (Version: 4.1.4301)
HP MediaSmart Photo (Version: 4.1.4211)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.1.4214)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.3.0)
HP Odometer (Version: 2.10.0000)
HP Setup (Version: 8.1.4186.3400)
HP Support Assistant (Version: 6.0.5.4)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.002.003.003)
HP Vision Hardware Diagnostics (Version: 2.1.2.27173)
Hulu Desktop (Version: 0.9.14)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.0.1014)
iTunes (Version: 10.5.1.42)
J2SE Runtime Environment 5.0 Update 5 (Version: 1.5.0.50)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Jewel Quest 3 (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 14.0.8089.726)
Kobo
LabelPrint (Version: 2.5.2823)
LightScribe System Software (Version: 1.18.15.1)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.92)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Office Standard Edition 2003 (Version: 11.0.5614.0)
Microsoft Search Enhancement Pack (Version: 2.0.271.0)
Microsoft Silverlight (Version: 4.0.50401.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 x86 ATL Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x86 CRT Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x86 MFC Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x86 OpenMP Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (Version: 9.0.30729)
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU Service Pack 1 (KB945140) (Version: 1)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.30729)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (Version: 9.0.30729)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.1.4030)
Mozilla Firefox 5.0.1 (x86 en-US) (Version: 5.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Online Backup (Version: 2.1.17869)
NVIDIA Display Control Panel (Version: 6.14.12.6137)
NVIDIA Drivers (Version: 1.10.62.40)
PDF Complete Special Edition (Version: 3.5.111)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
PictureMover (Version: 3.5.0.28)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4022)
PowerDirector (Version: 8.0.2906)
PressReader (Version: 5.10.621.0)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.6132)
Recovery Manager (Version: 5.5.2926)
Roxio CinemaNow 2.0 (Version: 1.0.284)
ShopAtHome.com Toolbar
Spybot - Search & Destroy (Version: 1.6.2)
Symantec Endpoint Protection (Version: 11.0.5002.333)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (Version: 9.0.30729.177)
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Zinio Reader 4 (Version: 4.0.2811)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#8 Lefty3120

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Posted 21 January 2012 - 12:13 PM

Programs to remove..

Bing Bar
Bing Bar Platform
HP Advisor (Version: 3.4.12850.3526)
HP Customer Experience Enhancements (Version: 6.0.1.4)
HP Game Console
HP Games (Version: 1.0.1.3)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP MediaSmart DVD (Version: 4.1.4229)
HP MediaSmart Music (Version: 4.1.4301)
HP MediaSmart Photo (Version: 4.1.4211)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.1.4214)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.3.0)
J2SE Runtime Environment 5.0 Update 5 (Version: 1.5.0.50)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Movie Theme Pack for HP MediaSmart Video (Version: 4.1.4030)
Mozilla Firefox 5.0.1 (x86 en-US) (Version: 5.0.1)
ShopAtHome.com Toolbar
Spybot - Search & Destroy (Version: 1.6.2)

Download, Install, Run..

Cleanup!
CCleaner
Java
Flash Unistaller x64
Flash Uninstaller x32
Adobe Flash
Reset IE

Next, run HP Update located in the start menu.

#9 Union_Thug

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Posted 21 January 2012 - 01:16 PM

Good job Lefty, may I also add this:

Error from your Farbar Tool log:

Error: (01/17/2012 11:04:52 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Installed version: Adobe AIR (Version: 1.5.3.9130)
Name: Adobe AIR 1.5.3.9130
File Size: 15.12 MB
Date Released: 09 December, 2009 (2 years ago)

Latest version is Air 3.1: http://get.adobe.com/air/

Hope this helps.:)

Edited by Union_Thug, 21 January 2012 - 01:22 PM.


#10 rschreiber

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Posted 22 January 2012 - 06:16 PM

Thanks. Will do all of those things and will re-post. Can you leave this thread open for a bit so I can come back if there's still a problem after doing all of this?

#11 rschreiber

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Posted 22 January 2012 - 07:13 PM

I completed the task list. Here are a few things I thought you'd want to know:

1) 3 of the programs on the list weren't in the control panel for me to uninstall. They were Bing Bar Platform, HP Customer Experience Enhancements, and Java Auto Updater. I'm assuming that these were possibly removed when I unstalled a program that each of them ran under, but I don't know for sure.

2) The Flash Uninstaller x32 didn't run. It said to run the x64 version on my machine (which I had already done).

3) I also deleted a DVD Pack for HP MediaSmart Video, which I'm certain I no longer need in light of the uninstallation of the HP MediaSmark Video program.

Also, at start-up, the Windows Live Messenger always runs automatically. I hate this program, but can't for the life of me figure out how to get rid of it. I'm sure you guys would know how to remove it. Any tip is much appreciated.

#12 Union_Thug

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Posted 22 January 2012 - 07:27 PM

http://support.microsoft.com/kb/938275

Remove Windows Live Essentials
To uninstall Windows Live programs, follow these steps, as appropriate for the operating system that you are running.

For Windows 7 or for Windows Vista

Click Start
start
, and then click Control Panel.
Under Programs, click Uninstall a program.
In the Uninstall or change program list, click Windows Live Essentials. and then click Uninstall/Change.
Click Remove one or more Windows Live programs.
Select the programs that you want to uninstall, and then click Uninstall.


[attachment=117597:win_live.PNG]

#13 rschreiber

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Posted 22 January 2012 - 07:29 PM

Well, it didn't take long. In less than 15 minutes after my last post on this thread, the original problem that I described in my post reoccurred. In IE8, I was reading an article on Yahoo, and my cursor and the computer froze. I couldn't do anything other than reset the computer. Thoughts?

#14 rschreiber

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Posted 22 January 2012 - 07:33 PM

By the way, thanks for the help on Windows Live Messenger. It is now officially gone. Much appreciated. If only we can figure out how to stop the computer from freezing, I'll be all set. :)

#15 Lefty3120

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Posted 22 January 2012 - 07:44 PM

Have you recently run Windows Update? IE8 is a bit outdated, if you don't need version 8 for compatibility you should upgrade to version 9.

Can you please describe the freezing with as much detail as possible?
Is only IE freezing?
Is the entire computer freezing? Any error messages?




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