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Infected with System Scan Virus


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2 replies to this topic

#1 shoupdawg

shoupdawg

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Posted 20 January 2012 - 01:56 AM

Hello,

I attempted to follow these steps: http://www.bleepingcomputer.com/forums/topic34773.html

1.) Can't download any of those so was unable to back up data.
2.) It is malware...I got the virus as evidenced by what I've read online.
3.) I've created a free account...thank you!
4.) Did that.
5.) Windows 7 Firewall is on.
6.) Unable to download defogger.
7.) Unable to download DDS.
8.) Unable to download GMER.

I'm really sorry I can't download any of these.

I've tried in safe mode with networking and unfortunately I can't get to a browser. The browsers won't respond when I try to launch them. I was able to successfully download unhide.exe and run it and it showed my desktop and a few other things but after that, I'm stuck. I was also able to download tdsskiller on my desktop, but I am unable to launch the .exe. I am unable to launch many applications such as internet explorer, malware, avast, etc. The way I'm able to get online is by clicking on my Sony VAIO Care icon which has a link to a software download that launches IE.

I've tried all the steps here listed under FAQ - Malwarebytes' Anti-Malware won't run or failed to resolve my issues.

None worked. There are few that allow me to launch mbam.exe but once I click yes to allow it to make changes to my computer, it just disappears and nothing happens.

At the bottom of that Malwarebytes FAQ, I attempted to follow the steps listed under I'm infected - What do I do now?


Unfortunately no dice as it appears I can't download anything due to this virus.

I was able to download malwarebytes onto a jump drive, but even with running it as administrator, I am unable to get malwarebytes to launch either in standard or safe mode or safe mode with networking.




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#2 HelpBot

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Posted 26 January 2012 - 02:00 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/439053 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 31 January 2012 - 02:05 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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