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Both Firefox and IE crash upon launch, even in Safe Mode


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4 replies to this topic

#1 daniel981

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Posted 19 January 2012 - 09:20 PM

Hello, I'm having a strange issue on my laptop that I can't for the life of me figure out. When I try and launch either Firefox or IE, the browser crashes right away before it even opens. I have updated my AV (MSE) and Malware software (Malwarebyts' & Super AntiSpyware), booted in Safe Mode and performed full system scans and they detect nothing. I checked the Event Viewer and it shows the crash, but I have no idea what is causing it to crash.

Just for the sake of tying, I created a new user profile and that is having the same issue. I've also rolled back to a restore point 2 days ago, still the problem persists.

Any ideas? Thanks! :thumbup2:

Event Viewer Log:
Faulting application name: firefox.exe, version: 8.0.1.4341, time stamp: 0x4ec9a124
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000417
Fault offset: 0x0032e1fd
Faulting process id: 0x1288
Faulting application start time: 0x01ccd71662bbb0f8
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: unknown
Report Id: a09efb7f-4309-11e1-9f51-0022fbc531bc
firefox.exe 
   8.0.1.4341 
   4ec9a124 
   unknown 
   0.0.0.0 
   00000000 
   c0000417 
   002ce1fd 
   11ac 
   01ccd7165ed65065 
   C:\Program Files (x86)\Mozilla Firefox\firefox.exe 
   unknown 
   9cd168af-4309-11e1-9f51-0022fbc531bc 

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000417
Fault offset: 0x002de1fd
Faulting process id: 0x11f0
Faulting application start time: 0x01ccd71620fb335f
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: 5f1ec30d-4309-11e1-9f51-0022fbc531bc
iexplore.exe 
   9.0.8112.16421 
   4d76255d 
   unknown 
   0.0.0.0 
   00000000 
   c0000417 
   002de1fd 
   11f0 
   01ccd71620fb335f 
   C:\Program Files (x86)\Internet Explorer\iexplore.exe 
   unknown 
   5f1ec30d-4309-11e1-9f51-0022fbc531bc 


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#2 Jacee

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Posted 19 January 2012 - 09:37 PM

Have you run a 'full' virus scan? Disconnect from the Internet and unplug your Modem to run the scan.

You might also look at the toolbar "add-on" in each browser.

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#3 daniel981

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Posted 19 January 2012 - 09:45 PM

Have you run a 'full' virus scan? Disconnect from the Internet and unplug your Modem to run the scan.

You might also look at the toolbar "add-on" in each browser.


Thanky you for the reply, Jacee,

Yes, I ran a full system scan with all three programs,in safe mode.

I've also tried launching both browsers in their respective safe modes; for firefox, holding down shift and double clicking on it, disabling add-ons and what not, and IE by going to Start, All Programs, Accessories, System Tools ,Internet Explorer (No Add-ons). Still crashes every time. A very strange issue for sure.

#4 troublebuster

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Posted 19 January 2012 - 11:18 PM

Found a fix. :thumbup2:

Download TDS killer on a different computer. and scan this computer for infections.

Its a rootkit and many Windows users XP/Vista/7 are facing this issue....

http://support.kaspersky.com/faq/?qid=208280684

#5 daniel981

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Posted 20 January 2012 - 12:15 AM

Found a fix. :thumbup2:

Download TDS killer on a different computer. and scan this computer for infections.

Its a rootkit and many Windows users XP/Vista/7 are facing this issue....

http://support.kaspersky.com/faq/?qid=208280684


Well, holy heck! You, troublebuster, are the undisputed champ in this fight! That did the trick.

How'd you find this fix? I'm stumped. I searched high and low, apparently not that well!

Thanks again!




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