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I can't get any programs to run


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31 replies to this topic

#1 tearsofgods

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Posted 19 January 2012 - 07:23 PM

A couple of days ago I got a pop up from my avg software that it detected and removed a virus. My computer almost promptly restarted on it's own and now my avg service will not load and I cannot open any programs - firefox, itunes, my crap cleaner, etc...nothing will open. I got an windows error message that said my virus software wasn't running and I was pormted to start the process but it didn't work. it still says "not running". I tried to right click on "my computer/properties" and that won't open either. The only thing I got to run was windows defender and it doesn't detect anything. I opened the task manage and clicked the processes tab and tried nearly everything on the list is "stopped".I tried to start the process of many of these and I got a message that says "the service did not respond to the start or control request in a timely fashon."

Any advice would be greeeatly appreciated. Thank you.

Edited by hamluis, 20 January 2012 - 08:30 AM.
Moved from Win 7 to Am I Infected.


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#2 LucheLibre

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Posted 19 January 2012 - 07:31 PM

Considering what you've said, I suggest creating a new thread on the Am I infected? What do I do? board.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

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#3 black_icon

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Posted 19 January 2012 - 07:32 PM

tearsofgods, it's better to try restarting your computer to refresh the system of it. It seems freezing because the mouse and the keyboard are not doing anything. Hope that simple process will help...
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#4 tearsofgods

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Posted 20 January 2012 - 01:12 PM

Black_icon, I've restarted numerous times. I can get image files to open but no actual programs. Nothing. Thanks for your responce though I appreciate it!

#5 Broni

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Posted 20 January 2012 - 03:52 PM

Download and run exeHelper.

  • Please download exeHelper from Raktor to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • A log file named log.txt will be created in the directory where you ran exeHelper.com
  • Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

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#6 tearsofgods

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Posted 20 January 2012 - 04:09 PM

Awesome, I'm gonna give that a shot as soon as I get home. Sorry about the confusion with the multiple posts, its been a bit of a pain in the rear to navigate around the interwebs looking for help on this solution from my phone. I really appreciate everyone's help.

#7 tearsofgods

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Posted 21 January 2012 - 12:46 PM

Broni - So I copied the exehelper onto my desktop and followed the instructions exactly. A black box did appear but only for a fraction of a second. I ran the exehelper from my desktop and there was no txt file created there or anywhere. I came across this in another forum

http://forums.majorgeeks.com/archive/index.php/t-244784.html

and I even tried to run the rkill programs suggested there and none of those even work. I just click on things and nothing opens...I'm going on 1 week since this happened tomorrow. Thanks for your input and concern.

#8 tearsofgods

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Posted 21 January 2012 - 01:04 PM

I'm able to right click on certain programs (this one in particular is a Norton setup exe) and I'm given an option "troubleshoot compatability" - I follow all the steps and options and essentially am left in the end at the "Troubleshooting Complete" page and it says "Issues found - Incompatable Application".

#9 Broni

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Posted 21 January 2012 - 01:06 PM

Same problem in safe mode?

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#10 tearsofgods

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Posted 21 January 2012 - 01:26 PM

In safe mode the box appears and there's a prompt...it stayed open for about 10 seconds then just disappeared. It doesn't appear as if it ran anything really, but in all honesty this exe helper is the only thing that's opened for me. Still no log or any .txt file was created either.

#11 Broni

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Posted 21 January 2012 - 01:31 PM

I'll report this topic to appropriate helpers.

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#12 tearsofgods

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Posted 21 January 2012 - 01:32 PM

I greatly appreciate it.

#13 JSntgRvr

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Posted 21 January 2012 - 03:50 PM

:welcome:

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

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#14 boopme

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Posted 21 January 2012 - 06:39 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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#15 tearsofgods

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Posted 21 January 2012 - 07:00 PM

JSntgRvr - Thanks for getting back to me so fast here. So, I found my flash drive letter and made it to the prompt where I entered g:\frst.exe and I recieved a message that says "The subsystem needed to support the image type is not present."




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