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Microsoft reports "Sending error" when sending e-mail


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3 replies to this topic

#1 Geoff Ogden

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Posted 19 January 2012 - 12:31 AM

Hi Guys 'n Gals

Newbie from South Africa and like most I have to kick off my first post with a problem.

I am running a 6 PC peer to peer network at work with one person in particular who pays no attention to the dangers out there especially when it comes to e-mail attachments.

Since coming back from our Seasonal vacations our e-mail accounts are being blocked by our ISP due to a suspected mailbot with this error message:-

"Sending' reported error (0x800CCC67) : ' The server responded: 421 4.0.0 Intrusion prevention active for [41.145.22.134]'"

I have on one PC run 'Malwarebytes Anti-Malware', SuperAntispyware, ExterminateIT and Combofix' I want to add that your instructions for running Combofix were a great help as I rate myself as "mid stream computer literate."

Anyway the problem disappeared for one day and promptly returned this morning and would appreciate any help in identifying the infected PC and clearing the infection, and will the cleaning last long enough for me to clear the other machines 1 day at a time?

5 of the PCs are running 'AVG free' and 1 is running Avira Pro. (I think - bosses laptop and I don't have access at the moment)

Any help will be appreciated.

Edited by Geoff Ogden, 19 January 2012 - 12:33 AM.


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#2 boopme

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Posted 19 January 2012 - 09:17 PM

Hello having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you have.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Geoff Ogden

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Posted 20 January 2012 - 12:55 AM

Hi boopme

Thanks for your reply. I will during the course of this AM re-scan with ComboFix seeing as I have made a lot of changes in trying to rid this PC of any 'bots' that may present and will post replies as you have requested.

Thanks
Geoff

#4 boopme

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Posted 24 January 2012 - 08:21 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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