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Dropped computer and keeps shutting down


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#1 abraham1234

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Posted 18 January 2012 - 11:58 PM

My husband dropped his computer and then immediately hit the power button to shut it down. Now when turning it back on it ask me to choose 2 options: 1. safe mode (recommended)
or
2. start windows normally

No matter what I choose it will then immediately shut down. He is running windows 7.

Edited by hamluis, 20 January 2012 - 08:26 AM.
Moved from Win 7 to Internal Hardware.


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#2 jhayz

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Posted 19 January 2012 - 02:24 AM

I would think of a laptop in your case so you might need to open things up and reseat the hard drive, RAM sticks and network card and cables.

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#3 abraham1234

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Posted 19 January 2012 - 05:36 PM

I would think of a laptop in your case so you might need to open things up and reseat the hard drive, RAM sticks and network card and cables.



How do I do that?

#4 rotor123

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Posted 19 January 2012 - 05:51 PM

Please post the make and model of the computer.
That information is needed to be more specific.

What happens if you go into the Bios setup program and just let it sit there. Does it still shut down?

Thanks
Roger

Edited by rotor123, 19 January 2012 - 05:52 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#5 abraham1234

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Posted 20 January 2012 - 10:48 AM

its a dell inspiron m5030. Whats Bios setup?

#6 rotor123

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Posted 20 January 2012 - 10:56 AM

When the Dell logo appears on the screen Press F2 for the Bios setup
Or press F12 and select the Diagnostics and run at least the Memory tests and hard drive tests.

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015





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