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I think I am infected


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#1 suzyfluz

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Posted 18 January 2012 - 01:24 PM

Hello I hope someone out there can help me.

Firstly I am not computer minded at all so bear with me for sounding a bit thick when it comes to explaining my problem

My computer which runs on windows 7 cannot download the service pack and comes up with the error ffffffff
Ok I have googled this problem to find that I probably have a virus on my system. I run AVG which hasnt found anything.

So I try to download malayware and my system comes up with the message 'your internet settings prevented one or more files from being opened.'
So now I dont know what to do??


Yesterday I bought a new canon printer and when I loaded the cd to install the software I got the same message up.

Please can someone out there help me. Just dont know what to do.

Many Thanks in advance.
Suzufluz

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#2 boopme

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Posted 18 January 2012 - 05:19 PM

Hello.ley's try this... If it won't run normally use
Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 suzyfluz

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Posted 19 January 2012 - 02:46 PM

Hiya

Ok I have done exactly as you said and Eset has found no threats??

So not sure now what to do. :wacko:


Suzyfluz

#4 boopme

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Posted 19 January 2012 - 03:00 PM

LET'S DO ONE MORE SCAN,IT'S NOT LONG.
Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 suzyfluz

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Posted 19 January 2012 - 03:11 PM

Hi

Its saying I have no threats

#6 suzyfluz

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Posted 19 January 2012 - 05:08 PM

Tried again to download the upgrades to windows including the service pack and still coming up with the error code FFFFFFFFF

Think I am going to have to send it to a computer shop to be fixed.

Suzyfluz

#7 boopme

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Posted 19 January 2012 - 07:58 PM

Thats up to you Suzy. You would not see TDSS if you had it unlless it blocks updates..
If is not malware you can ask in the Qin7 forum or take it somewhere.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 suzyfluz

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Posted 20 January 2012 - 02:26 AM

Hiya

Thank you for your response. Sorry what do you mean I wouldnt see TDSS??

So if my computer hasnt a virus or malware not sure what it can be. Maybe I should put this question in 7 forum as you said unless you have any other ideas???


Thanks again for your help.

Suzyfluz

#9 boopme

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Posted 20 January 2012 - 09:38 PM

You may not actually see a sysmptom of it as it may ony be husting otherr infections.

A rootkit is a stealthy type of malicious software (malware) designed to hide the existence of certain processes or programs from normal methods of detection and enables continued privileged access to a computer.[1] The term rootkit is a concatenation of "root" (the traditional name of the privileged account on Unix operating systems) and the word "kit" (which refers to the software components that implement the tool). The term "rootkit" has negative connotations through its association with malware.[1]


http://en.wikipedia.org/wiki/Rootkit

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 suzyfluz

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Posted 21 January 2012 - 03:52 AM

Hi

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-21 08:50:40
-----------------------------
08:50:40.326 OS Version: Windows x64 6.1.7600
08:50:40.326 Number of processors: 3 586 0x502
08:50:40.326 ComputerName: SUZETTE-PC UserName: Suzette
08:50:42.245 Initialize success
08:51:02.217 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000005d
08:51:02.217 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 3
08:51:02.233 Disk 0 MBR read successfully
08:51:02.233 Disk 0 MBR scan
08:51:02.248 Disk 0 unknown MBR code
08:51:02.248 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
08:51:02.248 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 598703 MB offset 206848
08:51:02.295 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 11675 MB offset 1226350592
08:51:02.295 Service scanning
08:51:03.574 Modules scanning
08:51:03.574 Disk 0 trace - called modules:
08:51:03.590 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll nvstor64.sys
08:51:03.590 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80032f0060]
08:51:03.605 3 CLASSPNP.SYS[fffff8800197243f] -> nt!IofCallDriver -> [0xfffffa8002180d30]
08:51:04.136 5 ACPI.sys[fffff88000f34781] -> nt!IofCallDriver -> \Device\0000005d[0xfffffa800309d060]
08:51:04.151 Scan finished successfully
08:51:25.937 Disk 0 MBR has been saved successfully to "C:\Users\Suzette\Desktop\MBR.dat"
08:51:25.952 The log file has been saved successfully to "C:\Users\Suzette\Desktop\aswMBR.txt"

#11 boopme

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Posted 21 January 2012 - 08:40 PM

Hmmm MSFT says this should be malware.
http://support.microsoft.com/kb/981198#appliesto

Since we cannot see it,We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,it may not on your sytem,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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