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Computer won't Reboot after running Norton Power Eraser


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6 replies to this topic

#1 sbullock

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Posted 18 January 2012 - 10:34 AM

This computer has been very glitchy. Spent hours over weekend searching for viruses, updating Windows, etc. Thought I had things working and then the next day Internet Explorer would not launch. I restored to a previous point in order to get it running, but knew something must be up since a program shouldn't just disappear. I use Norton Internet Security 2011 for that computer, and I searched site about issue. Norton recommended the Power Eraser. Big, big mistake. I believe the name of the file was signature that it recommended by fixed. I was a bit leery (and should have researched more), but hit the "fix it" button because I was so tired of messing with the issue. Well, now the computer will not boot up. I tried restoring to several previous points and nothing. Any advice on where I go from here?

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#2 noknojon

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Posted 18 January 2012 - 10:19 PM

Hi sbullock -
Several people have similr issues with Power Eraser, but you should only install a normal Antivirus (one per computer)
Try This Link For Directions On Power Eraser Norton says it will not install like many programs (but I never trust Norton)

Let us know how you go, as this seemed like it should work -

Thank You -



#3 Layback Bear

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Posted 19 January 2012 - 09:40 AM

If it was my computer I would completely remove Nortons and install MSE.
http://www.microsoft.com/download/en/details.aspx?id=5201

#4 Union_Thug

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Posted 19 January 2012 - 10:18 AM

>>>This computer has been very glitchy<<<

Details would be helpful to potential helpers.:)

>>>Spent hours over weekend searching for viruses, updating Windows, etc.<<<


Details would be helpful to potential helpers, and may be helpful in addressing...

>>> then the next day Internet Explorer would not launch...something must be up since a program shouldn't just disappear.<<<

Details would be helpful to potential helpers.:)

>>>"Norton recommended...the Power Eraser"<<<

Therein lies your biggest mistake, IMHO. Did you pay for this Power Eraser drek that subsequently HOSED your system?

>>>...I believe the name of the file was signature that it recommended by fixed<<<

Not much to go on there. Sorry for being redundant but...details would be helpful to potential helpers.

Any malware type issues present in your aforementioned "glitchy" behaviour?

System model & manufacturer?

#5 JSntgRvr

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Posted 19 January 2012 - 11:26 PM

:welcome:

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#6 boopme

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Posted 19 January 2012 - 11:42 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 JSntgRvr

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Posted 30 January 2012 - 08:15 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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