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Cannot view files after Security Virus attack


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#1 JDaKiss09

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Posted 18 January 2012 - 08:51 AM

Over the weekend my home computer was infected with the XP Security 2012 virus. I tried to get rid of it and I finally decided with wasn't worth the hassle, I had all important files on 2 external hard drives well before the virus as after several scans on the computer and both external hard drives I unplugged the hard drives and factory restored the computer. When I bring everything back up and plug the externals in to transfer files there are no files shown on the externals (or if there are so much is "missing"). When you click on Properties it shows you that there IS data on the drives but I cannot see anything. I've tried everything I can think of and I'm about to pull my hair out. I did a Google search late last night and there was a forum that said go to the command prompt and and a cskdsk on the drive. I did this before calling it quits and going to bed and of course this morning the computer had to do updates shortly after so this morning I redid the cskdsk before leaving for work. I know the files are on the drive as my husband tried running a virus scan this morning and it scanned on the files, we just cannot see them.

Can someone give me some ideas on how I can see the files on this drive. I'm going insane trying to figure it out.

Thanks in advance!

Edited by hamluis, 18 January 2012 - 10:18 AM.
Moved from XP to Am I Infected.


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#2 JDaKiss09

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Posted 18 January 2012 - 01:47 PM

So I ran the cskdsk and it shows I do have files on the device like I thought. I went to show hidden items and they are there. Now how do I make them accessible again? They are all "greyed" or "faded" out. Is there a special process I need to do?

#3 narenxp

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Posted 18 January 2012 - 01:56 PM

Press Windows+R key and type

cmd and click ok

Now run this command

attrib -h c:\*.* /s /d

Replace c with your External drive letter

if your external drive letter is G,your command will be

attrib -h g:\*.* /s /d

That should unhide your files.

Download malwarebytes from here and run a full scan

http://www.malwarebytes.org/

Good luck

Edited by narenxp, 18 January 2012 - 01:57 PM.





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