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Computer automatically shuts down in safe mode during Malwarebytes & SuperAntiSpyware scans


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7 replies to this topic

#1 Ricepigeon

Ricepigeon

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  • Local time:07:39 PM

Posted 17 January 2012 - 07:52 PM

Over the past few days, my computer has been experiencing high CPU usage. Upon attempting to perform a Malwarebytes scan in safe mode, I would find the computer has somehow shut down automatically during the scan. Since I would leave the computer unattended, I am not sure if any particular detections occur prior to the shutdown. The same thing also occurs when I perform a SuperAntiSpyware scan during safe mode. I am using Windows 7 as the operating system if that helps, in case it's an issue with the OS.

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#2 Broni

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Posted 17 January 2012 - 08:28 PM

Same issue in normal mode?

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 Ricepigeon

Ricepigeon
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Posted 17 January 2012 - 09:57 PM

Here are the scan results you requested:

aswMBR:

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-17 21:45:13
-----------------------------
21:45:13.361 OS Version: Windows x64 6.1.7600
21:45:13.361 Number of processors: 1 586 0x7C02
21:45:13.362 ComputerName: ARPEE UserName: RPee
21:45:19.490 Initialize success
21:46:02.492 AVAST engine defs: 12011701
21:46:27.190 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
21:46:27.200 Disk 0 Vendor: Hitachi_HTS545016B9A300 PBBOC60F Size: 152627MB BusType: 11
21:46:27.224 Disk 0 MBR read successfully
21:46:27.227 Disk 0 MBR scan
21:46:27.253 Disk 0 Windows 7 default MBR code
21:46:27.256 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 12291 MB offset 63
21:46:27.272 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 101 MB offset 25173855
21:46:27.291 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 140232 MB offset 25382700
21:46:27.309 Service scanning
21:46:35.790 Modules scanning
21:46:35.806 Disk 0 trace - called modules:
21:46:35.847 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
21:46:35.851 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80030285f0]
21:46:35.861 3 CLASSPNP.SYS[fffff8800107543f] -> nt!IofCallDriver -> [0xfffffa800305cbf0]
21:46:35.871 5 ACPI.sys[fffff88000f5e781] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8002ff8060]
21:46:37.315 AVAST engine scan C:\Windows
21:46:45.906 AVAST engine scan C:\Windows\system32
21:49:58.677 AVAST engine scan C:\Windows\system32\drivers
21:50:13.927 AVAST engine scan C:\Users\RPee
21:52:37.355 AVAST engine scan C:\ProgramData
21:54:17.112 Scan finished successfully
21:55:07.641 Disk 0 MBR has been saved successfully to "C:\Users\RPee\Desktop\MBR.dat"
21:55:07.666 The log file has been saved successfully to "C:\Users\RPee\Desktop\aswMBR.txt"


Minitoolbox:

MiniToolBox by Farbar Version: 18-01-2012
Ran by RPee (administrator) on 17-01-2012 at 21:42:46
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.backup.ftp", ""
"network.proxy.backup.ftp_port", 0
"network.proxy.backup.gopher", ""
"network.proxy.backup.gopher_port", 0
"network.proxy.backup.socks", ""
"network.proxy.backup.socks_port", 0
"network.proxy.backup.ssl", ""
"network.proxy.backup.ssl_port", 0
"network.proxy.ftp", "210.212.202.2"
"network.proxy.ftp_port", 8080
"network.proxy.gopher", "210.212.202.2"
"network.proxy.gopher_port", 8080
"network.proxy.http", "210.212.202.2"
"network.proxy.http_port", 8080
"network.proxy.share_proxy_settings", true
"network.proxy.socks", "210.212.202.2"
"network.proxy.socks_port", 8080
"network.proxy.ssl", "210.212.202.2"
"network.proxy.ssl_port", 8080
"network.proxy.type", 0
========================= Hosts content: =================================



========================= IP Configuration: ================================

Broadcom 802.11g Network Adapter = Wireless Network Connection (Connected)
VMware Virtual Ethernet Adapter for VMnet1 = VMware Network Adapter VMnet1 (Hardware not present)
VMware Virtual Ethernet Adapter for VMnet8 = VMware Network Adapter VMnet8 (Hardware not present)
Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
add address name="VMware Network Adapter VMnet8" address=192.168.245.1
add address name="VMware Network Adapter VMnet1" address=192.168.62.1


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : ArPee
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : F0-7B-CB-05-D5-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c859:7028:650:a5c2%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 17, 2012 7:41:28 PM
Lease Expires . . . . . . . . . . : Wednesday, January 18, 2012 7:41:28 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 317750219
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-10-C5-43-70-5A-B6-33-FC-86
DNS Servers . . . . . . . . . . . : 167.206.254.2
167.206.254.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 70-5A-B6-33-FC-86
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6550A970-BAB8-4452-8518-74CD0DF6D0E7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:cc:9b6:bb3e:6358(Preferred)
Link-local IPv6 Address . . . . . : fe80::cc:9b6:bb3e:6358%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: vdns2.srv.hcvlny.cv.net
Address: 167.206.254.2

Name: google.com
Addresses: 74.125.115.99
74.125.115.105
74.125.115.104
74.125.115.106
74.125.115.103
74.125.115.147


Pinging google.com [74.125.226.243] with 32 bytes of data:
Reply from 74.125.226.243: bytes=32 time=10ms TTL=55
Reply from 74.125.226.243: bytes=32 time=12ms TTL=55

Ping statistics for 74.125.226.243:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms
Server: vdns2.srv.hcvlny.cv.net
Address: 167.206.254.2

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56


Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=62ms TTL=52
Reply from 98.139.180.149: bytes=32 time=38ms TTL=52

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 62ms, Average = 50ms
Server: vdns2.srv.hcvlny.cv.net
Address: 167.206.254.2

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...f0 7b cb 05 d5 41 ......Broadcom 802.11g Network Adapter
11...70 5a b6 33 fc 86 ......Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.102 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.102 281
192.168.1.102 255.255.255.255 On-link 192.168.1.102 281
192.168.1.255 255.255.255.255 On-link 192.168.1.102 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.102 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.102 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:4137:9e76:cc:9b6:bb3e:6358/128
On-link
12 281 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::cc:9b6:bb3e:6358/128
On-link
12 281 fe80::c859:7028:650:a5c2/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Program Files (x86)\VMware\VMware Player\vsocklib.dll [346672] (VMware, Inc.)
Catalog9 12 C:\Program Files (x86)\VMware\VMware Player\vsocklib.dll [346672] (VMware, Inc.)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 11 C:\Program Files (x86)\VMware\VMware Player\x64\vsocklib.dll [446512] (VMware, Inc.)
x64-Catalog9 12 C:\Program Files (x86)\VMware\VMware Player\x64\vsocklib.dll [446512] (VMware, Inc.)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/17/2012 09:24:52 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (01/17/2012 05:48:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (01/17/2012 00:23:17 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (01/16/2012 10:09:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (01/16/2012 09:36:37 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (01/16/2012 07:32:59 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (01/16/2012 07:18:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: MapleStory.exe, version: 1.0.0.1, time stamp: 0x4edfa022
Faulting module name: MapleStory.exe, version: 1.0.0.1, time stamp: 0x4edfa022
Exception code: 0xc0000005
Fault offset: 0x007a5256
Faulting process id: 0x668
Faulting application start time: 0xMapleStory.exe0
Faulting application path: MapleStory.exe1
Faulting module path: MapleStory.exe2
Report Id: MapleStory.exe3

Error: (01/16/2012 03:04:56 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (01/15/2012 11:59:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: ePowerTray.exe, version: 4.5.3006.0, time stamp: 0x4ae9048f
Faulting module name: ePowerTray.exe, version: 4.5.3006.0, time stamp: 0x4ae9048f
Exception code: 0xc0000005
Fault offset: 0x0000000000001d49
Faulting process id: 0x87c
Faulting application start time: 0xePowerTray.exe0
Faulting application path: ePowerTray.exe1
Faulting module path: ePowerTray.exe2
Report Id: ePowerTray.exe3

Error: (01/15/2012 11:42:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: ePowerTray.exe, version: 4.5.3006.0, time stamp: 0x4ae9048f
Faulting module name: ePowerTray.exe, version: 4.5.3006.0, time stamp: 0x4ae9048f
Exception code: 0xc0000005
Fault offset: 0x0000000000001d49
Faulting process id: 0x85c
Faulting application start time: 0xePowerTray.exe0
Faulting application path: ePowerTray.exe1
Faulting module path: ePowerTray.exe2
Report Id: ePowerTray.exe3


System errors:
=============
Error: (01/17/2012 09:09:29 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (01/17/2012 09:08:15 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (01/17/2012 09:06:53 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (01/17/2012 08:52:44 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (01/17/2012 08:44:49 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (01/17/2012 07:57:58 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (01/17/2012 07:43:47 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%1058

Error: (01/17/2012 07:41:58 PM) (Source: Service Control Manager) (User: )
Description: The VMware USB Arbitration Service service terminated with the following error:
%%31

Error: (01/17/2012 07:41:02 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (01/17/2012 07:41:02 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter


Microsoft Office Sessions:
=========================
Error: (01/17/2012 09:24:52 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (01/17/2012 05:48:00 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Users\RPee\Desktop\esetsmartinstaller_enu.exe

Error: (01/17/2012 00:23:17 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Users\RPee\Desktop\esetsmartinstaller_enu.exe

Error: (01/16/2012 10:09:25 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Users\RPee\Desktop\esetsmartinstaller_enu.exe

Error: (01/16/2012 09:36:37 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Users\RPee\Desktop\esetsmartinstaller_enu.exe

Error: (01/16/2012 07:32:59 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (01/16/2012 07:18:53 PM) (Source: Application Error)(User: )
Description: MapleStory.exe1.0.0.14edfa022MapleStory.exe1.0.0.14edfa022c0000005007a525666801ccd4ace38c49aeC:\Nexon\MapleStory\MapleStory.exeC:\Nexon\MapleStory\MapleStory.exed5bd4ffc-40a0-11e1-a5e5-705ab633fc86

Error: (01/16/2012 03:04:56 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Users\RPee\Desktop\esetsmartinstaller_enu.exe

Error: (01/15/2012 11:59:12 PM) (Source: Application Error)(User: )
Description: ePowerTray.exe4.5.3006.04ae9048fePowerTray.exe4.5.3006.04ae9048fc00000050000000000001d4987c01ccd40b8d7cceffC:\Program Files\Acer\Acer ePower Management\ePowerTray.exeC:\Program Files\Acer\Acer ePower Management\ePowerTray.exed4a55575-3ffe-11e1-8ace-705ab633fc86

Error: (01/15/2012 11:42:46 PM) (Source: Application Error)(User: )
Description: ePowerTray.exe4.5.3006.04ae9048fePowerTray.exe4.5.3006.04ae9048fc00000050000000000001d4985c01ccd40941d2e9efC:\Program Files\Acer\Acer ePower Management\ePowerTray.exeC:\Program Files\Acer\Acer ePower Management\ePowerTray.exe88bd8c9d-3ffc-11e1-8348-705ab633fc86


=========================== Installed Programs ============================

Acer Assist
Acer ePower Management (Version: 4.05.3006)
Acer eRecovery Management (Version: 4.05.3006)
Acer Games (Version: 1.0.0.71)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3006)
Acer Updater (Version: 1.01.3017)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.0.0.4080)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Reader 9.1 MUI (Version: 9.1.0)
ALPS Touch Pad Driver (Version: Version 7.102.2002.209)
AMD USB Filter Driver (Version: 1.0.11.86)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.10)
ATI Catalyst Install Manager (Version: 3.0.732.0)
Audacity 1.2.6
Avira AntiVir Personal - Free Antivirus (Version: 10.2.0.704)
Bandicam
Bandisoft MPEG-1 Decoder
CamStudio
CamStudio Lossless Codec v1.4
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Light (Version: 2009.0729.2227.38498)
Catalyst Control Center InstallProxy (Version: 2009.0729.2227.38498)
Catalyst Control Center Localization All (Version: 2009.0729.2227.38498)
ccc-core-static (Version: 2009.0729.2227.38498)
ccc-utility64 (Version: 2009.0729.2227.38498)
CCC Help Chinese Standard (Version: 2009.0729.2226.38498)
CCC Help Chinese Traditional (Version: 2009.0729.2226.38498)
CCC Help Czech (Version: 2009.0729.2226.38498)
CCC Help Danish (Version: 2009.0729.2226.38498)
CCC Help Dutch (Version: 2009.0729.2226.38498)
CCC Help English (Version: 2009.0729.2226.38498)
CCC Help Finnish (Version: 2009.0729.2226.38498)
CCC Help French (Version: 2009.0729.2226.38498)
CCC Help German (Version: 2009.0729.2226.38498)
CCC Help Greek (Version: 2009.0729.2226.38498)
CCC Help Hungarian (Version: 2009.0729.2226.38498)
CCC Help Italian (Version: 2009.0729.2226.38498)
CCC Help Japanese (Version: 2009.0729.2226.38498)
CCC Help Korean (Version: 2009.0729.2226.38498)
CCC Help Norwegian (Version: 2009.0729.2226.38498)
CCC Help Polish (Version: 2009.0729.2226.38498)
CCC Help Portuguese (Version: 2009.0729.2226.38498)
CCC Help Russian (Version: 2009.0729.2226.38498)
CCC Help Spanish (Version: 2009.0729.2226.38498)
CCC Help Swedish (Version: 2009.0729.2226.38498)
CCC Help Thai (Version: 2009.0729.2226.38498)
CCC Help Turkish (Version: 2009.0729.2226.38498)
CCleaner (Version: 3.14)
CleanMem (Version: v2.3.1)
CyberLink PowerDVD 8 (Version: 8.0.3524.50)
Defraggler (Version: 2.08)
Dev-C++ 5 beta 9 release (4.9.9.2)
DFOLauncher
ESET Online Scanner v3
eSobi v2 (Version: 2.0.4.000274)
ffdshow [rev 3154] [2009-12-09] (Version: 1.0)
Fighter Factory Classic (Version: 1.2.0.2010)
Fighter Factory Ultimate (Version: 2.6.0.2010)
Fraps (remove only)
Game Booster 3 (Version: 3.2)
GGPO (Version: 0.29.1)
GIMP 2.6.11 (Version: 2.6.11)
Gpg4win (2.1.0-rc2) (Version: 2.1.0-rc2)
GraphicsGale FreeEdition version 1.93.17
Identity Card (Version: 1.00.3003)
ImgBurn (Version: 2.5.5.0)
IrfanView (remove only) (Version: 4.28)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ 7 Update 1 (64-bit) (Version: 7.0.10)
Java™ SE Development Kit 7 Update 1 (64-bit) (Version: 1.7.0.10)
Junk Mail filter update (Version: 14.0.8117.416)
LAME v3.98.3 for Audacity
Launch Manager (Version: 3.0.02)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
MapleStory
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
MIT/GNU Scheme (Version: 9.0.1)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSVCRT (Version: 14.0.1468.721)
MyWinLocker (Version: 3.1.76.0)
Nexon Game Manager
Norton Online Backup (Version: 1.2.0.36)
Notepad++ (Version: 5.9.6.1)
NTI Backup Now 5 (Version: 5.1.2.628)
NTI Backup Now Standard (Version: 5.1.2.628)
NTI Media Maker 8 (Version: 8.0.12.6630)
Pando Media Booster (Version: 2.3.5.9)
PFPortChecker 1.0.39 (Version: 1.0.39)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30095)
Revo Uninstaller 1.93 (Version: 1.93)
SUPERAntiSpyware (Version: 5.0.1108)
tools-linux (Version: 8.4.4.14247)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VMware Player (Version: 3.1.2.14247)
Watson (Version: 1.0.0)
Welcome Center (Version: 1.00.3010)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
WinMount V3.4.1020 (Version: 3.4.1020)
WinRAR archiver
YouTube Downloader 3.4

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 2812.05 MB
Available physical RAM: 1934.78 MB
Total Pagefile: 7028.2 MB
Available Pagefile: 5693.74 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.14 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:136.95 GB) (Free:63.56 GB) NTFS

========================= Users: ========================================

User accounts for \\ARPEE

__vmware_user__ Administrator Guest
Mist Vargas RPee


**** End of log ****


FSS:

Farbar Service Scanner Version: 17-01-2012 00
Ran by RPee (administrator) on 17-01-2012 at 21:41:00
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2009-07-13 19:09] - [2009-07-13 20:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll
[2009-07-13 19:09] - [2009-07-13 20:40] - 0703488 ____A (Microsoft Corporation) 4992C609A6315671463E30F6512BC022

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-13 18:36] - [2009-07-13 20:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe
[2009-07-13 18:39] - [2009-07-13 20:39] - 1598976 ____A (Microsoft Corporation) 787898BF9FB6D7BD87A36E2D95C899BA

C:\Windows\System32\wscsvc.dll
[2011-02-09 21:06] - [2010-12-21 01:16] - 0097280 ____A (Microsoft Corporation) 8F9F3969933C02DA96EB0F84576DB43E

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2009-07-13 19:36] - [2009-07-13 20:41] - 2418176 ____A (Microsoft Corporation) 38340204A2D0228F1E87740FC5E554A7

C:\Windows\System32\qmgr.dll
[2009-07-13 18:46] - [2009-07-13 20:41] - 0848384 ____A (Microsoft Corporation) 7F0C323FE3DA28AA4AA1BDA3F575707F

C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2009-07-13 18:49] - [2009-07-13 20:40] - 0175104 ____A (Microsoft Corporation) 8C57411B66282C01533CB776F98AD384

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 24
Out of date Java installed!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Avira Antivir avgnt.exe
Avira Antivir avguard.exe
``````````End of Log````````````



#4 Broni

Broni

    The Coolest BC Computer


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Posted 18 January 2012 - 11:52 AM

I still need Malwarebytes log.
Run it from normal not safe mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Ricepigeon

Ricepigeon
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Posted 19 January 2012 - 04:27 PM

Malwarebytes scan completed, results:

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.19.01

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
RPee :: ARPEE [administrator]

1/19/2012 12:16:51 AM
mbam-log-2012-01-19 (00-16-51).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 475239
Time elapsed: 1 hour(s), 44 minute(s), 10 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



#6 Broni

Broni

    The Coolest BC Computer


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Posted 19 January 2012 - 05:12 PM

So far I don't see anything malicious.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

My Website

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#7 Ricepigeon

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Posted 22 January 2012 - 05:39 AM

scan results:

C:\RP\mugen\chars\WIP-Next\YouTubeDownloaderSetup265.exe a variant of Win32/Toolbar.Widgi application deleted - quarantined
C:\Users\RPee\Documents\registrybooster.exe Win32/RegistryBooster application deleted - quarantined
C:\Users\RPee\Documents\YouTubeDownloaderSetup34.exe a variant of Win32/Toolbar.Widgi application deleted - quarantined
C:\Users\RPee\Downloads\YouTubeDownloaderSetup265.exe a variant of Win32/Toolbar.Widgi application deleted - quarantined



#8 Broni

Broni

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Posted 22 January 2012 - 03:22 PM

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

=============================================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current (including Service Pack 1 installation and updating Internet Explorer to version 9!!!)

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) weekly.

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

11. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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