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Firefox acting weird, and getting lots of trojan alerts


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10 replies to this topic

#1 rye_encoke

rye_encoke

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  • 24 posts
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  • Local time:01:53 PM

Posted 17 January 2012 - 07:34 PM

So this happened today. Firefox started acting weird and would stop responding for a few seconds every time I changed websites, or opened a new tab. I also started getting trojan alerts...specifically trojan.JS.Agent.EXP alerts.

I run windows 7 home, firefox latest version, and rogers online protection.

The alerts say the trojan is in C:\Windows\Temp\tmp*******\tmp******


It has alerted on more than a hundred of these now. Not sure if they are real or not. Rogers scan found nothing. Malwarebytes found nothing. When I turn my rogers online protection off, I stop getting the alerts (obviously) and my Firefox runs perfectly. Ran a scan using Microsoft Security Essentials and found nothing.

So is this a problem with Rogers Online Protection? I have no problems just not using it anymore as long as I can get some sort of replacement for it, something running in the background to keep viruses out...free would be best. I obviously need some protection and have heard of things like AVG, but wonder if the Microsoft Security Essentials and Malwarebytes is enough or are they able to run together?

Again, any help/info would be greatly appreciated, even if it is just directing me to the right thread here in the forums.

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#2 Broni

Broni

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Posted 17 January 2012 - 08:29 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 rye_encoke

rye_encoke
  • Topic Starter

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  • Local time:01:53 PM

Posted 17 January 2012 - 09:52 PM

From Security check

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Adobe Flash Player 11.1.102.55
Adobe Reader X (10.1.2)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Malwarebytes' Anti-Malware mbamservice.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
``````````End of Log````````````





From Farbar

Farbar Service Scanner Version: 17-01-2012 00
Ran by warren (administrator) on 17-01-2012 at 21:38:18
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



From MiniToolBox


MiniToolBox by Farbar Version: 18-01-2012
Ran by warren (administrator) on 17-01-2012 at 21:39:07
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : warren-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 54-04-A6-BF-00-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1c6f:aa62:5dcb:8b5e%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : January-17-12 8:16:48 PM
Lease Expires . . . . . . . . . . : January-24-12 8:16:48 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 257164454
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-72-6A-AF-54-04-A6-BF-00-FF
DNS Servers . . . . . . . . . . . : 64.71.255.198
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C509F401-6925-46A9-BA1D-47E12A711FDE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:18c4:6bd:518d:b1da(Preferred)
Link-local IPv6 Address . . . . . : fe80::18c4:6bd:518d:b1da%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: dns.rnc.net.cable.rogers.com
Address: 64.71.255.198

Name: google.com
Addresses: 74.125.115.106
74.125.115.147
74.125.115.103
74.125.115.99
74.125.115.104
74.125.115.105


Pinging google.com [74.125.113.105] with 32 bytes of data:
Reply from 74.125.113.105: bytes=32 time=45ms TTL=53
Reply from 74.125.113.105: bytes=32 time=45ms TTL=53

Ping statistics for 74.125.113.105:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 45ms, Average = 45ms
Server: dns.rnc.net.cable.rogers.com
Address: 64.71.255.198

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=71ms TTL=53
Reply from 209.191.122.70: bytes=32 time=66ms TTL=53

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 71ms, Average = 68ms
Server: dns.rnc.net.cable.rogers.com
Address: 64.71.255.198

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...54 04 a6 bf 00 ff ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.10 10
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.10 266
192.168.0.10 255.255.255.255 On-link 192.168.0.10 266
192.168.0.255 255.255.255.255 On-link 192.168.0.10 266
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.10 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.10 266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 58 ::/0 On-link
1 306 ::1/128 On-link
11 58 2001::/32 On-link
11 306 2001:0:4137:9e76:18c4:6bd:518d:b1da/128
On-link
12 266 fe80::/64 On-link
11 306 fe80::/64 On-link
11 306 fe80::18c4:6bd:518d:b1da/128
On-link
12 266 fe80::1c6f:aa62:5dcb:8b5e/128
On-link
1 306 ff00::/8 On-link
11 306 ff00::/8 On-link
12 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/17/2012 08:18:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
Element not found. (HRESULT : 0x80070490) (0x80070490)

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog

Details:
The content index database is corrupt. (HRESULT : 0xc0041800) (0xc0041800)

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.

Details:
0x%08x (0xc0041800 - The content index database is corrupt. (HRESULT : 0xc0041800))


System errors:
=============
Error: (01/17/2012 08:17:32 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error:
%%1056

Error: (01/17/2012 08:17:08 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (01/17/2012 08:17:02 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (01/17/2012 08:17:02 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (01/17/2012 08:16:47 PM) (Source: Service Control Manager) (User: )
Description: The Htsysm service failed to start due to the following error:
%%2

Error: (01/17/2012 06:37:53 PM) (Source: DCOM) (User: )
Description: {1F87137D-0E7C-44D5-8C73-4EFFB68962F2}

Error: (01/17/2012 05:50:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (01/17/2012 05:34:07 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (01/17/2012 05:33:43 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
StarOpen

Error: (01/17/2012 05:33:32 PM) (Source: Service Control Manager) (User: )
Description: The Htsysm service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (01/17/2012 08:18:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service)(User: )
Description: Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/17/2012 08:17:02 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
Element not found. (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index database is corrupt. (HRESULT : 0xc0041800) (0xc0041800)

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service)(User: )
Description: Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service)(User: )
Description: Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
4700

Error: (01/17/2012 08:17:00 PM) (Source: Windows Search Service)(User: )
Description: Details:
0x%08x (0xc0041800 - The content index database is corrupt. (HRESULT : 0xc0041800))


=========================== Installed Programs ============================

Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Age of Empires Online (Version: 1.0.0000.129)
Age of Mythology Gold (Version: 1.0)
Akamai NetSession Interface
Akamai NetSession Interface Service
Allods Online 2.0.06.65.1 (Version: 2.0.06.65.1)
AMD APP SDK Runtime (Version: 10.0.831.4)
AMD Catalyst Install Manager (Version: 3.0.855.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.61109.2218)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.12.5.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.1109.2212.39826)
Catalyst Control Center Graphics Previews Common (Version: 2011.1109.2212.39826)
Catalyst Control Center InstallProxy (Version: 2011.1109.2212.39826)
ccc-utility64 (Version: 2011.1109.2212.39826)
CCC Help English (Version: 2011.1109.2211.39826)
CCleaner (Version: 3.14)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
CrimeCraft (Version: 0.25.06.91089)
DAEMON Tools Pro (Version: 4.41.0315.0262)
DragonNest
Eden Eternal
Enhanced Multimedia Keyboard Solution (Version: 1.0.9.2)
File Splitter and Joiner (FFSJ v3.3)
Futuremark SystemInfo (Version: 4.0.0.0)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
HP Picasso Media Center Add-In (Version: 9.1.7.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Junk Mail filter update (Version: 14.0.8117.416)
Luvinia (Version: 1010022)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML4 Parser (Version: 1.0.0)
Nexon Game Manager
NVIDIA PhysX (Version: 9.10.0513)
Pando Media Booster (Version: 2.6.0.1)
Picasa 3 (Version: 3.8)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek Ethernet Controller Driver (Version: 7.45.516.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6402)
RealUpgrade 1.1 (Version: 1.1.0)
RPS CRT (Version: 9.0.49)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
WinRAR 4.10 beta 5 (64-bit) (Version: 4.10.5)

========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 8173.21 MB
Available physical RAM: 6403.38 MB
Total Pagefile: 16344.62 MB
Available Pagefile: 14225.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.61 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:833.13 GB) NTFS

========================= Users: ========================================

User accounts for \\WARREN-PC

Administrator Guest warren


**** End of log ****



From Malwarebytes


Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.18.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
warren :: WARREN-PC [administrator]

Protection: Disabled

17/01/2012 9:39:51 PM
mbam-log-2012-01-17 (21-39-51).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 173414
Time elapsed: 1 minute(s), 3 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



from aswMBR


aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-17 21:41:26
-----------------------------
21:41:26.892 OS Version: Windows x64 6.1.7601 Service Pack 1
21:41:26.893 Number of processors: 4 586 0x2A07
21:41:26.893 ComputerName: WARREN-PC UserName: warren
21:41:27.954 Initialize success
21:42:08.262 AVAST engine defs: 12011701
21:42:15.682 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
21:42:15.684 Disk 0 Vendor: Hitachi_HDS721010DLE630 MS2OA5R0 Size: 953869MB BusType: 11
21:42:15.692 Disk 0 MBR read successfully
21:42:15.695 Disk 0 MBR scan
21:42:15.743 Disk 0 Windows 7 default MBR code
21:42:15.745 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
21:42:15.769 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 953767 MB offset 206848
21:42:15.786 Service scanning
21:42:16.168 Service MpNWMon C:\Windows\system32\DRIVERS\MpNWMon.sys **LOCKED** 32
21:42:16.726 Modules scanning
21:42:16.736 Disk 0 trace - called modules:
21:42:16.808 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
21:42:16.813 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007dc7060]
21:42:16.818 3 CLASSPNP.SYS[fffff880019d043f] -> nt!IofCallDriver -> [0xfffffa80077ae520]
21:42:16.824 5 ACPI.sys[fffff88000f237a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa80077ac680]
21:42:19.651 AVAST engine scan C:\Windows
21:42:21.934 AVAST engine scan C:\Windows\system32
21:43:30.431 AVAST engine scan C:\Windows\system32\drivers
21:43:37.023 AVAST engine scan C:\Users\warren
21:45:04.710 AVAST engine scan C:\ProgramData
21:45:21.354 Scan finished successfully
21:45:31.632 Disk 0 MBR has been saved successfully to "C:\Users\warren\Desktop\MBR.dat"
21:45:31.665 The log file has been saved successfully to "C:\Users\warren\Desktop\aswMBR.txt"

#4 rye_encoke

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Posted 17 January 2012 - 09:55 PM

I should point out that I have removed the Rogers Internet Protection service and have had no problems since. I did this, even without waiting for help, because the alerts for trojans were literally popping up every 2 seconds and I could do nothing. Simply turning the protection off didn't seem to work, so I deleted it and that worked.

#5 Broni

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Posted 18 January 2012 - 11:50 AM

Very well then.
You have MSE running so you couldn't be running two AV programs anyway.

I don't see anything malicious in your logs, but just to finish what we started....

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#6 rye_encoke

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Posted 18 January 2012 - 01:09 PM

No threats were found and no log produced.

#7 Broni

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Posted 18 January 2012 - 01:13 PM

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#8 rye_encoke

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Posted 18 January 2012 - 01:39 PM

Okay did all that, thanks very much. Couple quick questions...

Was I ever infected or was it simply the rogers online protection throwing a hissy fit?

I have read that I should have an antivirus, firewall and antispyware at all times.
-- is the microsoft security essentials a good enough antivirus or should I run avg instead...I have heard good and bad things about both
-- is the built in windows firewall good enough or should I look for something else
-- I was told to use superantispyware for anti spyware, but notice it is not on the list in the forum here: http://www.bleepingcomputer.com/forums/topic405.html should I not use it and choose something from the list instead

#9 Broni

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Posted 18 January 2012 - 01:44 PM

Possibly there was something in temporary files but we cleaned those.

As for your questions..
1. Yes.
2. Yes.
3. Superantispyware is a very good program and you can use it along with MBAM as a double check.

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#10 rye_encoke

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Posted 18 January 2012 - 01:56 PM

Excellent, very excellent.

Thanks for your time and amazingly quick response. I have no more questions or concerns and it is great to know that if in the future I do have more problems, there is somewhere safe to come to for help.

#11 Broni

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Posted 18 January 2012 - 01:58 PM

You're very welcome Posted Image

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