Here is my problem in a nutshell: I'm trying to run ComboFix in safe mode (the computer crashes after a few minutes in normal mode), and ComboFix is telling me that TrendMicro antivirus and Windows Security Center are running, even they don't appear to be (I disabled Windows Security Center as indicated on the tutorials on this site, and Task Manager doesn't show any Trend Micro processes or services to be running). My first question is whether it is safe to run ComboFix at this point (is it possible that the programs really aren't running); if not, how do I disable these programs even though they both appear to be disabled? The full version of my problem is below.
My Windows 7 PC was infected with the System Check virus. I ran MalwareBytes and then a root killer (that didn't find anything) and unhid all hidden icons, etc. At first, the computer seemed to be running normally; then, it started crashing - I'd get a BSOD with a Windows stop error. I tried doing a system restore, but that didn't help. Now, if I boot into normal mode, I get the BSOD/stop error after a few minutes, even if I don't do anything on the computer. One of the computer techs at my university recommended that I run ComboFix (I have the tutorial open on my laptop), then MalwareBytes, then a full anti-virus scan (all in safe mode). My question is whether you would suggest this route or another, and how do I safely run ComboFix with the problem noted above? Any help would be greatly appreciated. Thank you.
Edited by Queen-Evie, 17 January 2012 - 07:54 PM.
moved from Windows 7 to Am I Infected