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C:\WINDOWS is Empty


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#1 36P

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Posted 17 January 2012 - 02:38 PM

I originally posted in the "am I infected" forum, and after trying a few different items was told to post my question here. Original Thread: http://www.bleepingcomputer.com/forums/topic437540.html

Basically what is going on is when I try to go into my Windows directory, it hangs for a few seconds like it is thinking about opening up the folder, and then it will open it up and nothing is displayed. I have made sure all the proper settings are set as far as visibility of system files, hidden files, etc... and I am still unable to view any files. When I right click on C:\Windows folder and go to properties, it lists as 0 bytes, 0 Files, 0 Folders, yet if I go directly to a known folder housed within the windows directory, it will open up just fine, for example, C:\Windows\System32 will open up, but when I try to go back Up 1 level, it still shows nothing. The results are the same when trying in safe mode, and also when viewing through command prompt, and safe mode with command prompt. I tried running the uhide utility, I tried a few suggestions on registry changes, nothing works. I have scanned the system and nothing is coming up in any virus or malware scans. I attempted to run the SFC /scannow with no luck, I was eventually able to get it to run about 99% through before stopping and asking for CD2 which I don't have. I also tried every suggestion I could find on the web to get SFC to run all the way through.

If anyone has ever seen anything like this or can think of anything else I can try, I would greatly appreciate the help. This entire problem was discovered while trying to run a windows update that would not finish without failing. I have also tried doing system restore to a previous date. I tried multiple dates and none of the restores would work.Attached File  NoWinFiles.JPG   25.65KB   3 downloads

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#2 hamluis

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Posted 17 January 2012 - 02:48 PM

Run the appropriate hard drive diagnostic?

Louia

#3 cryptodan

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Posted 17 January 2012 - 03:21 PM

What happens when you load up command prompt via Start > All Programs > Accessories > Command Prompt and type the following:

cd c:\windows

dir /p

You should get output like this:

C:\Users\cryptodan>cd c:\windows

c:\Windows>dir /p
Volume in drive C has no label.
Volume Serial Number is 7849-8460

Directory of c:\Windows

2012-01-17 17:53 <DIR> .
2012-01-17 17:53 <DIR> ..
2009-07-14 05:32 <DIR> addins
2009-07-14 03:20 <DIR> AppCompat
2011-08-22 02:40 <DIR> AppPatch
2010-11-20 05:24 71,168 bfsvc.exe
2009-07-14 05:32 <DIR> Boot
2009-07-14 05:32 <DIR> Branding
2011-03-24 06:48 <DIR> CSC
2009-07-14 05:32 <DIR> Cursors
2011-03-24 01:27 <DIR> debug
2009-07-14 05:32 <DIR> diagnostics
2009-07-14 05:37 <DIR> DigitalLocker
2011-08-08 03:03 271,500 DirectX.log
2012-01-17 17:45 <DIR> Downloaded Program Files
2011-03-24 06:51 1,774 DtcInstall.log
2012-01-17 17:02 <DIR> ehome
2011-08-08 03:05 <DIR> en
2009-07-14 05:37 <DIR> en-US
Press any key to continue . . .


If it were truly empty you wouldn't be able to boot up.

#4 36P

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Posted 17 January 2012 - 04:41 PM

I had tried to run the hard drive diags last week with no luck, I went ahead and tried again now, and it ran through, found a few items and was able to recover them, everything appears normal now and the update was able to go through finally.. Thanks

#5 hamluis

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Posted 17 January 2012 - 04:54 PM

You probably ran chkdsk /r, which is a file system tool.

Sometimes, file system problems result from deterioration of the hard drive...so I would run the appropriate diagnostic available at the website of the hard drive manufacturer...before I breathed a sigh of relief. Long test, not short.

Louis

#6 cryptodan

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Posted 17 January 2012 - 05:00 PM

Can you please perform the steps in my post above?




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