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#1 w8tn4him


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Posted 17 January 2012 - 01:15 PM

I have an HP laptop. It got the win 7 spyware virus, and we thought we got it out and tried to put norton in it. But it froze twice. After turning it off twice, it began doing system repair. So I tried restoring it, but every time it finalized, it said, "We're sorry, we cannot complete the restoration." I've tried to restore it 9 times and looked up different ways to fix it. The only option I can see, is to factory restore it...but I really don't want to do that unless I have to. Please help!!!

Edited by Orange Blossom, 17 January 2012 - 02:10 PM.
Moved to AII. ~OB

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#2 boopme


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Posted 17 January 2012 - 04:43 PM

Does it boot up at all?
Have you tried starting in Safe mode with Netwoking and then running tools? You didn't say your Operating System.

Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
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