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computer freezes and crashs


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#1 shilo2

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Posted 17 January 2012 - 01:07 PM

have windows 7 home prem,it freezes up lately,just did it to me.
when i tried to restart it froze on screen for motherboard and wouldnt go farther.i turned switch off in back nothing stops there.so i took cmos battery out tried again and it started.
scanned with malwarebytes showed nothing,any help would be appreciated

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#2 noknojon

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Posted 17 January 2012 - 03:02 PM

.so i took cmos battery out tried again and it started.

Hi -
Did you actually replace the battery, or just reseat it
If you did not replace it, please do this first.
Can you start in Safe Mode without any problems, or is there a Freeze there also ??

Thank You -

#3 shilo2

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Posted 17 January 2012 - 05:09 PM

i just reseated it and there doesn't seem to be much freezing in safe mode.it freezes but i dont know if its because im in safe mode.

#4 LucheLibre

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Posted 17 January 2012 - 08:22 PM

I suggest some basic hardware tests first.

Also, please include your computers manufacturer and model number.

Use MemTest86+ to test your memory for failure.

  • Download the latest version of the Pre-Compiled Bootable ISO (.zip).
  • Locate the file you downloaded, right-click it and select Extract All. Check the box for Show extracted files when complete. Click Extract.
  • Burn the ISO file to a CD. Follow the instructional link if this is new to you.
  • Boot the affected computer from the CD. Repeatedly pressing F9 or F12 right after the computer is turned on is the most common way to bring up the 'boot device' menu. Choose the CD/DVD option and press Enter.
  • Memtest86+ will begin testing automatically and is designed to repeat its tests continuously. It is recommended that you allow the program to complete at least 7 'passes' before declaring the memory error-free.
    • Note: These tests can be very lengthy, often lasting many hours.
  • If Memtest finds an error, it will list it in red. There is no need to continue that test if an error is found. You may either press Esc to reboot or you may simply turn the computer off.
  • If there are errors and you are comfortable working inside the computer, begin narrowing down the error result by removing every stick of RAM except for the one closest to the CPU. Begin step #4 again. After the test, shut the computer down, remove the RAM stick, put the next one in its place, and retest. Repeat this pattern for each RAM stick.
  • Report your findings in your next reply.

====================================================


Perform diagnostics on your hard drive.

  • If you can log into Windows:

    • Click the Start Orb and type in "device manager." In the search results, double-click device manager.
    • Double-click Disk Drives. The first drive listed is most likely the one you want to test.
    • Take note of its manufacturer (Samsung, Western Digital (WD), Seagate (ST), Toshiba, Hitachi, etc.)
      • If are still uncertain about your hard drive's manufacturer, include what you see there in your next reply and await further instructions.
    • Use this thread to download the appropriate diagnostic tool.
    • If you are unsure what to download or how to proceed, use SeaTools for Windows. Carefully read and follow the procedure given on that page.
  • If you cannot log into Windows & do not know your hard drive's manufacturer:

    • If you haven't already, include your computer's manufacturer and model number in your next reply.
    • Use SeaTools for DOS. Carefully read and follow the procedure given on that page.
  • Whatever program you use, direct it to perform a 'short-test'. If it passes, perform a 'long-test'. This will likely take a few hours.
  • Report the results in your next reply.

=============================================================

Edited by LucheLibre, 17 January 2012 - 08:23 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#5 shilo2

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Posted 19 January 2012 - 07:09 AM

Can,t do much I got bsod every time I boot up.used windows recovery disc started up but can't do anything.right now got a black screen and no response.where to go from here?

#6 shilo2

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Posted 25 January 2012 - 08:25 PM

you can end topic was the hard drive got it replaced up and running again thank you all for the help




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