Posted 17 January 2012 - 08:06 AM
Hello -- my brand new XPS 15 with Windows 7 and McAfee is infected with malware. The symptom is a browser window will automatically open randomly and redirect me to some strange site, like "s4.histats.com", "7v7a.com", "forex-brokers.com", etc. I've put each in my hosts file to prevent this but I still would like to remove the malware.
I've already downloaded or run many antivirus software packages including Kaspersky 2012, Eset, Ad-Aware, Spybot, Malwarebytes and some of the custom-written apps from this site. Each one either does not detect anything or reports a different name or type of malware/virus: MBAM calls it "Trojan.Agent" and "Malware.Trace" and can't remove it upon numerous reboots, Kaspersky calls it "Trojan.Spy.HTML.Fraud", Eset calls it "Variant of Worm/Ainslot.aa" and can't remove it. Nothing seems to work. In each case I can run a bunch of tools and things appear better in Safe Mode but after restarting into "regular" mode I see the random browser window try to open and new scans with MBAM show the malware is back. The worst part is my paid installation of McAfee doesn't report a $*#% thing.
During one scan I think Kaspersky found a trojan in my inbox, so I deleted my inbox and uninstalled Thunderbird, and even that didn't work, so here I am.
Saying you guys are busy is probably the understatement of the year but I am stuck. I wanted to fix this on my own and I still have one bullet in the gun where I can wipe the disk and start over but I'd rather not as I would need to back up several gigs of personal stuff first, then of course put all that stuff back -- and those files may be infected, too. If you can help me out I would sincerely appreciate it.