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Multiple Malware Infections now Networking Problems

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#1 VA_Tim


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Posted 17 January 2012 - 07:08 AM

*** This topic has been moved to this forum per direction from cyberdan ***

The original post can be found HERE

Attempted to generate DDS and GMER logs but both programs failed to run. DDS would hang the computer after about 15 minutes (approximately 50-75% complete). GMER would start but generated an error message (screen capture attached) and then would not allow the proper selection of check boxes (several of them were grayed out).

Original Post from the other forum follows:

*************** Original Post ************
Recently removed several viruses from a Dell Dimension 5150/E510 desktop computer running Windows XP Media Center edition (SP2). The computer is wired to a LinkSys WAP. The computer has the latest version of Norton Security Suite running and periodically has scans using Malwarebytes, however neither would run given the viruses on the computer. The problems started when the user opened one of the ".zip" attachments in the phishing emails (like the UPS delivery notification ones).

The final removal step performed was using a McAfee tool called "Stinger". Stinger found found and removed the W32/Autorun.worm.bev virus and the FakeAlert-Rena.p trojan. After it did, subsequent scans with both Norton and McAfee showed the computer was clean, however the computer would no longer connect to the network. Troubleshooting revealed that IPCONFIG would not run. It returned "An internal error occurred. The request is not supported." I tried removing and reinstalling the driver for the network adapter, resetting TCPIP and WINSOCK, manually starting the networking services, but nothing worked.

Running Farbar Service Scanner yields the results listed below. Any help or ideas would be truly appreciated. I thought I was fairly computer/network savvy until this!

FSS.txt log
Farbar Service Scanner
Ran by XXX (administrator) on 16-01-2012 at 13:51:28
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal

Internet Services:
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.

Connection Status:
Localhost is blocked.
LAN connected.
Attempt to access Google IP returned error: Other errors
Attempt to access Yahoo IP returend error: Other errors

File Check:
[2005-08-16 05:18] - [2006-05-19 07:59] - 0111616 ____A (Microsoft Corporation) EF545E1A4B043DA4C84E230DD471C55F

[2008-07-08 18:35] - [2008-08-14 04:51] - 0138368 ____A (Microsoft Corporation) 55E6E1C51B6D30E54335750955453702

[2005-08-16 05:18] - [2004-08-10 06:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
[2005-08-16 05:18] - [2004-08-10 06:00] - 0074752 ____A () A158F04E4606F6D157561DCD1E46C0DF

[2005-08-16 05:18] - [2008-02-20 00:32] - 0045568 ____A (Microsoft Corporation) AAC8FFBFD61E784FA3BAC851D4A0BD5F

[2005-08-16 05:18] - [2004-08-10 06:00] - 0014336 ____A (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716

[2005-08-16 05:18] - [2009-02-09 05:20] - 0399360 ____A (Microsoft Corporation) 01095FEBF33BEEA00C2A0730B9B3EC28

[2005-08-16 05:18] - [2009-02-06 12:14] - 0110592 ____A (Microsoft Corporation) 37561F8D4160D62DA86D24AE41FAE8DE

Extra List:
fssfltr(16) Gpc(6) IPSec(23) NetBT(24) PSched(25) SYMTDI(17) Tcpip(22)

**** End of log ****

Attached Files

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#2 HelpBot


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Posted 23 January 2012 - 07:10 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/438534 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot


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Posted 28 January 2012 - 07:15 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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