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Desk Top icons missing after removal of Antivirus 2012


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18 replies to this topic

#1 56whbq

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Posted 17 January 2012 - 03:12 AM

MOD EDIT: Moved to Am I Infected

I just removed (hopefully)Vista Antivirus 2012 from my laptop....The desk top icons are all there when the computer is in safe mode but when I boot up normally the desk top comes up but there are no icons showing. Shortly after i boot up it acts like the desk top items are going to come up but they never do.

Edited by boopme, 17 January 2012 - 09:02 PM.


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#2 narenxp

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Posted 17 January 2012 - 03:59 AM

Can you right click on the desktop? If yes go to VIEW and select SHOW desktop icons

if that doesnt work

Launch my computer.On top click on Organize-folders and search options

Click on View tab

Checkmark-Show hidden files and folders and click ok

Is your desktop icons visible now?
Is your startmenu empty too?

Let me know

Edited by narenxp, 17 January 2012 - 04:00 AM.


#3 56whbq

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Posted 17 January 2012 - 12:20 PM

Thanks for your help....my problem is along with the desktop icons the entire task bar is missing also on normal start up. this includes the start menu...the entire desktop screen is blank...but not in safe mode....everything is there in safe mode....is there something I can do in safe mode? How about bringing up task manager with a normal boot?

#4 narenxp

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Posted 17 January 2012 - 01:36 PM

What happens when you press

Ctrl+Alt+Del key

that should bring up the task manager

Edited by narenxp, 17 January 2012 - 01:36 PM.


#5 56whbq

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Posted 17 January 2012 - 05:44 PM

Yes, when I press Ctrl Alt Del it does bring up task manager

#6 narenxp

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Posted 17 January 2012 - 06:16 PM

Click on

File-New task and type

explorer and click ok

What happens now?

#7 56whbq

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Posted 17 January 2012 - 08:09 PM

A box appears below and says "Create New Task" under the word "Task" then on the other side of the box it says "Status" underneath it says running....down at the bottom it gives three options boxes. End Task, switch to, or new task. I tried it twice...nothing happens

#8 narenxp

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Posted 17 January 2012 - 08:15 PM

Click on processes tab

if explorer.exe runs -select it-Click on END PROCESS

Now click on FILE-NEW TASK and type

explorer and click ok

If that doesnt work type this in the BOX

C:

and click ok

Let me know if you can navigate to C drive.

#9 56whbq

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Posted 17 January 2012 - 08:18 PM

O.K....THANK YOU!!!!!....gonna give it a try right now

#10 56whbq

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Posted 17 January 2012 - 08:26 PM

went to task manager, processes, found explorer exe, highlighted it then at the bottom selected END PROCESS....Then went to FILE, NEW TASK and typed explorer and clicked ok. but nothing happened....gonna try again

#11 56whbq

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Posted 17 January 2012 - 08:31 PM

Same thing...nothing happened....little circle just keeps going around and around and it says "Windows Task Manager - (Not responding)"
Only this time I noticed when I went to processes and ended process on explorer exe there were some additions to the processes list that just popped up

#12 56whbq

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Posted 17 January 2012 - 08:53 PM

The additional list of things on the processes page turned out to be 3 taskmgr.exe under image name

#13 narenxp

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Posted 17 January 2012 - 09:30 PM

Boot the PC into safemode with networking

Please download GMER from here

http://www2.gmer.net/download.php

Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)

If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
Now click the Scan button. If you see a rootkit warning window, click OK.
When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
Click the Copy button and paste the results into your next reply.


Download

http://public.avast.com/~gmerek/aswMBR.exe

Launch it, allow it to download latest Avast! virus definitions(in your case ignore it)

Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here

Good luck

#14 56whbq

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Posted 18 January 2012 - 12:58 AM

downloaded the GMER and ran the scan....about 10 minutes into the scan the computer shut itself off...feels hot in upper left hand side underneath laptop...should I let it cool down awhile and try the scan again?

#15 narenxp

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Posted 18 January 2012 - 02:31 AM

Download

http://support.kaspersky.com/downloads/utils/tdsskiller.exe

Launch it,click on SCAN,post the log

Skip gmer and continue with avast scan

Post both the logs




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