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Windows error 0xc8000222 when trying to run Windows Updates/MS Security Essentials


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8 replies to this topic

#1 number1redcat

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Posted 16 January 2012 - 01:14 AM

I have tried to resolve using Malwarebytes - nothing was detected.
I have tried to manually update the MS Sec Essentials database - it will not run the update.
Windows Updates won't run as it says the services aren't running - BITS & Windows update services both say they are running under Services.

I also tried the TDSS rootkiller repair - (have attached the log)
This is a DHCP system - there are no manual DNS entries (I have checked).
There are no extranesous entries in the hosts file.

I know I'm infected somewhere & I could really use an expert's help. :)

Attached Files



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#2 HelpBot

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Posted 22 January 2012 - 01:15 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

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#3 number1redcat

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Posted 22 January 2012 - 01:03 PM

The original issue of not being able to update Microsoft Security essentials seems to have resolved itself. Not sure why - I had tried to manually update and it appeared to fail. However yesterday, I was able to successfully able to update the tool & database.

Now, I am unable to run Windows Updates (still). I get an error that the service are not started and a reboot may help. I have rebooted and am still unable to run Windows updates. The BITS & Winodws Updater service are both running.

The system came pre-loaded with the OS and I did not receive a system recovery disk.

Re-run logs are attached.

Attached Files



#4 nasdaq

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Posted 23 January 2012 - 11:07 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please post the logs for my review.

#5 number1redcat

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Posted 23 January 2012 - 08:17 PM

logs attached.

Attached Files



#6 nasdaq

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Posted 24 January 2012 - 10:52 AM

Try these fixes.

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

===

You cannot install some updates or programs
http://support.microsoft.com/kb/822798

===

Troubleshoot problems with installing updates
http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates
===

If all fails you can get Microsoft support here.
https://support.microsoftsecurityessentials.com/Default.aspx?&st=1&wfxredirect=1

Select one of the options and follow the prompt.

Keep me posted.

#7 nasdaq

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Posted 27 January 2012 - 09:58 AM

Are you still with me.

Your problem is being reported by many users on the forums.

We are trying to figure it out.
Can you please run this tool as indicated below. (Download it again if you did not keep the tool)

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#8 number1redcat

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Posted 29 January 2012 - 07:21 PM

I did reset my Windows Update Components (as listed) but that did not resolve - it also told me the path redirection error as noted above, but no help on how to correct this. I also ran the Windows Update troubleshooter with the same result.

After looking at the Event Viewer logs, I found an error that the path was being redirected for the C:\Windows\SoftwareDistribution\DataStore
folder, which was causing the failure.

My Updates started running after doing this: (folders will be recreated)
Deleting everything under: C: \Windows\SoftwareDistribution
I rebooted after this.

Next time I tried to run Windows updates, they ran completely. My MS Security Essentials & Windows updates have been running for a couple of days now, so I'm hoping this resolved my issues. :)

Maybe this will help someone else.

#9 nasdaq

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Posted 30 January 2012 - 09:46 AM

Thank you for the feedback.

We will try this on of topics were this problem is present.
===

While I have your attention.

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===




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