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i am receiving norton warnings of tideserv activity, and my google searches are redirecting


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15 replies to this topic

#1 the_tone

the_tone

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Posted 15 January 2012 - 06:19 PM

I am getting norton warnings that there is tideserv activity, tideserv activity 2, and my google searches sometimes redirect.

norton warning: "Threat requiring manual removal detected: System infected: Tideserv Activity2


I have twice removed XPinternetsecurity2012.
after the first removal I lost access to all .exe files, but I managed to fix that.
also the windows auto update is off and I cannot turn it back on.
when i try to download updates manually, the download page does not load... error on page

after the second removal, I installed norton
but soon started getting these tideserv messages.

also twice my laptop has shutdown itself. upon restart it says that has recovered from a severe error...
microsoft warning said something about "spooldr"

high memory usage by: TCP/IP ping ...

sorry i don't have exact wording on the error messages... they don't seem to pop up when you need them to.
thanks in advance for any help

Tone


DDS.TXT
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Owner at 15:54:06 on 2012-01-15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.939.364 [GMT -5:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\FIDTPU\WIN2K\FTMSFLTU.EXE
C:\WINDOWS\system32\RButton.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ManyCam\Bin\ManyCam.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = https://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\19.2.0.10\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\19.2.0.10\ips\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\19.2.0.10\coIEPlg.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
uRun: [ManyCam] "c:\program files\manycam\bin\ManyCam.exe" /silent
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [FTMSFLT(USB)] c:\program files\fidtpu\win2k\FTMSFLTU.EXE
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wifi\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\common files\intel\wirelesscommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10p_ActiveX.exe -update activex
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\owner\application data\dropbox\bin\Dropbox.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.2.1
TCP: Interfaces\{C2F2A1AD-7B74-410F-91E9-7D8F1AF41EC9} : DhcpNameServer = 192.168.2.1
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\dc5a633c.default\
FF - prefs.js: browser.search.defaulturl - Bing
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z125&form=ZGAADF&install_date=20111027&q=
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\dc5a633c.default\extensions\2020player_ikea@2020technologies.com\plugins\NP_2020Player_IKEA.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60310.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1302000.00a\symds.sys [2012-1-13 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1302000.00a\symefa.sys [2012-1-13 897656]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\bashdefs\20111223.001\BHDrvx86.sys [2011-12-23 820344]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1302000.00a\ccsetx86.sys [2012-1-13 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1302000.00a\ironx86.sys [2012-1-13 149624]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\19.2.0.10\ccsvchst.exe [2012-1-13 138760]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [2008-3-27 244368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-1-13 106104]
R3 FIDTPU;Fujitsu Touch Panel (USB);c:\windows\system32\drivers\FIDTPU.sys [2006-7-12 27030]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\ipsdefs\20120113.002\IDSXpx86.sys [2012-1-13 356280]
R3 ManyCam;ManyCam Virtual Webcam, WDM Video Capture Driver;c:\windows\system32\drivers\ManyCam.sys [2008-1-14 21632]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\virusdefs\20120113.025\NAVENG.SYS [2012-1-14 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\virusdefs\20120113.025\NAVEX15.SYS [2012-1-14 1576312]
.
=============== Created Last 30 ================
.
2012-01-14 22:21:32 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys
2012-01-14 22:21:31 -------- d-----w- c:\program files\Belarc
2012-01-14 04:01:05 387192 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symtdi.sys
2012-01-14 04:01:05 344184 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symtdiv.sys
2012-01-14 04:01:04 897656 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symefa.sys
2012-01-14 04:01:04 340088 ----a-r- c:\windows\system32\drivers\nis\1302000.00a\symds.sys
2012-01-14 04:01:04 31864 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\srtspx.sys
2012-01-14 04:01:04 314488 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symnets.sys
2012-01-14 04:01:03 566904 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\srtsp.sys
2012-01-14 04:01:03 149624 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\ironx86.sys
2012-01-14 04:01:03 132744 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\ccsetx86.sys
2012-01-14 04:00:23 -------- d-----w- c:\windows\system32\drivers\nis\1302000.00A
2012-01-14 00:12:52 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2012-01-14 00:12:52 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-01-14 00:12:52 -------- d-----w- c:\program files\Symantec
2012-01-14 00:12:52 -------- d-----w- c:\program files\common files\Symantec Shared
2012-01-14 00:12:28 -------- d-----w- c:\windows\system32\drivers\NIS
2012-01-14 00:12:27 -------- d-----w- c:\program files\Norton Internet Security
2012-01-14 00:11:49 -------- d-----w- c:\program files\NortonInstaller
2012-01-14 00:11:49 -------- d-----w- c:\documents and settings\all users\application data\NortonInstaller
2012-01-14 00:07:12 -------- d-----w- c:\documents and settings\all users\application data\Norton
2012-01-11 17:29:19 548864 ----a-w- c:\program files\mozilla firefox\msvcp80.dll
2012-01-11 17:29:19 479232 ----a-w- c:\program files\mozilla firefox\msvcm80.dll
2012-01-11 17:29:19 43992 ----a-w- c:\program files\mozilla firefox\mozutils.dll
2012-01-11 17:29:18 626688 ----a-w- c:\program files\mozilla firefox\msvcr80.dll
2012-01-04 03:54:54 -------- d-----w- c:\documents and settings\owner\application data\.minecraft
2011-12-17 15:36:56 476904 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
==================== Find3M ====================
.
2011-12-24 19:30:07 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-12-10 20:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-10 10:54:13 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-10 08:27:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
.
============= FINISH: 15:54:52.42 ===============

Attached Files


Edited by the_tone, 15 January 2012 - 09:16 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
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  • Local time:06:09 AM

Posted 17 January 2012 - 12:24 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 the_tone

the_tone
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Posted 17 January 2012 - 08:53 PM

Hi Gringo, thanks for the help...

unable so far to get combofix to complete.

disabled norton antivirus auto-protect
downloaded combofix
started combofix
prompted/downloaded/installed recovery console
commenced auto scan

dialog box said:
you are infected with Rootkit.ZeroAccess! It has inserted itself into the tcp/ip stack. This is a particularly difficult infection.

difficult/if no internet/restart once/if no internet run combofix again...

dialog box:
Rootkit is detected.

Please be patient as this may take some moments.

computer froze

hard shutdown/restart/restart combofix
same result

computer froze

hard shutdown/restart/restart combofix
same dialog boxes

blue autoscan box with blinking cursor for @ 1 hour
then froze again...

no response from mouse

will shut down and try again

Edited by the_tone, 17 January 2012 - 09:02 PM.


#4 the_tone

the_tone
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Posted 17 January 2012 - 10:33 PM

ok

finally got it to complete... it took 5 attempts to allow combofix to complete.
repeated reports of corrupted/unreadable files, with request to run chkdsk utility

so far no norton warnings... auto-update is back on... no re-directs as of now


log follows:

ComboFix 12-01-17.01 - Owner 01/17/2012 22:04:23.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.939.665 [GMT -5:00]
Running from: c:\documents and settings\Owner\My Documents\Downloads\ComboFix.exe
AV: Norton Internet Security *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\dc5a633c.default\searchplugins\bing-zugo.xml
.
.
((((((((((((((((((((((((( Files Created from 2011-12-18 to 2012-01-18 )))))))))))))))))))))))))))))))
.
.
2012-01-14 22:21 . 2011-08-09 21:33 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys
2012-01-14 22:21 . 2012-01-14 22:21 -------- d-----w- c:\program files\Belarc
2012-01-14 00:12 . 2012-01-14 00:15 -------- d-----w- c:\program files\Common Files\Symantec Shared
2012-01-14 00:12 . 2012-01-14 00:12 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2012-01-14 00:12 . 2012-01-14 00:12 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-01-14 00:12 . 2012-01-14 00:12 -------- d-----w- c:\program files\Symantec
2012-01-14 00:12 . 2012-01-14 04:22 -------- d-----w- c:\windows\system32\drivers\NIS
2012-01-14 00:12 . 2012-01-14 00:12 -------- d-----w- c:\program files\Norton Internet Security
2012-01-14 00:12 . 2012-01-14 00:12 -------- d-----w- c:\program files\Windows Sidebar
2012-01-14 00:11 . 2012-01-14 00:11 -------- d-----w- c:\program files\NortonInstaller
2012-01-14 00:07 . 2012-01-14 00:14 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2012-01-11 17:33 . 2012-01-11 17:34 -------- d-----w- c:\documents and settings\Administrator
2012-01-11 17:29 . 2012-01-11 17:29 548864 ----a-w- c:\program files\Mozilla Firefox\msvcp80.dll
2012-01-11 17:29 . 2012-01-11 17:29 479232 ----a-w- c:\program files\Mozilla Firefox\msvcm80.dll
2012-01-11 17:29 . 2012-01-11 17:29 43992 ----a-w- c:\program files\Mozilla Firefox\mozutils.dll
2012-01-11 17:29 . 2012-01-11 17:29 626688 ----a-w- c:\program files\Mozilla Firefox\msvcr80.dll
2012-01-04 03:54 . 2012-01-04 03:57 -------- d-----w- c:\documents and settings\Owner\Application Data\.minecraft
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-24 19:30 . 2011-05-29 23:52 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-12-10 20:24 . 2011-12-03 16:57 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-10 10:54 . 2011-06-02 06:41 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-10 08:27 . 2011-06-02 06:41 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-01-11 17:29 . 2011-05-29 23:47 121816 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
------- Sigcheck -------
Note: Unsigned files aren't necessarily malware.
.
[-] 2011-04-26 . 362BC5AF8EAF712832C58CC13AE05750 . 1614848 . . [5.1.2600.5512] . . c:\windows\system32\sfcfiles.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Steam"="c:\program files\Steam\Steam.exe" [2011-09-05 1242448]
"ManyCam"="c:\program files\ManyCam\Bin\ManyCam.exe" [2011-05-13 1756232]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2011-08-18 17360520]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2009-12-18 40368]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-09-18 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-09-18 178712]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-09-18 150040]
"FTMSFLT(USB)"="c:\program files\FIDTPU\WIN2K\FTMSFLTU.EXE" [2005-06-23 82063]
"SynTPStart"="c:\program files\Synaptics\SynTP\SynTPStart.exe" [2007-07-27 204800]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-07-20 182808]
"IntelZeroConfig"="c:\program files\Intel\WiFi\bin\ZCfgSvc.exe" [2008-08-20 1368064]
"IntelWireless"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2008-08-20 1191936]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2008-04-15 1040384]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"FlashPlayerUpdate"="c:\windows\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe" [2011-05-02 235168]
.
c:\documents and settings\Owner\Start Menu\Programs\Startup\
Dropbox.lnk - c:\documents and settings\Owner\Application Data\Dropbox\bin\Dropbox.exe [2011-12-5 24242056]
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
Source= c:\documents and settings\Owner\Desktop\ruby\tab.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\1]
Source= c:\documents and settings\Owner\Desktop\ruby\nyan tardis.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\2]
Source= c:\documents and settings\Owner\Desktop\ruby\wallpapertest.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\3]
Source= c:\documents and settings\Owner\Desktop\ruby\wrose.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\4]
Source= c:\documents and settings\Owner\Desktop\ruby\wrose.png
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\5]
Source= c:\documents and settings\Owner\Desktop\ruby\T3R3Z1.gif
FriendlyName=
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)
"DisableUnicastResponsesToMulticastBroadcast"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Steam\\Steam.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Documents and Settings\\Owner\\Application Data\\Dropbox\\bin\\Dropbox.exe"=
"c:\\Program Files\\TeamViewer\\Version6\\TeamViewer.exe"=
"c:\\Program Files\\TeamViewer\\Version6\\TeamViewer_Service.exe"=
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1302000.00A\symds.sys [1/13/2012 11:01 PM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1302000.00A\symefa.sys [1/13/2012 11:01 PM 897656]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\BASHDefs\20111223.001\BHDrvx86.sys [12/23/2011 10:17 PM 820344]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NIS\1302000.00A\ccsetx86.sys [1/13/2012 11:01 PM 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1302000.00A\ironx86.sys [1/13/2012 11:01 PM 149624]
R2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\19.2.0.10\ccsvchst.exe [1/13/2012 11:00 PM 138760]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [3/27/2008 11:42 AM 244368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [1/13/2012 7:34 PM 106104]
R3 FIDTPU;Fujitsu Touch Panel (USB);c:\windows\system32\drivers\FIDTPU.sys [7/12/2006 3:36 PM 27030]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\IPSDefs\20120113.002\IDSXpx86.sys [1/13/2012 4:28 PM 356280]
R3 ManyCam;ManyCam Virtual Webcam, WDM Video Capture Driver;c:\windows\system32\drivers\ManyCam.sys [1/14/2008 5:06 AM 21632]
.
Contents of the 'Scheduled Tasks' folder
.
2011-12-24 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 22:57]
.
.
------- Supplementary Scan -------
.
uStart Page = https://www.google.com/
uInternet Settings,ProxyOverride = *.local
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\dc5a633c.default\
FF - prefs.js: browser.search.defaulturl - Bing
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z125&form=ZGAADF&install_date=20111027&q=
FF - prefs.js: network.proxy.type - 0
.
- - - - ORPHANS REMOVED - - - -
.
WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-01-17 22:16
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
FTMSFLT(USB) = c:\program files\FIDTPU\WIN2K\FTMSFLTU.EXE?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\19.2.0.10\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,da,c8,35,ac,8b,91,22,48,88,a9,d0,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,da,c8,35,ac,8b,91,22,48,88,a9,d0,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(856)
c:\windows\system32\netprovcredman.dll
.
Completion time: 2012-01-17 22:17:31
ComboFix-quarantined-files.txt 2012-01-18 03:17
.
Pre-Run: 97,896,583,168 bytes free
Post-Run: 99,527,979,008 bytes free
.
- - End Of File - - 3008A5D5CCD52DFF77FE7DF8D8E59AD6

Edited by the_tone, 17 January 2012 - 11:42 PM.


#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 18 January 2012 - 11:42 AM

Hello

This is the tool I would like you to try and run next.

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 the_tone

the_tone
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Posted 19 January 2012 - 07:27 PM

Hello Gringo,

Here is the log:


aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-19 19:17:10
-----------------------------
19:17:10.203 OS Version: Windows 5.1.2600 Service Pack 3
19:17:10.203 Number of processors: 2 586 0x1706
19:17:10.203 ComputerName: TOUGHBOOK UserName: Owner
19:17:11.921 Initialize success
19:18:40.531 AVAST engine defs: 12011902
19:18:45.953 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
19:18:45.953 Disk 0 Vendor: TOSHIBA_ LV01 Size: 114473MB BusType: 3
19:18:45.968 Disk 0 MBR read successfully
19:18:45.984 Disk 0 MBR scan
19:18:46.015 Disk 0 Windows XP default MBR code
19:18:46.031 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 114473 MB offset 63
19:18:46.031 Disk 0 scanning sectors +234441648
19:18:46.078 Disk 0 scanning C:\WINDOWS\system32\drivers
19:18:54.656 Service scanning
19:18:55.718 Modules scanning
19:19:05.343 Disk 0 trace - called modules:
19:19:05.390 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll iaStor.sys
19:19:05.390 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x85558380]
19:19:05.390 3 CLASSPNP.SYS[f75dafd7] -> nt!IofCallDriver -> \Device\0000008a[0x8555a848]
19:19:05.390 5 ACPI.sys[f7471620] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x8550d028]
19:19:06.218 AVAST engine scan C:\WINDOWS
19:19:22.937 AVAST engine scan C:\WINDOWS\system32
19:20:54.734 AVAST engine scan C:\WINDOWS\system32\drivers
19:21:05.140 AVAST engine scan C:\Documents and Settings\Owner
19:24:11.843 AVAST engine scan C:\Documents and Settings\All Users
19:24:54.421 Scan finished successfully
19:25:30.484 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Owner\Desktop\MBR.dat"
19:25:30.500 The log file has been saved successfully to "C:\Documents and Settings\Owner\Desktop\aswMBR.txt"


Thanks

#7 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 19 January 2012 - 08:18 PM

Greetings

Good That cleaned up some bad guys but I see some other stuff that we need to go after, so I want you to run this custom script for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 the_tone

the_tone
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Posted 20 January 2012 - 06:52 PM

ran the combofix/cfscript...
completed on the third attempt...
same rootkit/zeroaccess warnings

here is the log:

ComboFix 12-01-19.02 - Owner 01/19/2012 23:08:57.2.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.939.680 [GMT -5:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Owner\Desktop\CFScript.txt
AV: Norton Internet Security *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.
.
((((((((((((((((((((((((( Files Created from 2011-12-20 to 2012-01-20 )))))))))))))))))))))))))))))))
.
.
2012-01-18 04:43 . 2012-01-18 04:43 -------- d-----w- c:\windows\ie8updates
2012-01-18 03:57 . 2008-06-13 11:05 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2012-01-18 03:57 . 2008-06-13 11:05 272128 ------w- c:\windows\system32\drivers\bthport.sys
2012-01-18 03:56 . 2011-07-15 13:29 456320 -c----w- c:\windows\system32\dllcache\mrxsmb.sys
2012-01-18 03:52 . 2011-11-04 19:20 602112 -c----w- c:\windows\system32\dllcache\msfeeds.dll
2012-01-18 03:52 . 2011-11-04 19:20 55296 -c----w- c:\windows\system32\dllcache\msfeedsbs.dll
2012-01-18 03:51 . 2011-11-04 19:20 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2012-01-18 03:51 . 2011-11-04 19:20 2000384 -c----w- c:\windows\system32\dllcache\iertutil.dll
2012-01-18 03:51 . 2011-11-04 19:20 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2012-01-18 03:51 . 2011-11-04 19:20 247808 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2012-01-18 03:51 . 2011-11-04 19:20 11081728 -c----w- c:\windows\system32\dllcache\ieframe.dll
2012-01-18 03:49 . 2011-02-17 12:32 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2012-01-18 03:40 . 2012-01-20 00:14 -------- d--h--w- c:\windows\$hf_mig$
2012-01-14 22:21 . 2011-08-09 21:33 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys
2012-01-14 22:21 . 2012-01-14 22:21 -------- d-----w- c:\program files\Belarc
2012-01-14 00:12 . 2012-01-14 00:15 -------- d-----w- c:\program files\Common Files\Symantec Shared
2012-01-14 00:12 . 2012-01-14 00:12 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2012-01-14 00:12 . 2012-01-14 00:12 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-01-14 00:12 . 2012-01-14 00:12 -------- d-----w- c:\program files\Symantec
2012-01-14 00:12 . 2012-01-14 04:22 -------- d-----w- c:\windows\system32\drivers\NIS
2012-01-14 00:12 . 2012-01-14 00:12 -------- d-----w- c:\program files\Norton Internet Security
2012-01-14 00:12 . 2012-01-14 00:12 -------- d-----w- c:\program files\Windows Sidebar
2012-01-14 00:11 . 2012-01-14 00:11 -------- d-----w- c:\program files\NortonInstaller
2012-01-14 00:07 . 2012-01-14 00:14 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2012-01-11 17:33 . 2012-01-11 17:34 -------- d-----w- c:\documents and settings\Administrator
2012-01-11 17:29 . 2012-01-11 17:29 548864 ----a-w- c:\program files\Mozilla Firefox\msvcp80.dll
2012-01-11 17:29 . 2012-01-11 17:29 479232 ----a-w- c:\program files\Mozilla Firefox\msvcm80.dll
2012-01-11 17:29 . 2012-01-11 17:29 43992 ----a-w- c:\program files\Mozilla Firefox\mozutils.dll
2012-01-11 17:29 . 2012-01-11 17:29 626688 ----a-w- c:\program files\Mozilla Firefox\msvcr80.dll
2012-01-04 03:54 . 2012-01-04 03:57 -------- d-----w- c:\documents and settings\Owner\Application Data\.minecraft
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-24 19:30 . 2011-05-29 23:52 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-12-10 20:24 . 2011-12-03 16:57 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-25 21:57 . 2011-04-26 23:20 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-11-23 13:25 . 2011-04-26 23:20 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-18 12:35 . 2011-04-26 23:24 60416 ----a-w- c:\windows\system32\packager.exe
2011-11-10 10:54 . 2011-06-02 06:41 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-10 08:27 . 2011-06-02 06:41 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-11-04 19:20 . 2011-04-26 23:24 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20 . 2011-04-26 23:22 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-04 19:20 . 2011-04-26 23:21 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 11:23 . 2011-04-26 23:18 385024 ----a-w- c:\windows\system32\html.iec
2011-11-03 15:28 . 2011-04-26 23:19 1292288 ----a-w- c:\windows\system32\quartz.dll
2011-11-03 15:28 . 2011-04-26 23:18 386048 ----a-w- c:\windows\system32\qdvd.dll
2011-11-01 16:07 . 2011-04-26 23:18 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31 . 2011-04-26 23:20 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:37 . 2011-04-26 23:24 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52 . 2008-04-14 00:01 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-01-11 17:29 . 2011-05-29 23:47 121816 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
------- Sigcheck -------
Note: Unsigned files aren't necessarily malware.
.
[-] 2011-04-26 . 362BC5AF8EAF712832C58CC13AE05750 . 1614848 . . [5.1.2600.5512] . . c:\windows\system32\sfcfiles.dll
.
((((((((((((((((((((((((((((( SnapShot@2012-01-18_03.16.11 )))))))))))))))))))))))))))))))))))))))))
.
+ 2012-01-20 04:08 . 2012-01-20 04:08 16384 c:\windows\Temp\Perflib_Perfdata_7d4.dat
+ 2009-08-07 00:24 . 2009-08-07 00:24 44768 c:\windows\system32\wups2.dll
+ 2011-04-27 04:57 . 2009-08-07 00:24 35552 c:\windows\system32\wups.dll
+ 2011-04-27 04:57 . 2009-08-07 00:24 53472 c:\windows\system32\wuauclt.exe
+ 2011-04-26 23:20 . 2008-05-09 10:53 90112 c:\windows\system32\wshext.dll
- 2011-04-26 23:20 . 2008-04-14 08:00 90112 c:\windows\system32\wshext.dll
+ 2011-04-26 23:22 . 2009-06-25 08:25 54272 c:\windows\system32\wdigest.dll
+ 2011-04-26 23:23 . 2011-11-08 13:46 46080 c:\windows\system32\tzchange.exe
+ 2011-04-26 23:19 . 2009-06-12 12:31 76288 c:\windows\system32\telnet.exe
+ 2011-04-26 23:23 . 2009-10-21 05:38 75776 c:\windows\system32\strmfilt.dll
- 2011-04-26 23:23 . 2008-04-14 08:00 75776 c:\windows\system32\strmfilt.dll
+ 2011-04-26 23:19 . 2010-08-27 05:57 99840 c:\windows\system32\srvsvc.dll
+ 2011-04-26 23:21 . 2010-08-17 13:17 58880 c:\windows\system32\spoolsv.exe
+ 2012-01-18 03:27 . 2009-08-07 00:24 35552 c:\windows\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\7.4.7600.226\wups.dll
+ 2011-04-26 23:21 . 2009-06-25 08:25 56832 c:\windows\system32\secur32.dll
+ 2011-04-26 23:18 . 2009-02-06 10:39 35328 c:\windows\system32\sc.exe
+ 2011-04-26 23:22 . 2009-10-12 13:38 79872 c:\windows\system32\raschap.dll
- 2011-04-26 23:22 . 2008-04-14 08:00 79872 c:\windows\system32\raschap.dll
- 2011-04-26 23:24 . 2011-05-02 01:30 40394 c:\windows\system32\perfc009.dat
+ 2011-04-26 23:24 . 2012-01-20 04:05 40394 c:\windows\system32\perfc009.dat
+ 2011-04-26 23:24 . 2011-09-26 16:41 20480 c:\windows\system32\oleaccrc.dll
+ 2011-04-27 04:56 . 2008-06-12 14:23 91648 c:\windows\system32\mtxoci.dll
- 2011-04-27 04:56 . 2008-04-14 13:00 91648 c:\windows\system32\mtxoci.dll
- 2011-04-26 23:19 . 2008-04-14 08:00 66560 c:\windows\system32\mtxclu.dll
+ 2011-04-26 23:19 . 2008-06-12 14:23 66560 c:\windows\system32\mtxclu.dll
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.
-- Snapshot reset to current date --
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Owner\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Steam"="c:\program files\Steam\Steam.exe" [2011-09-05 1242448]
"ManyCam"="c:\program files\ManyCam\Bin\ManyCam.exe" [2011-05-13 1756232]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2011-08-18 17360520]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2009-12-18 40368]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-09-18 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-09-18 178712]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-09-18 150040]
"FTMSFLT(USB)"="c:\program files\FIDTPU\WIN2K\FTMSFLTU.EXE" [2005-06-23 82063]
"SynTPStart"="c:\program files\Synaptics\SynTP\SynTPStart.exe" [2007-07-27 204800]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-07-20 182808]
"IntelZeroConfig"="c:\program files\Intel\WiFi\bin\ZCfgSvc.exe" [2008-08-20 1368064]
"IntelWireless"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2008-08-20 1191936]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2008-04-15 1040384]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"FlashPlayerUpdate"="c:\windows\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe" [2011-05-02 235168]
.
c:\documents and settings\Owner\Start Menu\Programs\Startup\
Dropbox.lnk - c:\documents and settings\Owner\Application Data\Dropbox\bin\Dropbox.exe [2011-12-5 24242056]
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
Source= c:\documents and settings\Owner\Desktop\ruby\tab.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\1]
Source= c:\documents and settings\Owner\Desktop\ruby\nyan tardis.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\2]
Source= c:\documents and settings\Owner\Desktop\ruby\wallpapertest.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\3]
Source= c:\documents and settings\Owner\Desktop\ruby\wrose.gif
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\4]
Source= c:\documents and settings\Owner\Desktop\ruby\wrose.png
FriendlyName=
.
[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\5]
Source= c:\documents and settings\Owner\Desktop\ruby\T3R3Z1.gif
FriendlyName=
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)
"DisableUnicastResponsesToMulticastBroadcast"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Steam\\Steam.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Documents and Settings\\Owner\\Application Data\\Dropbox\\bin\\Dropbox.exe"=
"c:\\Program Files\\TeamViewer\\Version6\\TeamViewer.exe"=
"c:\\Program Files\\TeamViewer\\Version6\\TeamViewer_Service.exe"=
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1302000.00A\symds.sys [1/13/2012 11:01 PM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1302000.00A\symefa.sys [1/13/2012 11:01 PM 897656]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\BASHDefs\20111223.001\BHDrvx86.sys [12/23/2011 10:17 PM 820344]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NIS\1302000.00A\ccsetx86.sys [1/13/2012 11:01 PM 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1302000.00A\ironx86.sys [1/13/2012 11:01 PM 149624]
R2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\19.2.0.10\ccsvchst.exe [1/13/2012 11:00 PM 138760]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [3/27/2008 11:42 AM 244368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [1/19/2012 10:11 PM 106104]
R3 FIDTPU;Fujitsu Touch Panel (USB);c:\windows\system32\drivers\FIDTPU.sys [7/12/2006 3:36 PM 27030]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\IPSDefs\20120119.006\IDSXpx86.sys [1/19/2012 10:12 PM 356280]
R3 ManyCam;ManyCam Virtual Webcam, WDM Video Capture Driver;c:\windows\system32\drivers\ManyCam.sys [1/14/2008 5:06 AM 21632]
.
Contents of the 'Scheduled Tasks' folder
.
2011-12-24 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 22:57]
.
.
------- Supplementary Scan -------
.
uStart Page = https://www.google.com/
uInternet Settings,ProxyOverride = *.local
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\dc5a633c.default\
FF - prefs.js: browser.search.defaulturl - Bing
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z125&form=ZGAADF&install_date=20111027&q=
FF - prefs.js: network.proxy.type - 0
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-01-19 23:13
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
FTMSFLT(USB) = c:\program files\FIDTPU\WIN2K\FTMSFLTU.EXE?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\19.2.0.10\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,da,c8,35,ac,8b,91,22,48,88,a9,d0,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,da,c8,35,ac,8b,91,22,48,88,a9,d0,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(852)
c:\windows\system32\netprovcredman.dll
.
Completion time: 2012-01-19 23:15:11
ComboFix-quarantined-files.txt 2012-01-20 04:15
ComboFix2.txt 2012-01-18 03:17
.
Pre-Run: 98,153,136,128 bytes free
Post-Run: 98,195,439,616 bytes free
.
- - End Of File - - DEE468157C7FDF817691E9363C6AEED2


thanks again

#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
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  • Local time:06:09 AM

Posted 20 January 2012 - 08:48 PM

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 8.2.0

and click on remove

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 the_tone

the_tone
  • Topic Starter

  • Members
  • 32 posts
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  • Gender:Male
  • Local time:05:09 AM

Posted 21 January 2012 - 06:57 PM

here are the logs, including one from norton that removed trojan.adh.2 :

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.21.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: TOUGHBOOK [administrator]

1/21/2012 6:42:12 PM
mbam-log-2012-01-21 (18-42-12).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 171131
Time elapsed: 5 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)




Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:52:45 PM, on 1/21/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\FIDTPU\WIN2K\FTMSFLTU.EXE
C:\WINDOWS\system32\RButton.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ManyCam\Bin\ManyCam.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\19.2.0.10\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\19.2.0.10\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\19.2.0.10\coIEPlg.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [FTMSFLT(USB)] C:\Program Files\FIDTPU\WIN2K\FTMSFLTU.EXE
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [ManyCam] "C:\Program Files\ManyCam\Bin\ManyCam.exe" /silent
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe -update activex (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe -update activex (User 'Default user')
O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted IP range: http://192.168.1.1
O15 - ESC Trusted IP range: http://192.168.1.1
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless WiFi Service (S24EventMonitor) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O24 - Desktop Component 0: (no name) - C:\Documents and Settings\Owner\Desktop\ruby\tab.gif
O24 - Desktop Component 1: (no name) - C:\Documents and Settings\Owner\Desktop\ruby\nyan tardis.gif
O24 - Desktop Component 2: (no name) - C:\Documents and Settings\Owner\Desktop\ruby\wallpapertest.gif
O24 - Desktop Component 3: (no name) - C:\Documents and Settings\Owner\Desktop\ruby\wrose.gif
O24 - Desktop Component 4: (no name) - C:\Documents and Settings\Owner\Desktop\ruby\wrose.png
O24 - Desktop Component 5: (no name) - C:\Documents and Settings\Owner\Desktop\ruby\T3R3Z1.gif

--
End of file - 8151 bytes



Full Path: c:\system volume information\_restore{240b945f-5948-4bcb-a501-1972caa787ef}\rp30\a0031736.exe
____________________________
____________________________
On computers as of Not Available
Last Used 1/21/2012 at 6:44:31 PM
Startup Item No
Launched No
____________________________
____________________________
Unknown
Number of users in the Norton Community that have used this file: Unknown
____________________________
Unknown
This file release is currently not known.
____________________________
High
This file risk is high.
____________________________
Threat Details
Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.
____________________________

____________________________
File Actions
File: c:\system volume information\_restore{240b945f-5948-4bcb-a501-1972caa787ef}\rp30\a0031736.exe
Removed
____________________________
File Thumbprint - SHA:
fefec8c506238fcf7877b00b50c958ceb2013abf9e58b6d939690329823735c3
____________________________
File Thumbprint - MD5:
4fb67614e69544301960dee3c1295974
____________________________






no problems completing these tasks.

thanks

#11 gringo_pr

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Posted 21 January 2012 - 08:47 PM

Greetings

What Norton removed was in system restore and is not a problem

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
      O4 - HKCU\..\Run: [ManyCam] "C:\Program Files\ManyCam\Bin\ManyCam.exe" /silent
      O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe -update activex (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe -update activex (User 'Default user')
      O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
      O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
      O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the ActiveX control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#12 the_tone

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Posted 22 January 2012 - 07:32 PM

Hey Gringo,
here are the logs:


ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=ea6819f6ab71e340ae546708e8bb509a
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-01-22 11:10:48
# local_time=2012-01-22 06:10:48 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=3588 16777174 85 70 0 20600930 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=40243
# found=2
# cleaned=0
# scan_time=28127
C:\Documents and Settings\Owner\My Documents\Downloads\CCleaner.exe MSIL/Solimba.A application (unable to clean) 00000000000000000000000000000000 I
C:\WINDOWS\$NtUninstallKB2536276-v2$\mrxsmb.sys a variant of Win32/Rootkit.Kryptik.FJ trojan (unable to clean) 00000000000000000000000000000000 I




After we are done with this computer I would like to clean up my desktop PC as well...
Is that something you would do following this?
I don't know that it has any specific virus... it has consistently used Norton security.
Or, should I start a new post for that?
It starts very slow, and bogs down...

thanks

#13 gringo_pr

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Posted 22 January 2012 - 08:09 PM

Hello

I would be glad to help you with your other but I want you to start a new topic and send me the link here or by PM and put my name in it somewhere

delete files

  • Copy all text in the quote box (below)...to Notepad.

    @echo off
    del /f /s /q "C:\Documents and Settings\Owner\My Documents\Downloads\CCleaner.exe"
    del /f /s /q "C:\WINDOWS\$NtUninstallKB2536276-v2$\mrxsmb.sys"
    del %0

  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#14 the_tone

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Posted 22 January 2012 - 11:06 PM

hello gringo,

Thanks for all your help cleaning up my laptop.
I will try and implement all of your recommendations.

I will PM you as soon as I start a post for cleaning up my desktop.

thanks again

#15 gringo_pr

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Posted 22 January 2012 - 11:36 PM

you are more than welcome and glad I was able to help


I will be looking for your PM


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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