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Can't connect to internet via wireless


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7 replies to this topic

#1 arblazeman

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Posted 15 January 2012 - 05:42 PM

Hello all,

I am experiencing a new problem that I hope you can help me with.

Computer: HP DV6000 series
Operating system: Vista
Internet provider: Cox
Wireless router: Mac Airport Extreme Base Station

I can connect to all wireless services (home, public, etc) except the one here at my employer.

If I connect to the router via a CAT5 cable the internet works fine for me.

If I try to connect to the router via wireless my computer shows a connection to the router, but not past the router to the internet. ("X" between the router and internet under the Network and Sharing Center)

When I place my mouse at the computer connection icon only "local" is showing, not "local and internet" as it should be.

The network admin set the router's security up as a "WPA2 PSK" and under my PC settings my security setting for the connection is set the same with the correct password.

Previously we were using a NetGear wireless router and I had no problems connecting with it. The problems have started since my place of employment changed to the Mac Airport.

I should add that I have no problems connecting to the current router with my Android phone AND that no one else in the workplace is experiencing problems connecting to the new router. This seems to be a random failure that only I am experiencing.

Thanks for your help in advance.

-Scott

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#2 jhayz

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Posted 15 January 2012 - 10:19 PM

Which specific wireless network you cannot access? Is it your home network? Under Network and Sharing Center - Manage Wireless Network, do you have a Network profile of the wireless network you are connecting to? The network profile is the previously connected network with pre created password that you were able to connect successfully and automatically once in range.

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#3 arblazeman

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Posted 16 January 2012 - 07:34 PM

I can not connect via wireless to the router where I work. They changed the router and assigned a new password. I have entered the correct password on this PC but it only has a connection that says "local" not "local and internet" as it should be. I can connect to the router and see the other computers connected to it. The only way I can access the internet past the router is if I use a CAT5 cable connected directly to the router.

This is the only computer that is giving me a connection problem, all others are connecting fine.

#4 jhayz

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Posted 17 January 2012 - 07:26 AM

Please provide the step on how you connect wirelessly and what message does windows provide when unable to connect? Make sure you are not connected by LAN while making a wifi connection. Check the wireless button(if available)on the laptop. You might also need to talk to your tech support for a first hand diagnosing of your connection problem.

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#5 arblazeman

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Posted 19 January 2012 - 09:06 AM

Maybe the following will provide some help with what I'm experiencing:

Wireless connection ONLY to router = no internet

Cabled connection ONLY to router = normal operation and internet

Security password is correct.


Posted Image


Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Mobile>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mobile-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ks.cox.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ks.cox.net
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1F-3A-23-79-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b18d:c172:a966:dff%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 18, 2012 1:37:01 PM
Lease Expires . . . . . . . . . . : Thursday, January 19, 2012 1:48:29 PM
Default Gateway . . . . . . . . . : 10.0.1.1
DHCP Server . . . . . . . . . . . : 10.0.1.1
DHCPv6 IAID . . . . . . . . . . . : 301997882
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-30-30-DD-00-1E-68-0C-12-96

DNS Servers . . . . . . . . . . . : 10.0.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ks.cox.net
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1E-68-0C-12-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ks.cox.net
Description . . . . . . . . . . . : isatap.ks.cox.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Mobile>

#6 jhayz

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Posted 22 January 2012 - 02:51 AM

Can you check your wireless adapter properties? Go to your device manager and right-click your wireless card and click Properties. Go to Advanced tab and change current Value for the 802.11xx by highlighting it first. What other information/option with corresponding values are shown?

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#7 arblazeman

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Posted 28 January 2012 - 06:45 PM

I ended up connecting the old router as a slave to the new one. Now I can connect to the net without any problems. Maybe this isn't the best way to solve the problem but it has worked so far.

What did you want me to change the current value of 802.11xx to?

#8 jhayz

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Posted 28 January 2012 - 08:53 PM

The problem most likely is within the MAC airport router DHCP/MAC settings since the Netgear router works. Another problem could be a wireless driver problem which needs reinstalling for the particular Dell laptop by the Dell support site. Check the Vista operating system when choosing the available network driver.

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