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Lovely surprise left by malwarebytes antimalware after "taking care of" Security 2012


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#1 zorthargthedestroyer

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Posted 15 January 2012 - 04:17 PM

After running FixNCR.reg, it said the file path for malwarebytes antimalware was invalid, so I tried rkill. To be precise, I ran rkill.com, and that didn't work, and then I ran rkill.exe, which actually then said it killed rkill.com as the only viral process in the list. And then malwarebytes worked. It ran through, and said it had to reboot the computer, which I did.

And now, the computer acts as if the mouse and keyboard are not plugged in.

No response. I tried unplugging them and replugging them and using a different keyboard. Nothing. Windows boots up and moving the mouse doesn't move the pointer and typing keys does nothing, but pressing the power button (and not holding it for 5 seconds) makes it shut down normally with its usual shutdown noise.

I connect a different (blank) hard drive into the computer with my windows installation disk as if I was going to install windows from scratch and it is clear the mouse and keyboard work as connected to the computer. But on the hard drive that my stuff is on, the capacity for the mouse and keyboard to work has apparently been destroyed.... and not by the virus, but by malwarebytes antimalware.

Edited by Orange Blossom, 15 January 2012 - 04:59 PM.
Moved to AII from XP. ~ OB


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#2 cryptodan

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Posted 15 January 2012 - 04:26 PM

Can you try loading up in Safe Mode and see if the mouse and keyboard work?

Also rkill only kills processes that could potentially prohibit anti-malware/viral tools to run properly or to update.

#3 rotor123

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Posted 15 January 2012 - 04:48 PM

To put it another way Malwarebytes may have killed the Keyboard and mouse by removing infected drivers....

Can you post the malwarebytes log? That will give a clue as to what happened.

Thanks
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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#4 zorthargthedestroyer

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Posted 16 January 2012 - 11:48 AM

Cryptodan: Normal mode, Safe mode, Safe Mode with Networking, Safe Mode with Command Prompt, Debugging Mode, they all do the same thing. No mouse, no keyboard. I wasn't blaming rkill, I was blaming malwarebytes anticomputer.... I mean antimalware.

rotor123: I can't use it as a slave hard drive to access the data on THIS computer because it's a laptop so I have no way to access ANYthing on the computer. I am tempted to go around to my neighbors and say "Hey Mr. Neighbor, my computer was just wiped out by a horrible virus that has left me completely unable to use it. Mind if I install my hard drive on your computer so I can figure out what's wrong? It won't infect your computer, I PROMISE." I probably shouldn't use those exact words though.

Stupid stupid stupid stupid compaq's stupid disks want me to destroy the contents of the computer so they can reset it to its "factory configuration", it won't let me just uninstall and reinstall the operating system. It actually started with Vista and I didn't like it so I reinstalled it with windows XP, which I later regretted because none of the video drivers that work with the hardware also work with XP, so if I give up on this installation of windows XP, I'd really want to take this opportunity to put vista back on instead. But how.... since I HAVE a license for Vista that came with the computer itself, just no OEM windows vista disks, only the compaq destroy-all-information disks, is there some way I can obtain a OEM vista installation disk for free without being thrown in jail so that I can just fix everything?

#5 James Litten

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Posted 16 January 2012 - 12:55 PM

Hi zorthargthedestroyer

Just some quick questions to make things more clear.

Is the problem on a PC or a laptop and what is the brand/model?

Does the keyboard work for you when it first boots allowing you to press F8 and get the options for Safe Mode or does it just give you those options automatically?

Are the keyboard and mouse that you are trying connected using USB connectors?

Thanks
James

#6 rotor123

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Posted 16 January 2012 - 04:56 PM

You said you has a blank hard drive. I'm guessing the one with the problem is a desktop because you mention Keyboard and Mouse.

Can you temp unhook the current drive and put the blank drive in and install a windows on it, then hook up the original drive and retrieve the Log file that way?

To save time you don't really need to do all the drivers and security updates or activate for this kind of short term use.
Simple question if your current KB and mouse are PS2 have you tried a USB set? And if they are currently USB have you or can you try PS2, Depends on the computer.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#7 zorthargthedestroyer

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Posted 16 January 2012 - 05:15 PM

Rotor: Well, unfortunately, I was giving the thing a little bit too much credit, calling it "my blank" hard drive. I mostly was using it as an experiment to see if it even BEGAN to work. I should have elaborated and called it "my horrible western digital hard drive that failed a few months after the 1-year warrantee expired yet apparently still has a FEW readable and writable sectors left". Even THEN, I actually tried what you suggested before even posting here - although not for the purpose of the malwarebytes log but for the purpose of having it as a slave hard drive so that I could transfer the stuff on the hard drive that I really wanted to keep to my EXTERNAL hard drive, which doesn't have enough space for the whole thing, and then I would reinstall windows. Well, after 6 days stuck at "23% completion" formatting the disk, it failed to then install windows.

USB mouse and keyboard. Golden. I will look into that right away. But hypothetically speaking, supposing I get access to the hard drive, what might I actually do to restore mouse/keyboard functionality? I don't suppose the drivers are easy to find files that I can just transfer in from somewhere?

#8 zorthargthedestroyer

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Posted 16 January 2012 - 05:22 PM

neversaydie: A pc or a laptop? That's like asking me if my pet is a dog or an animal? I have one desktop computer, which from the context I suppose is what you call a "PC", and I have a laptop computer. The desktop has a 1 terabyte 3.5 inch SATA hard drive. The laptop has a 40 gigabyte 2.5 inch IDE hard drive. I also have a crappy scum of the universe western digital 250 gigabyte hard drive and a (mostly already full) 250 gigabyte external hard drive sitting around. The desktop's operating system has been broken by the 1-2 punch of the security 2012 virus and malwarebytes antimalware, and has an actual normal keyboard and an actual normal mouse. The laptop's hard drive is going bad and cannot complete a disk check but I can still use it as a computer. It crashes randomly.

#9 James Litten

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Posted 16 January 2012 - 05:39 PM

and has an actual normal keyboard and an actual normal mouse.

Okay, so does that means it has round plugs (PS/2 http://en.wikipedia.org/wiki/PS/2_connector) and not USB? If so, do you have access to a USB keyboard or mouse that you can try plugging into it?

... But hypothetically speaking, supposing I get access to the hard drive, what might I actually do to restore mouse/keyboard functionality? I don't suppose the drivers are easy to find files that I can just transfer in from somewhere?


You would want to look at the Malwarebytes log to try and determine what exactly was changed to cause this problem. Then you can figure out a way to undo the changes with the resources available to you.

One thing that I have seen work for a similar issue in the past that is easy to try is let it boot and then just leave it for two hours and see if the keyboard works.

James

#10 rotor123

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Posted 16 January 2012 - 06:41 PM

Plan B would be use a Linux disk to retrieve the log.

Replacing the missing driver files would be easier if a USB KB & Mouse work.

Edited by rotor123, 16 January 2012 - 06:42 PM.

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#11 cryptodan

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Posted 16 January 2012 - 06:48 PM

What OS are you running?

#12 rotor123

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Posted 17 January 2012 - 10:28 AM

What OS are you running?


Hi, According to the OPs post earlier: http://www.bleepingcomputer.com/forums/topic438279.html/page__view__findpost__p__2557044

It actually started with Vista and I didn't like it so I reinstalled it with windows XP, which I later regretted because none of the video drivers that work with the hardware also work with XP, so if I give up on this installation of windows XP, I'd really want to take this opportunity to put vista back on instead. But how.... since I HAVE a license for Vista that came with the computer itself, just no OEM windows vista disks, only the Compaq destroy-all-information disks


Hope this helps?
Roger

Edited by rotor123, 17 January 2012 - 10:29 AM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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#13 zorthargthedestroyer

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Posted 26 January 2012 - 09:39 PM

Here it is, the much awaited log. It's loog, loog, it's big, it's heavy, it's wood. It's loog, loog, it's better than bad, it's good! So, what part if this is the cause of it ignoring the keyboard and mouse then?:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 911122503

Windows 5.1.2600 Service Pack 1
Internet Explorer 6.0.2800.1106

2011-12-26 8:35:49 PM
mbam-log-2011-12-26 (20-35-49).txt

Scan type: Full scan (C:\|)
Objects scanned: 464430
Time elapsed: 33 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Owner\local settings\application data\fev.exe (Trojan.ExeShell.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\application data\mhi.exe (Trojan.ExeShell.Gen) -> Quarantined and deleted successfully.

#14 cryptodan

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Posted 26 January 2012 - 09:44 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#15 zorthargthedestroyer

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Posted 29 January 2012 - 08:45 PM

cryptodan, oh, you're a bleepin madman all right. Pity about you vomiting a long and irrelevant post that not only demonstrated that you didn't bother to read any of the other posts, certainly not mine in which I stated my problem, but effectively shoved all the relevant posts under the carpet. Say, how about you crawl back under the carpet?

So, someone please go back to the post I produced 5 minutes before it was smothered. The summary of the situation is that I ran malwarebytes antimalware and rebooted my computer and then it no longer responded to my mouse and keyboard - for a long time I couldn't access my computer, but after many days I have procured a USB mouse and keyboard (which is how I accessed the malwarebytes log I posted). Unfortunately, it doesn't LOOK like it reported removing anything that looks like a driver for a mouse or keyboard based on that log file. Does anyone have any ideas?




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