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Can't get past Black Safe Mode Question screen


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#1 pdj1373

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Posted 15 January 2012 - 02:22 PM

Good afternoon....

I have a Toshiba laptop (Satellite Pro) with Windows XP. I can't get past the black screen that has the options of restarting in Safe Mode or other modes. I have selected each option and they all send me back to the black screen and questions. I know nothing about how to fix a computer and have been looking up things on the internet & none work...ie: F4, F8, F12. I even got to the BIOS screen, which I don't know how I did (F1 OR F2, I think!?!), but I have no idea what to do once there. Please give me some advice and help to fix my laptop. I cannot afford to take it anywhere to get it checked out. I have no start up or reboot disks. The computer was given to me about 9 mons ago. Thank you sooo much in advance for your time and cooperation.

Hope you can help,

P

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#2 Allan

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Posted 15 January 2012 - 02:28 PM

What led up to the problem?

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 pdj1373

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Posted 15 January 2012 - 02:48 PM

My daughter fell on it and there was a beep. But it worked after that. Then, I stepped away to do some things and it went to the screensaver, hibernated, and never came back.

Edited by pdj1373, 15 January 2012 - 02:50 PM.


#4 pdj1373

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Posted 15 January 2012 - 02:52 PM

I also added a program (Belkin wireless usb adapter), but that was about a week prior. I tired to add my iphone, but a prompt came up and said it might not work properly if I do, so I didn't add that.

#5 pdj1373

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Posted 15 January 2012 - 02:53 PM

***tried

#6 Allan

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Posted 15 January 2012 - 06:08 PM

If there was potentially physical damage to the unit it's tough to diagnose on the web.




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